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Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
143 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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1435 Encinitas Blvd.

Encinitas, CA

92024

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Showing 143 reviews

April 07, 2026

Excellent service yesterday. Wheel bolt replacement plus tire rotation. Both service advisors were very courteous and very professional, and knowledgeable. Highly recommended! More

by jdavidvance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Joslin
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Apr 08, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to hear that your recent wheel bolt replacement and tire rotation on your Volkswagen Golf GTI went smoothly. Our service team provided courteous, professional, and knowledgeable assistance so you could get back on the road quickly. We appreciate your recommendation and look forward to helping you again.

April 06, 2026

Since the purchase of my 2015 Volkswagen Passat the service from Cook Volkswagen has been excellent. The Service manager Eric Axford has always been helpful and has always given the accurate informatio More

by barry43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Herman Cook Volkswagen responded

We’re grateful for your ongoing trust since purchasing your Volkswagen Passat. Eric and our service team aim to provide accurate information for every service need. Thank you for sharing your experience.

April 04, 2026

Always great, attentive, quick professional service, in some ways even better than that provided by all of the luxury dealerships. More

by MNICITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Joslin, also 5 stars
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Apr 04, 2026 -

Herman Cook Volkswagen responded

Thank you for recognizing the attentive and efficient care your Volkswagen Tiguan received. We’re honored to exceed expectations when compared to luxury dealerships. We look forward to assisting you on your next service visit.

April 03, 2026

The salesperson and manager were excellent in educating us as far as entering this realm of EV Vehicles. Just superb. More

by giloriol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kwait
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2026 -

Herman Cook Volkswagen responded

We appreciate your five-star rating. We’re glad our team could guide you through EV ownership during your service visit and that our salesperson and manager provided clear information. Enjoy driving your Volkswagen ID. Buzz and let us know if you have any questions.

April 03, 2026

It was a great experience. The price was good and completed in less time than I expected. More

by EMDANIELS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service
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Apr 03, 2026 -

Herman Cook Volkswagen responded

Thank you for sharing your experience with our service on your Volkswagen Tiguan. We’re glad the pricing met your expectations and that we completed the work faster than you anticipated. We look forward to assisting you again.

April 01, 2026

I had a great experience with the service team at VW Seethe. They were kind, efficient, and made the whole process very easy. Everything was handled smoothly and professionally. I really appreciate the More

by JACKIEV95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Herman Cook Volkswagen responded

It’s fantastic to know our service team provided efficient and professional care for your Volkswagen ID.4. Eric and the rest of our staff are thrilled to hear everything went smoothly. We appreciate your feedback and look forward to your next visit.

March 31, 2026

Trust worthy, and great costumer service. I drive from clairmont, because they’re the best VW service in SD. More

by rhonda.bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 01, 2026 -

Herman Cook Volkswagen responded

Thank you for the five-star rating and for making the trip from Clairemont. We’re happy to hear our service team met your expectations for trustworthiness and care. We look forward to assisting you with your VW again!

March 28, 2026

Excellent customer service— from staff answering phones to service and sales personnel. Also my car was fixed! More

by phikar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo sanchez
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Mar 30, 2026 -

Herman Cook Volkswagen responded

Thank you for highlighting our team’s helpful support on the phone as well as in service and sales. We’re thrilled your VW is fixed and running smoothly. Your five star rating means a great deal to us.

March 28, 2026

The service was perfect, my appointment was on time and I was provided with all the necessary information before the start of the service It took about an hour to get the oil change and all required service More

by michael.epstein1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2026 -

Herman Cook Volkswagen responded

We’re pleased that your Volkswagen service appointment started on time and that our service team provided all the details before work began. It’s great to hear the oil change, required maintenance, and quick wash fit into your schedule. Thank you for sharing your experience and we look forward to your next visit.

March 28, 2026

Great, friendly service. They kept me informed every step of the way. Good waiting area with coffee. More

by brucefernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The other guy in service. I don't know his name.
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Mar 30, 2026 -

Herman Cook Volkswagen responded

Thanks for the great rating. We’re glad our team provided friendly service, kept you informed during your VW service appointment, and that you enjoyed the coffee in our waiting area.

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