Herrin-Gear INFINITI

Herrin-Gear INFINITI responded

LC, thank you for taking the time to share your experience. We sincerely apologize for the frustration you encountered during your visit to Herrin-Gear INFINITI Service in Jackson, Mississippi. Waiting two hours for an oil change and tire rotation — especially while having to repeatedly ask for updates — is not acceptable. We also understand how disappointing it feels when communication and staffing levels do not meet expectations, and we regret that this was your experience. Your feedback regarding service advisor availability, communication, and overall service flow is taken very seriously. We are actively reviewing staffing coverage and lane processes to ensure customers receive timely updates, efficient service, and proper attention from start to finish. We would appreciate the opportunity to speak with you directly, review your visit in detail, and work toward earning back your confidence in our Service Department. Thank you again for bringing this to our attention. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

Herrin-Gear INFINITI responded

Rashard, thank you for the outstanding 5-star service review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi, and thank you for taking the time to share such detailed feedback. We’re glad to hear your experience was quick, reliable, and that you were kept well informed throughout the entire service process. Clear communication, transparency, and quality workmanship are extremely important to us. Thank you for recognizing Jerry Jones and Valerie for their professionalism and dedication. Your perfect scores for price transparency, workmanship, service time, and communication mean a great deal to our entire team. Thank you again for your trust — we look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

Herrin-Gear INFINITI responded

Ann, thank you for the 5-star review! We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, and we’re glad to hear your experience with Christopher was so positive. His knowledge, friendly approach, and professionalism are exactly what we strive to deliver, and we’re happy to know he helped make your purchasing experience a great one. Thank you again for your business, and we look forward to assisting you again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

Herrin-Gear INFINITI responded

Valerie, thank you for the 5-star review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi, and thank you for recognizing Jerry Jones. Jerry is known for being dependable, easy to talk to, and always willing to take the time to answer questions and we're glad he provided the helpful, professional experience you deserve. Thank you again for your continued trust in our Service Team. We look forward to assisting you again at your next visit! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

Herrin-Gear INFINITI responded

Machel, thank you for taking the time to leave us a review. We sincerely apologize that your visit on December 29, 2025 did not meet your expectations. A longer-than-expected wait time is frustrating, and more importantly, your concern should have been addressed while you were here. That is not the level of service we aim to provide at Herrin-Gear INFINITI Service in Jackson, Mississippi. We appreciate you bringing this to our attention, and we would welcome the opportunity to make this right. If you’re willing, please contact our Service Department directly so we can review your visit, ensure your original concern is properly handled, and improve the experience moving forward. Thank you again for your feedback — it helps us get better. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

Herrin-Gear INFINITI responded

Martin, thank you for the 5-star review! We truly appreciate you trusting Herrin-Gear INFINITI Service in Jackson, Mississippi, and we’re grateful for your continued support. Jerry Jones and our entire Service Team take great pride in providing consistent, professional care — and it means a lot to hear that they always do a good job for you. Thank you again for the kind words and for allowing us to serve you. We look forward to seeing you next time! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

Herrin-Gear INFINITI responded

Katrina, thank you so much for the 5-star service review and for your incredible loyalty to Herrin-Gear INFINITI in Jackson, Mississippi. We’re honored to have earned your trust over the years. Patrick truly exemplifies what outstanding service looks like—professional, consistent, and genuinely caring—and we’re proud to have him on our service team. Your kind words mean a great deal to us, and we look forward to continuing to take excellent care of you and your INFINITI for many years to come. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you for the enthusiastic 5-star review and for choosing Herrin-Gear INFINITI in Jackson, Mississippi. We truly appreciate the kind words and are glad our service team delivered the great, consistent service you expect. Our advisors and technicians take pride in being professional, attentive, and focused on taking excellent care of every guest and every vehicle. We look forward to serving you again. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you, Shundra, for the 5-star service review and for continuing to choose Herrin-Gear INFINITI in Jackson, Mississippi. We’re glad you noticed the cleanliness of our service department and the knowledge of our service advisors. Our team works hard to maintain a welcoming environment and to offer helpful savings and service options whenever possible to add value for our guests. We truly appreciate your feedback and look forward to serving you again. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you for taking the time to share your feedback, Roderick. We're truly sorry that this visit did not meet expectations, especially during the Christmas holiday. You are absolutely right clear communication and attention to detail are critical, and we fell short in this instance. I'm really happy that our Service Manager, Tricia Glaze, has already connected with you and appreciates the opportunity to listen and address your concerns. Jerry is typically dependable and customer-focused, and while he was out for the holidays, our team should have ensured seamless follow-through. We take your feedback seriously and are slowing things down internally to double-check communication and vehicle readiness so this does not happen again. Thank you for your honesty and for allowing us the chance to improve. We value your trust and look forward to providing a smoother, more reliable service experience next time at Herrin-Gear INFINITI in Jackson, Mississippi Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares