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Herrin-Gear INFINITI

Jackson , MS

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Reviews
Vehicles
4.9
903 Reviews
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1685 High Street

Jackson , MS

39202

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Showing 903 reviews

January 10, 2026

Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Grea More

by bluujay1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa
Report | Print
January 08, 2026

It's always clean. Most of the reps are knowledgeable and they do try to offer many discounts to help customers save money. More

by tradershundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlancia
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Jan 10, 2026 -

Herrin-Gear INFINITI responded

Thank you, Shundra, for the 5-star service review and for continuing to choose Herrin-Gear INFINITI in Jackson, Mississippi. We’re glad you noticed the cleanliness of our service department and the knowledge of our service advisors. Our team works hard to maintain a welcoming environment and to offer helpful savings and service options whenever possible to add value for our guests. We truly appreciate your feedback and look forward to serving you again. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

December 31, 2025

Our experience was not that pleasant this time around. The service provider forgot to give us a call, and our car was unavailable for Christmas. The service manager had to take over because our provider More

by rodericklrichardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Jan 03, 2026 -

Herrin-Gear INFINITI responded

Thank you for taking the time to share your feedback, Roderick. We're truly sorry that this visit did not meet expectations, especially during the Christmas holiday. You are absolutely right clear communication and attention to detail are critical, and we fell short in this instance. I'm really happy that our Service Manager, Tricia Glaze, has already connected with you and appreciates the opportunity to listen and address your concerns. Jerry is typically dependable and customer-focused, and while he was out for the holidays, our team should have ensured seamless follow-through. We take your feedback seriously and are slowing things down internally to double-check communication and vehicle readiness so this does not happen again. Thank you for your honesty and for allowing us the chance to improve. We value your trust and look forward to providing a smoother, more reliable service experience next time at Herrin-Gear INFINITI in Jackson, Mississippi Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

December 25, 2025

Everything was great , service and price was great . Waiting was not long at all, thanks More

by norris_poynter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Dec 29, 2025 -

Herrin-Gear INFINITI responded

Thank you, Norris, for the 5-star service review and for choosing Herrin-Gear INFINITI in Jackson, Mississippi. We’re glad to hear everything met your expectations—from the service and pricing to the minimal wait time. Our service team works hard to provide efficient, professional care, and it’s great to know that came through during your visit. We truly appreciate your business and look forward to assisting you again in the future. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

December 25, 2025

The service tech, Mike, was incredibly professional and courteous. He gave me an exceptional impression regarding the service center. More

by Chbyrd1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, service tech.
Report | Print
Dec 29, 2025 -

Herrin-Gear INFINITI responded

Thank you for the 5-star service review and for choosing Herrin-Gear INFINITI in Jackson, Mississippi. We’re glad to hear Mike made such a positive impression—his professionalism, courtesy, and attention to detail truly reflect the standards we strive for in our service department. We appreciate your trust in our team and look forward to taking care of your INFINITI again. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

December 02, 2025

Excellent Service - very happy with my automobile that i bought in 2023. I would highly recommend Herrin-Gear Infiniti to my family and friends. More

by erniewade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa
Report | Print
Dec 11, 2025 -

Herrin-Gear INFINITI responded

Thank you, Ernie, for the wonderful 5-star review! We’re thrilled to hear that you’ve continued to enjoy your vehicle purchased from us in 2023 and that your recent service visit here at Herrin-Gear INFINITI in Jackson, Mississippi was another great experience. Knowing you would recommend us to family and friends means more than you know—that level of trust is exactly what we work to earn every day. We appreciate you being part of the Herrin-Gear INFINITI family and look forward to serving you for many more miles ahead. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

November 28, 2025

They. We’re the most awesome dealers I have ever dealt with. I would tell anyone looking for vehicles to see Mike! More

by Eabryan1960
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike, and financial guy
Report | Print
Dec 11, 2025 -

Herrin-Gear INFINITI responded

Thank you so much for sharing this incredible 5-star sales review! We’re thrilled to hear that your experience at Herrin-Gear INFINITI was the best you’ve ever had — that means everything to us. Mike will be grateful for your kind words. His professionalism, care, and commitment to customers are a big part of what makes our team strong, and knowing he made your visit exceptional is wonderful to hear. Your recommendation is the highest compliment we can receive, and we truly appreciate you spreading the word. We’re grateful you chose us here in Jackson, Mississippi, and we look forward to serving you again whenever the road brings you back our way. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

November 19, 2025

Services were performed on my vehicle in a timely manner. Excellent service as always! Very well pleased!!! More

by mary_j_brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JERRY, TRICIA
Report | Print
Nov 27, 2025 -

Herrin-Gear INFINITI responded

Thank you so much for the wonderful 5-star service review, Mary! We’re thrilled to hear that your visit to Herrin-Gear INFINITI in Jackson, Mississippi was another timely, smooth, and well-communicated experience. Jerry and Tricia will be delighted to know their professionalism and care once again made a positive impact. They both take great pride in providing friendly, efficient service, and feedback like yours reinforces the standard we strive for every day. We truly appreciate your continued trust and are always here to keep your INFINITI running at its best. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

November 14, 2025

I appreciate the service that I was given by your service provider Jerry Jones. Thanks to the dealership I was able to get my vehicle delivered to my home while I was still at work and unavailable. This is g More

by Bookersumrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Report | Print
Nov 19, 2025 -

Herrin-Gear INFINITI responded

Thank you so much for your wonderful review! We're grateful you chose Herrin-Gear INFINITI in Jackson, Mississippi for your service needs, and thrilled to hear how well Jerry Jones took care of you. Jerry is known for his professionalism, attention to detail, and genuine care for our guests, and it's great to see his efforts reflected in your experience. I'm especially glad our vehicle delivery service helped make your day easier while you were at work convenience and customer care are exactly what we strive to deliver. We'll be sure to share your kind words with Jerry and our entire service team. We appreciate you and look forward to serving you again! Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

November 11, 2025

My experience has always been great with the representative Jerry. I normally reach out to him for all of my vehicle needs and he takes care it. I never have to sit for long periods of time. He More

by emmawomackusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Nov 19, 2025 -

Herrin-Gear INFINITI responded

Thank you, Emma, for the wonderful 5-star review! We're grateful you continue to choose Herrin-Gear INFINITI in Jackson, Mississippi for your service needs, and it's fantastic to hear how consistently well Jerry takes care of you. His professionalism, efficiency, and commitment to keeping your visits convenient, including arranging transportation and ensuring smooth online payment and delivery are exactly the qualities we strive for in our service team. We truly appreciate your trust and look forward to being here for you and your INFINITI whenever you need us. Thank you again for sharing your experience! Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

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