Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
143 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
Contact Dealership

1435 Encinitas Blvd.

Encinitas, CA

92024

Directions

By Type

Showing 143 reviews

December 30, 2025

Good service and efficient. Only issue is one of the recalls couldn't get resolved due to lack of parts. More

by guarddon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2025 -

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 29, 2025

Took care of the problem quickly and got us on our way in a very friendly way More

by MDENGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2025 -

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 28, 2025

Everyone is extremely professional and helpful! Definitely our top pick for all services and new vehicles. More

by guvenkanbolat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Sanchez
Report | Print
Dec 28, 2025 -

Herman Cook Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 25, 2025

This is our all-time favorite dealership. The buying experience is great - no pressure and fair pricing. Service has been wonderful. They’ve taken great care of our car and I’ve never felt ov More

by STEVE@ROMANINK.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Report | Print
Dec 25, 2025 -

Herman Cook Volkswagen responded

Thank you for choosing Herman Cook Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 21, 2025

Herman Cook represents Volkswagen very well! It is a pleasure to deal with their staff in both sales and service. More

by DAVID.WALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2025 -

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 21, 2025

Alan had the right headlight bulb replaced and he noted the wipers needed replacement because we were having rain next week ?? More

by LILIY.RIVAS
Recommend Dealer
Yes
Employees Worked With
Alan Joslin
Report | Print
Dec 21, 2025 -

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 19, 2025

It was a relaxing and enjoyable maintenance process The staff responded very quickly and provided excellent service. It was a relaxing and enjoyable maintenance process More

by lexiang64
Recommend Dealer
Yes
Employees Worked With
Mr. Ricardo
Report | Print
Dec 19, 2025 -

Herman Cook Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Herman Cook Volkswagen.

December 18, 2025

Prompt, friendly, helpful staff and service Very reliable dealership. We always take our car there. More

by MARK.SHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2025 -

Herman Cook Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 13, 2025

Best service ever. Kind, profesional and perdonable service. Highly recommend the team at Cook VW. More

by ben28sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
Report | Print
Dec 13, 2025 -

Herman Cook Volkswagen responded

Thanks for sharing about your experience with Herman Cook Volkswagen. We appreciate your business and hope to see you again soon!

December 12, 2025

Invoice#237001 Cost of part 269$’s labor cost 374$’s. Rear hatch is working This is my yelp review. I have been going to Herman Cook Volkswagen and very happy with the service department. There is no More

by vincent10341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Axford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Joslin
Report | Print
Dec 12, 2025 -

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback, and for being a loyal Herman Cook Volkswagen service customer. We truly appreciate your continued business. We understand your concern regarding the 3% service charge on credit card transactions. This fee was implemented to help offset rising processing costs, and we always aim to be transparent about it. We also continue to offer alternative payment methods—including debit cards and cash—that do not incur any additional fees. That said, we never want a policy change to diminish the positive service experience you’ve come to expect from us. Your satisfaction is extremely important, and we would welcome the opportunity to discuss this further or answer any questions. Please feel free to contact me directly at 760-753-6256, and thank you again for sharing your perspective.

1
...
11
12
13
...
15