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Herman Cook Volkswagen
Encinitas, CA
132 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest.
Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 132 reviews
August 17, 2016
This car could blow up in my wife or kids face and kill them Bought a Passat, not a Diesel, just a regular Passat with the defective airbags. Now, a year later, I can't sell it , trade it, or get a resolut Bought a Passat, not a Diesel, just a regular Passat with the defective airbags. Now, a year later, I can't sell it , trade it, or get a resolution, but I know that employees of this dealership were able to take the identical car, with the identical defect, and trade that car for a brand new one. They do a great job servicing cars, but the uneven response and program offered to employees underscores the contempt for the customers. I wrote a detailed letter to Oscar Martinez, and afforded the dealership, and the salesman the chance to make it right, even by putting my wife into a different car at our expense- . My wife. In a year, my kid will be driving- should I let her drive the car? Would you let your kid drive the car? So it's of little use to me at all. He quit the dealership, went to a more reputable product line but I'm the one with the worthless car, he drives a brand new Passat and was able to turn his in. More
by Mike Hosley
Employees Worked With
Oscar Martinez
September 30, 2011
Up until yesterday I thought that I had a done deal with Herman Cook VW. I thought I was paying the below email price of $27,839.80 OTD for a Dark Gray with black leather 2012 Jetta TDI with premium and nav Herman Cook VW. I thought I was paying the below email price of $27,839.80 OTD for a Dark Gray with black leather 2012 Jetta TDI with premium and navigation, and with a mat kit and first aid kit. My rate at 2.9 with $3,000 down. A monthly payment of $444.00 for 60 months. I went to sign the papers yesterday and at the top of the paperwork it states it is a 2011 TDI with navigation. My sales man claims that he never knew that it was suppose to be a 2012 and that there was just miscommunication between us because in my first email I stated that I wanted a 2012 but if he had a great deal on a 2011 I would listen to it. Here is the header of 8 emails that clearly states it is a 2012 when we are finalizing the deal, 5 before I got there. These were not created by me. From: Herman Cook Volkswagen Sent: Wednesday, September 28, 2011 6:53 PM To: Josh Drake Subject: Customer Number[3822688401] Re:2012, Jetta Volkswagen 4dr Sedan TDI AutoRe:Re: Customer Number[3822688401] Re:2012, Jetta Volkswagen 4dr Sedan TDI The sales man actually tells me that I must be guilty with all the evidence that I am pushing. I don't know what exactly that means, what would I be guilty of? There is a lot more to this, but it is so long to explain it. It became clear that they knew what they were doing that is why they wanted the documents signed before the car got there, even though I was told the car would be there. The whole thing was a scam. It affected my credit and wasted my time. More
by joshwd
Employees Worked With
Mike
