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Herrin-Gear INFINITI

Jackson , MS

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Reviews
Vehicles
4.9
919 Reviews
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1685 High Street

Jackson , MS

39202

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Showing 919 reviews

March 12, 2026

Patrick in the service department goes above and beyond for his clients. He rolls out the red carpet to great customer service. If you’re lucky, you make get to hear him sing a line or two. It isn’t a show More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Stephenson
Report | Print
March 08, 2026

The salesmàn we delt with was the greatest,l wóuld híghly recomeñd him ànd the dealership. More

by dearj
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ñíck Çarey
Report | Print
Mar 14, 2026 -

Herrin-Gear INFINITI responded

Dearj, thank you so much for the 5-star sales review! We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, and we’re thrilled to hear you had such a great experience. Thank you for recognizing Nick Carey for providing excellent service and making your purchase such a positive one. Your recommendation means a great deal to our entire team. Thank you again for your business, and we look forward to serving you again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

March 05, 2026

I brought my car in for a recall notice for the oil pan. Everything went well and my oil pan was found to he good. Jerry Jones was my service attendant and he did a good job at keeping me informed about my More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Report | Print
Mar 09, 2026 -

Herrin-Gear INFINITI responded

Ali, thank you for the 5-star service review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi for your oil pan recall inspection. We're glad to hear everything went smoothly and that your vehicle checked out well. Thank you for recognizing Jerry Jones for keeping you informed throughout the process. Clear communication and making sure our guests feel confident about their vehicle's condition are very important to our team. Thank you again for your trust, and we look forward to assisting you again whenever you need us. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

March 03, 2026

HerrinGear has served me for several years; I’m very satisfied with their services. Thank you! More

by pastormaxinegray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Mar 09, 2026 -

Herrin-Gear INFINITI responded

Pastor Maxine Gray, thank you so much for the wonderful 5-star review! We truly appreciate your continued trust in Herrin-Gear INFINITI in Jackson, Mississippi, and we are honored to have served you for several years. Long-term relationships with our customers mean a great deal to our entire team, and we're grateful to know you have been very satisfied with our service. Thank you again for your loyalty and support. We look forward to continuing to take great care of you and your vehicle for many years to come! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

February 27, 2026

Our sales lady was the best she did amazing job from the time we got there till we left all around great experience More

by Wes Waller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krishenia
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Mar 04, 2026 -

Herrin-Gear INFINITI responded

Wes, thank you so much for the outstanding 5-star sales review! We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, and we’re thrilled to hear your experience was great from the moment you arrived until the time you left. Thank you for recognizing Krishenia for doing an amazing job — her professionalism and attention to detail are exactly what we strive to provide every customer. We’re also grateful for your perfect ratings in price transparency, purchase time, and finance experience. Thank you again for your business, and we look forward to serving you again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

February 27, 2026

Best car experience I’ve ever had! Mike Shannon was so pleasant and took care of all our needs. I will definitely refer Mike and Herrin-Gear to all my friends and family. More

by spray7578
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Shannon
Report | Print
Mar 04, 2026 -

Herrin-Gear INFINITI responded

Thank you so much for the incredible 5-star sales review! We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, and we’re honored to hear this was the best car experience you’ve ever had. Thank you for recognizing Mike Shannon for being pleasant, attentive, and taking great care of all your needs throughout the process. That level of service is exactly what we strive to deliver. We’re also grateful for your perfect ratings in price transparency, trade-in experience, and purchase time. Thank you for the strong recommendation — referrals from happy customers mean the world to us! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

February 24, 2026

Hands down the best buying experience I've ever had. Lothario made sure it went smoothly and he was such a pleasure to do business with. I highly recommend Lathario and Herrin-Gear infinity! More

by dpforbito
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lathario Barnes
Report | Print
Feb 28, 2026 -

Herrin-Gear INFINITI responded

Thank you so much for the incredible 5-star sales review! We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, and we’re honored to hear this was the best buying experience you’ve ever had. Thank you for recognizing Lathario for making the entire process smooth and enjoyable — his professionalism and attention to detail are exactly what we strive for. We’re especially grateful for your perfect ratings across price transparency, trade-in experience, purchase time, and finance. That kind of feedback means a great deal to our entire team. Thank you again for the strong recommendation, and we look forward to serving you again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

February 24, 2026

The process was smooth from start to finish, he helped us and was patient with us More

by Dallis dad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lathario
Report | Print
Feb 28, 2026 -

Herrin-Gear INFINITI responded

Thank you for the 5-star sales review! We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, and we’re glad to hear the process was smooth from start to finish. Taking the time to be patient, helpful, and transparent throughout the purchase is exactly what we strive for, and we’re happy that came through during your experience. Thank you as well for the detailed feedback on price transparency, purchase time, and finance. Your comments help us continue improving every step of the process. We appreciate your business and look forward to assisting you again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

February 23, 2026

The service department took great care of me and my vehicle. Patrick was very helpful and knowledgeable of what I needed done. I look forward to working with him again. More

by Peggy Lofton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Stephenson
Report | Print
Feb 28, 2026 -

Herrin-Gear INFINITI responded

Peggy, thank you so much for the wonderful 5-star service review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi, and we’re glad to hear our Service Department took great care of both you and your vehicle. Thank you for recognizing Patrick for being helpful and knowledgeable in making sure everything you needed was addressed. Your perfect ratings for price transparency, workmanship, service time, and communication mean a great deal to our entire team. We look forward to working with you and assisting you again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

February 21, 2026

Not enough service advisors. I came in for an oil change and tire rotation that took 2 hours and had to keep asking if my car was ready. One poor guy working. One guy kept aski More

by Lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Report | Print
Feb 28, 2026 -

Herrin-Gear INFINITI responded

LC, thank you for taking the time to share your experience. We sincerely apologize for the frustration you encountered during your visit to Herrin-Gear INFINITI Service in Jackson, Mississippi. Waiting two hours for an oil change and tire rotation — especially while having to repeatedly ask for updates — is not acceptable. We also understand how disappointing it feels when communication and staffing levels do not meet expectations, and we regret that this was your experience. Your feedback regarding service advisor availability, communication, and overall service flow is taken very seriously. We are actively reviewing staffing coverage and lane processes to ensure customers receive timely updates, efficient service, and proper attention from start to finish. We would appreciate the opportunity to speak with you directly, review your visit in detail, and work toward earning back your confidence in our Service Department. Thank you again for bringing this to our attention. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

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