Back

Herrin-Gear INFINITI

Jackson , MS

4.7
839 Reviews

1685 High Street

Jackson , MS

39202

Directions

By Type

Showing 839 reviews

May 31, 2021

I always have a great experience at this dealership. I had no problems scheduling the appointment and excellent service was provided as usual. Thanks again! More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers
Jun 02, 2021 -

Herrin-Gear INFINITI responded

Kim - Thanks for continuing to choose Herrin Gear INFINITI. If there's anything else we can assist with please let us know. Have a great day!

May 29, 2021

Justin McFarland was awesome!! He was so patient, kind and knowledgeable; totally comfortable with my choice; I recommend him & Infiniti to everyone. Thanks Justin!! Deloris More

by tdttgreen4
Recommend Dealer
Yes
Employees Worked With
Justin McFarland
Jun 01, 2021 -

Herrin-Gear INFINITI responded

Thanks for taking the time to rate and review your experience with us. We'll make sure to pass along your warm words to Justin! If there's anything else we can assist with please let us know.

May 27, 2021

The staff was great! James Ayers did an outstanding job to make sure everything was done correctly and that I was satisfied with the service. I will be a a customer due to a great staff and a great job. . More

by Twanga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze, Taylor Hopkins
May 29, 2021 -

Herrin-Gear INFINITI responded

Thank you for continuing to choose Herrin-Gear INFINITI! We'll pass along your warm words to James. Have a great day!

May 25, 2021

The customer service I received was wonderful. And all of the staff I encountered was friendly. My concerns were addressed in a timely fashion and I was more than happy with the service I received. More

by P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
May 28, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with us! We value your business and look forward to seeing you again in the future.

May 18, 2021

Professional people providing on-time professional service. I had my oil changed and tires rotated. Service was completed within an hour from sign-in. Keep up the great service.. More

by gillispiet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Walker
May 19, 2021 -

Herrin-Gear INFINITI responded

Thank you for choosing Herrin Gear INFINITI for your service needs. We're glad we could provide such an efficient service experience for you. If there's anything else we can assist with please let us know. We look forward to seeing you again in the future!

May 13, 2021

DO NOT buy a used car from this place! I take good care of my car. It hasn’t been a year yet since I purchased my car from this place, and it’s already messing up! More

by S
Recommend Dealer
No
Employees Worked With
Antonio Chambers
May 14, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. I am so sorry that you are having trouble with your car. At Herrin-Gear we make every attempt to ensure that the preowned vehicles that we offer for sale are serviced and in fine working order at the time of delivery. My name is Shanehan Westphal, General Sales Manager of Herrin-Gear INFINITI. I would love to assist you in anyway that I am able. If you would be willing to share the details of what might be going wrong, we have a wonderful service team that could certainly assist. Please give me a call at 601-985-3304 or send me an email at shanehan.westphal@herrin-gear.com. We appreciate your business and hope to hear from you soon.

May 11, 2021

My salesman Terrance B. and service manager Jerry J. are the absolute best!!!!!! I will continue to make that 2 1/2 hour drive just for an oil change as long as the service continues to be great. They make More

by Mae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Burnett, Jerry Jones
May 12, 2021 -

Herrin-Gear INFINITI responded

Thank you so much for your continued confidence in our dealership. We are so glad to hear that Terrance, Jerry and the rest of the team provided the kind of service that is worth coming back for. If there's anything else can assist with please let us know. We value your business and look forward to seeing you again in the future.

May 07, 2021

Herrin-Gear Infiniti has horrible customer service and incompetent parts department team members. Very disappointed in my recent visit. Have yet to hear from mgmt. More

by Rbsjr2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doyle Huff, Bill McMorris
May 11, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our Parts Department. At Herrin-Gear it is our heart and goal at least meet, but hopefully exceed expectation with every interaction. Based on your review I am afraid we fell quite short of this goal. I received your email and voice message and have attempted to reach back out. When calling, the call immediately goes to voicemail, I left a voice message and also sent an email with my direct contact information. My name is Shanehan Westphal, General Sales Manager of Herrin-Gear INFINITI. I would love to assist in anyway that I am able. Please call me direct at 601-985-3304. Any feedback that you share will be used to improve our processes in hope that experiences like yours do not continue to occur. We appreciate your longtime business relationship and hope you will find your next visit as pleasurable as visits you have had with us in the past.

May 06, 2021

Our salesman (Justin) worked very hard for us , got me the most for my trade, and got the sales manager and finance manager involved to help put the deal together . They all were very professional!! More

by ttemple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanehan Westphal, Tim Gray, Justin McFarland
May 10, 2021 -

Herrin-Gear INFINITI responded

We're glad you had such a great experience with Justin and the rest of the team. If there's ever anything else we can assist with please just let us know. Welcome to the Herrin Gear INFINITI family!

May 05, 2021

The service rep was so nice. She helped me get the fob off the key ring when I was struggling and also helped to put it back on the key ring. Thanks! More

by paulasinfiniti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
May 10, 2021 -

Herrin-Gear INFINITI responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

...
30
...