Herrin-Gear INFINITI

The personnel in the service Dept was courteous knowledgeable & nice. Whenever I purchase another vehicle i will surely buy it from Herrin Gear because of experience knowledgeable & nice. Whenever I purchase another vehicle i will surely buy it from Herrin Gear because of experience More

Herrin Gear Infiniti First I would like to thank Mr. Ayers for turning my experience at Herrin Gear Tuesday, July 7, 2020 from a debacle into a pleasant one. He was unde First I would like to thank Mr. Ayers for turning my experience at Herrin Gear Tuesday, July 7, 2020 from a debacle into a pleasant one. He was understanding, caring and professional about the situation that was happening to me. He resolved the problem I was having and my car was serviced no thanks to Tricia Montgomery. She should not be in the service department if she does not know how to critical think and problem solve. She showed lack of concern and I do not want to ever deal with her again or I will be taking my car to another dealership and will definitely not purchase another car from Herrin Gear again. More

Excellent second experience with Infiniti purchase Worked with Shanehan on JX35 purchase in 2013. Glad to see Shanehan still running the showroom in 2020 and working with us on purchase of new 2020 QX Worked with Shanehan on JX35 purchase in 2013. Glad to see Shanehan still running the showroom in 2020 and working with us on purchase of new 2020 QX80. Also worked with Justin McFarland on further details of the deal and then with Tim Gray to finalize the financial end of the deal. All great folks to work with. More

Exceptional!!!! The purchase of my first Infiniti was awesome. The staff went way over and beyond what I expected, Looking forward to my next infiniti purchase. K The purchase of my first Infiniti was awesome. The staff went way over and beyond what I expected, Looking forward to my next infiniti purchase. Keep up the great work!!! More

Excellent service! Very timely and efficient with recall issue. Plus, they got my car really clean before i picked it up. Loved being able to schedule an appointment via the website and have them actually e issue. Plus, they got my car really clean before i picked it up. Loved being able to schedule an appointment via the website and have them actually expecting me when I arrived. Top notch! More

Always friendly and efficient. Comfortable waiting area. It is very clean. One of the nicest places. James is very nice and attentive . They are very efficient! It is very clean. One of the nicest places. James is very nice and attentive . They are very efficient! More

Outstanding Customer Service Outstanding service! Service Manager and Service Rep provided the usual high quality customer service that I've become accustomed to when servicing m Outstanding service! Service Manager and Service Rep provided the usual high quality customer service that I've become accustomed to when servicing my vehicles at the Infiniti Service Center. Courteous, knowledgeable, and accommodating. More

Pleased with service by both Tricia and James. Looking forward to working with this dealership in the future. If you need a maintenance service this is your place! forward to working with this dealership in the future. If you need a maintenance service this is your place! More

Excellent service! They definitely went above and beyond to help me, and were great at communicating services needed. I couldn’t have asked for better service! to help me, and were great at communicating services needed. I couldn’t have asked for better service! More

They went above and beyond to help me get my car serviced. Had an issue with the rear lift gate. I have my elderly mom living with me and am unable at this time to leave her alone. They came and pic serviced. Had an issue with the rear lift gate. I have my elderly mom living with me and am unable at this time to leave her alone. They came and picked up my vehicle and brought me a loaner. More