Herrin-Gear INFINITI

Herrin-Gear INFINITI responded

Dear valued customer, Thank you for sharing your positive experience with our sales department at Herrin-Gear INFINITI! We're thrilled to hear that Marcus was a great partner, kept his word, and ensured you received exactly what you wanted. Providing excellent service and meeting our customers' needs are our top priorities. We appreciate your feedback, and if there's anything else we can assist you with or if you have additional comments, please feel free to let us know. We look forward to serving you again in the future!

Herrin-Gear INFINITI responded

Thank you for your loyalty over the past 18 years and for taking the time to leave us a stellar 5-star review! We're delighted to have been of service to you consistently. Our team at Herrin-Gear INFINITI in Jackson, MS, truly values your continued trust. If there's anything you ever need or if we can enhance your experience further, please feel free to reach out. Here's to many more years of great service!

Herrin-Gear INFINITI responded

We appreciate your feedback regarding your recent visit to our service department, and we're genuinely sorry to hear about the issues you encountered during your appointment. First and foremost, we apologize for the extended wait time you experienced, especially with an appointment. Your time is valuable, and we understand the frustration this caused. We are actively working on improving our efficiency to ensure a smoother and more timely service for our valued customers. We also regret that your vehicle wasn't washed as part of our service. This is certainly a part of our standard procedure, and we apologize for any oversight on our part. Regarding the quality of customer service, we take your feedback seriously and will use it to continue to enhance the service experience for our customers. We are committed to providing excellent service, and we apologize for any shortcomings you encountered. We would like to make amends for your less than satisfactory experience. Please feel free to reach out to Shanehan Westphal, our General Manager, at 601-985-3304 or via email at shanehan.westphal@herrin-gear.com. Your feedback is important to us, and we want to discuss how we can improve and ensure your future visits meet your expectations. Thank you for sharing your concerns, and we look forward to the opportunity to serve you better in the future. Your satisfaction is our priority, and we appreciate your feedback in helping us achieve that.

Herrin-Gear INFINITI responded

Thank you for taking the time to share your feedback regarding your recent experience with the INFINITI Service Department at Herrin-Gear INFINITI. We appreciate your honest review and are glad to hear that, despite a slow start, we were able to address and resolve the issue with your SUV. We apologize for any inconvenience you may have experienced due to the duration of the service. At Herrin-Gear INFINITI, we strive to provide efficient and timely service, and your feedback is invaluable in helping us improve in this aspect. It's fantastic to hear that your SUV is now working as if it were brand new. Your satisfaction and confidence in our service are of utmost importance to us, and we are pleased to have been able to deliver on that promise. If you have any further questions or concerns or if there's anything more we can do to enhance your experience in the future, please do not hesitate to reach out to us. We look forward to serving you again and ensuring that your future visits are nothing but exceptional. Thank you for choosing Herrin-Gear INFINITI for your automotive needs. We greatly appreciate your business and trust.

Herrin-Gear INFINITI responded

Thank you for taking the time to leave such a wonderful 5-star review about your experience with the INFINITI Sales Department at Herrin-Gear INFINITI. We are thrilled to hear that you had an excellent experience, and we appreciate your kind words and recommendations. Providing exceptional service and ensuring our customers are well taken care of is our utmost priority, and we are delighted that you felt the team at Herrin-Gear INFINITI did just that. It's great to hear that our Sales Manager, Mr. Tim Gray, was able to explain the process thoroughly and provide helpful assistance throughout your purchase. We are overjoyed to know that you are enjoying your new vehicle. Your recommendation to others is the highest compliment we could receive, and we thank you for your trust in us. If there is anything more we can do to assist you in the future or if you have any questions, please don't hesitate to reach out. We look forward to serving you again and providing you with continued outstanding service. Thank you for choosing Herrin-Gear INFINITI, and we wish you many enjoyable miles in your new vehicle!

Herrin-Gear INFINITI responded

Thank you for taking the time to leave such a glowing 5-star review of our valet service at the INFINITI Service Department at Herrin-Gear INFINITI. We are thrilled to hear about your positive experience, and we appreciate your kind words. It's wonderful to know that our team was prompt, efficient, and courteous during your visit. Ensuring our customers' comfort and satisfaction is a top priority, and we are delighted to hear that you felt well taken care of by our staff. At Herrin-Gear INFINITI, we aim to provide not only exceptional service but also cost-efficient solutions to meet your automotive needs. Your feedback reinforces our commitment to delivering value to our valued customers. If there is anything else we can do to enhance your experience or if you have any further questions or concerns, please don't hesitate to reach out to us. We look forward to the opportunity to serve you again and to continue providing you with the outstanding service you deserve.

Herrin-Gear INFINITI responded

Thank you so much for your kind words and for being a loyal customer of Herrin-Gear INFINITI's service department! We truly appreciate your continued trust in our team for your vehicle service needs. It's fantastic to hear that you consistently receive great service when you visit our dealership. Providing top-notch service and maintaining the satisfaction of our valued customers are our priorities, and we're thrilled that we've been able to meet your expectations each time. Your continued support and feedback inspire us to keep up the good work and continuously improve. If you ever have any questions, concerns, or if there's anything else we can do for you, please don't hesitate to reach out. We're here to assist you. Thank you again for your positive review and for choosing Herrin-Gear INFINITI. We're looking forward to serving you in the future.

Herrin-Gear INFINITI responded

Thank you immensely for taking the time to share your outstanding experience with us at Herrin-Gear INFINITI's sales department! We are truly delighted to have exceeded your expectations and to hear that your interactions with our team were exceptional. Antonio Chambers and Randy Ivy are valuable members of our team, and we're thrilled to know that they left a positive impact on your visit. We're proud of their dedication to their roles and their commitment to providing excellent service. Your kind words serve as a testament to our ongoing efforts to provide top-notch customer service. We're grateful for the opportunity to have served you, and we look forward to the pleasure of assisting you again in the future. If there's ever anything you need or if you have further feedback, please don't hesitate to let us know. Thank you once again for choosing Herrin-Gear INFINITI. Your support means the world to us.

Herrin-Gear INFINITI responded

Thank you so much for taking the time to share your wonderful experience with Tricia from our service department at Herrin-Gear INFINITI. We greatly appreciate your kind words and recommendation. It's delightful to hear that Tricia's dedication to providing exceptional customer service has left such a positive impression on you. We pride ourselves on delivering top-notch service, and it's clear that Tricia's commitment to ensuring your satisfaction shines through. We will be sure to pass along your compliments to her. At Herrin-Gear INFINITI, we always strive to ensure that every service visit is a seamless and satisfactory one. Your trust in us to consistently deliver outstanding service means a lot, and we are thrilled to have you as a valued customer. Should you have any further needs or inquiries, please don't hesitate to reach out. We look forward to continuing to provide you with the best possible service in the future. Thank you again for choosing Herrin-Gear INFINITI, and we appreciate your thoughtful feedback.

Herrin-Gear INFINITI responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a very good sales experience at Herrin-Gear INFINITI. We appreciate your kind words about our attentive sales staff, especially Terrance Burnett, who was delighted to assist you throughout the process. Additionally, we're glad you found our Finance Manager, Troy Morrison, to be personable and efficient. Providing excellent service to our customers is our top priority, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your feedback and hope to welcome you back for any future automotive needs. Thank you for choosing Herrin-Gear INFINITI!