
Herson's Honda
Rockville, MD
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1,881 Reviews of Herson's Honda
Great Service, As Usual I got my car back from Herson's this afternoon, and the service call was handled promptly and completely, as usual. The office kept me well informed I got my car back from Herson's this afternoon, and the service call was handled promptly and completely, as usual. The office kept me well informed at all times and delivered my car ahead of schedule. In 25 years with Herson's, I have never had a problem. They treat you valued clients. More
prompt, friendly, expert service Had not had my car in for service for quite a while. It has almost 170,000 miles and was running well but I intend to keep it for a few more years an Had not had my car in for service for quite a while. It has almost 170,000 miles and was running well but I intend to keep it for a few more years and wanted to do routine and preventive maintenance while I had it in for a recall appointment. Ms. Tosca Leon was great - made sure I understood what needed to be done and what did not need to be done -and she gave me few discounts to help with the costs. All the work was done to my satisfaction. I bought my car at Herson's in 2008 and have been taking it in for service since then. On two occasions, I had disagreements with the service department, but the Service Manager, Gregg Patterson, was terrific in resolving the problems and ensuring a good experience. More
very pleasant smooth experience Aaron Philips was a great salesperson very helpful made the process as smooth and quick as easy got me in the car I needed and wanted in a timely mann Aaron Philips was a great salesperson very helpful made the process as smooth and quick as easy got me in the car I needed and wanted in a timely manner More
Service Review Excellent explanation of work completed by Rose. Good job by Cesar on noting the very recent safety recall so that work could be completed at the sam Excellent explanation of work completed by Rose. Good job by Cesar on noting the very recent safety recall so that work could be completed at the same time. Many thanks, Ken Hart More
Informative and Helpful I stopped in after an accident needing a new car and everyone on staff was very helpful showing my options and with financing. They were happy to answ I stopped in after an accident needing a new car and everyone on staff was very helpful showing my options and with financing. They were happy to answer any questions and guide me through my selections. Buying a new car isn't always a pleasant experience, but Rick and the team were great! I am very happy with my new Honda. More
Very happy with the help and shopping experience I went to Herson's Honda to explore my Honda options. Rich (Ofosuhene Richardson) was very helpful and patient. Showed me Civic (Sedan and Hatchback), I went to Herson's Honda to explore my Honda options. Rich (Ofosuhene Richardson) was very helpful and patient. Showed me Civic (Sedan and Hatchback), Accord (LX, Sports and Sports SE) and CRV. I have always been very scared of walking into a car dealership but was pleasantly surprised with the experience and I would highly recommend any one to visit Herson's Honda, especially Rich (Ofosuhene Richardson) if someone is considering a Honda car. More
Honda Service Wonderful service experience! I dealt with Rose and the customer service was outstanding. She explained all work to be done and answered my questi Wonderful service experience! I dealt with Rose and the customer service was outstanding. She explained all work to be done and answered my questions. Overall great experience. More
Great experience Wonderful experience and Jesse could not be any more wonderful if he tried! I would 100% recommend them for service! I was out at the exact time I w Wonderful experience and Jesse could not be any more wonderful if he tried! I would 100% recommend them for service! I was out at the exact time I was promised enough though they were short staffed and they were not trying to over charge me for anything. The waiting room was clean, coffee was fresh and they kept me informed as I waiting. Two thumbs up! More
Resonsive and informative I worked with Cesar Lemus who was excellent in explaining the entire service done on my vehicle. He is professional and very supportive. He is the fir I worked with Cesar Lemus who was excellent in explaining the entire service done on my vehicle. He is professional and very supportive. He is the first customer service person to assist me in understanding what is really going on with my vehicle. I was also transported back to my job while my car was being repaired in a timely fashion which I really appreciate! More
Exceptional Salesman Leased a car for my 90 year old mother. Everything went very smooth. Found the right car for the right price without a hassle. I found Rich to be plea Leased a car for my 90 year old mother. Everything went very smooth. Found the right car for the right price without a hassle. I found Rich to be pleasant, knowledgeable and willing to do anything to make this a one visit deal. Look him up if you are looking for a new Honda. He's the one with the big smile. Fred Frissell More