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Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
109 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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1435 Encinitas Blvd.

Encinitas, CA

92024

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Showing 109 reviews

December 21, 2025

Herman Cook represents Volkswagen very well! It is a pleasure to deal with their staff in both sales and service. More

by DAVID.WALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2025 -

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 21, 2025

Alan had the right headlight bulb replaced and he noted the wipers needed replacement because we were having rain next week ?? More

by LILIY.RIVAS
Recommend Dealer
Yes
Employees Worked With
Alan Joslin
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Dec 21, 2025 -

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 19, 2025

It was a relaxing and enjoyable maintenance process The staff responded very quickly and provided excellent service. It was a relaxing and enjoyable maintenance process More

by lexiang64
Recommend Dealer
Yes
Employees Worked With
Mr. Ricardo
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Dec 19, 2025 -

Herman Cook Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Herman Cook Volkswagen.

December 18, 2025

Prompt, friendly, helpful staff and service Very reliable dealership. We always take our car there. More

by MARK.SHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2025 -

Herman Cook Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 13, 2025

Best service ever. Kind, profesional and perdonable service. Highly recommend the team at Cook VW. More

by ben28sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
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Dec 13, 2025 -

Herman Cook Volkswagen responded

Thanks for sharing about your experience with Herman Cook Volkswagen. We appreciate your business and hope to see you again soon!

December 12, 2025

Invoice#237001 Cost of part 269$’s labor cost 374$’s. Rear hatch is working This is my yelp review. I have been going to Herman Cook Volkswagen and very happy with the service department. There is no More

by vincent10341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Axford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Joslin
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Dec 12, 2025 -

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback, and for being a loyal Herman Cook Volkswagen service customer. We truly appreciate your continued business. We understand your concern regarding the 3% service charge on credit card transactions. This fee was implemented to help offset rising processing costs, and we always aim to be transparent about it. We also continue to offer alternative payment methods—including debit cards and cash—that do not incur any additional fees. That said, we never want a policy change to diminish the positive service experience you’ve come to expect from us. Your satisfaction is extremely important, and we would welcome the opportunity to discuss this further or answer any questions. Please feel free to contact me directly at 760-753-6256, and thank you again for sharing your perspective.

December 12, 2025

Alan Josolat is always very professional, and answers all my questions. I appreciate him and his service. More

by hollywilson0469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Joslinat 5 stars
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Dec 12, 2025 -

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 11, 2025

Friendly, efficient, on time. One could not ask for better service. I would highly recommend this dealership. More

by andy.whiteelephant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2025 -

Herman Cook Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Herman Cook Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

December 11, 2025

The staff always provides the best service and they pay attention to the details you ask about each time! More

by JANOSIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen in service dept.
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Jan 08, 2026 -

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 10, 2025

Alan Joslinat is always a joy to work with ! I note that he is not included in your "Rate the People You Worked With" List.... More

by travel0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Joslinat
Report | Print
Jan 08, 2026 -

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alan and our team, and we look forward to working with you again.

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