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Herman Cook Volkswagen
Encinitas, CA
175 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest.
Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 175 reviews
February 07, 2026
Ricardo was incredibly delightful, engaging, professional and kept me apprised during the entire maintenance of my vehicle. and kept me apprised during the entire maintenance of my vehicle. More
by skaminski0
Verified CustomerEmployees Worked With
February 07, 2026
It’s always a pleasure coming to cook VW! Nice atmosphere and amazing service advisors Nice atmosphere and amazing service advisors More
by JWANG9205
Employees Worked With
February 06, 2026
It was first time I took my car for service at this facility. Exceptional customer service! Highly recommend. facility. Exceptional customer service! Highly recommend. More
by egripp9
Employees Worked With
February 06, 2026
Amazing customer care service. Alan service Mgr is so helpful and my shuttle driver is the best, he is always so happy n kind amd remembers me =) Alan service Mgr is so helpful and my shuttle driver is the best, he is always so happy n kind amd remembers me =) More
by mqmq1968
Employees Worked With
Other Employees :
Alan service e rep and my shuttle driver with black curly hair, sorry I forgot his name but he is the kindest
February 06, 2026
Herman cook VW is like family because of our service advisor of many many years Alan Joslin. As long as Alan is living and breathing and working at Herman cook VW, we will continue to be devoted devoted advisor of many many years Alan Joslin. As long as Alan is living and breathing and working at Herman cook VW, we will continue to be devoted devoted customers. More
by Leah
Employees Worked With
Alan Joslin
February 05, 2026
Very Professional. Helpful. Ricardo was extremely professional, welcoming, supportive and knowledgeable He has a great customer service personality and a nice sense of Helpful. Ricardo was extremely professional, welcoming, supportive and knowledgeable He has a great customer service personality and a nice sense of humor making it very pleasant to work with him. More
by Wsabinlasker
Employees Worked With
Ricardo Sanchez
January 28, 2026
Great service, very thorough. Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber. Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber. More
by Sami.lexus1
Employees Worked With
