Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
90 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
Contact Dealership

1435 Encinitas Blvd.

Encinitas, CA

92024

Directions

By Type

Showing 90 reviews

February 06, 2026

Herman Cook service is always reliable and dependable. I really trust them with my car. More

by Goodstevenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Feb 06, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to know our team consistently provides reliable service for your Volkswagen Jetta SportWagen. Thank you for trusting us with your car. We look forward to assisting you again.

February 06, 2026

Herman cook VW is like family because of our service advisor of many many years Alan Joslin. As long as Alan is living and breathing and working at Herman cook VW, we will continue to be devoted devoted More

by Leah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Joslin
Report | Print
Feb 10, 2026 -

Herman Cook Volkswagen responded

We’re honored that Alan and our service team has earned your loyalty over the years. It’s been a pleasure caring for your Golf Alltrack and making you feel part of our Volkswagen family. We look forward to serving you again.

February 06, 2026

All work done and on time Friendly service Clean and efficient garage Well Done. Thanks More

by ROB_BOBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Sanchez
Report | Print
Feb 10, 2026 -

Herman Cook Volkswagen responded

It’s great to hear your Volkswagen e-Golf service was completed on schedule. We’re glad our team could provide friendly service throughout your visit. Thanks for sharing your feedback!

February 05, 2026

Very Professional. Helpful. Ricardo was extremely professional, welcoming, supportive and knowledgeable He has a great customer service personality and a nice sense of More

by Wsabinlasker
Recommend Dealer
Yes
Employees Worked With
Ricardo Sanchez
Report | Print
Feb 06, 2026 -

Herman Cook Volkswagen responded

We appreciate your five-star review. It’s great to hear Ricardo's welcoming and knowledgeable approach made servicing your Volkswagen a pleasant experience. We look forward to assisting you again.

January 28, 2026

Great service, very thorough. Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber. More

by Sami.lexus1
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2026 -

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 27, 2026

Excellent customer service and also they were able to work with me on my finance needs. Thank you so much. More

by ticacjmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2026 -

Herman Cook Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Herman Cook Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

January 27, 2026

I recently visited this service and was disappointed with the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of th More

by vhguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Axford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2026 -

Herman Cook Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jan 30, 2026 -

Herman Cook Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 21, 2026

Love the folks at service center, always enjoy working w Alan. They are always prompt. Excellent customer service. More

by timm4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan in service dept - 5 star
Report | Print
Jan 21, 2026 -

Herman Cook Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Herman Cook Volkswagen.

January 17, 2026

Allen and Ricardo are phenomenal! I’ve been coming here for 10 years and always had exceptional service. More

by CHELSEASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen, Ricardo
Report | Print
Jan 18, 2026 -

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 17, 2026

Happy they were able to take my car 90 minutes before scheduled appointment and perform service More

by aborowie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2026 -

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to see that Eric and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

1
...
3
4
5
...
9