
Herson's Honda
Rockville, MD
Filter Reviews by Keyword
By Type
1,881 Reviews of Herson's Honda
Attentive to Sell but POOR customer service Final Delivery Web promo coupon denied when web pricing? Than why offer???; Dealer Pre-delivery inspection was NOT accurate, and unsatisfactory (missing spare tire/ Web promo coupon denied when web pricing? Than why offer???; Dealer Pre-delivery inspection was NOT accurate, and unsatisfactory (missing spare tire/equipment and floor matts, and gas tank not full). Weak effort in detailing of car frustrating. Delivery damage of car was not disclosed until LATE in sale discussion. Resolution of delivery problems was slow, incomplete and sale agenctless. Lost complete faith in the Hersons dealerships (Honda & KIA), especially since customer service experiences continually not offering honest (no follow-up oversight) customer service. Only positive highlight was the clear pricing by Tyasi (on phone quote). More
Great response! Always happy to have Rose Byrd handle my service requests. She will always persevere until problem is resolved even when not apparent at first look. Always happy to have Rose Byrd handle my service requests. She will always persevere until problem is resolved even when not apparent at first look. Always get a quick response, whether answering inquiries or in addressing urgent situations. More
Honda CRV Inquiry Had a wonderful experience from entering in to the showroom to till came out of the show room with my 2 different visits to Herson's and with Rich. R Had a wonderful experience from entering in to the showroom to till came out of the show room with my 2 different visits to Herson's and with Rich. Rich took care of all the questions about the vehicle detail or price patiently and tried to meet the expectation of the end customer. Hope I may buy a vehicle in the future based on new vehicle model/deals!. Keep up great work!!! More
Honda CRV Purchase Great experience from beginning to end! From the moment I walked in, I was treated quickly and with respect. I would definitely buy another vehicle he Great experience from beginning to end! From the moment I walked in, I was treated quickly and with respect. I would definitely buy another vehicle here in the future! More
This is what a new vehecle purchase should be I wanted a Honda Ridgeline RTL-E and went for a test drive at Herson's. The trim line was not available at the dealership so Rahiem offered a slightl I wanted a Honda Ridgeline RTL-E and went for a test drive at Herson's. The trim line was not available at the dealership so Rahiem offered a slightly better Black Edition for the purpose. He was courteous and knowledgeable of the vehicle. A few weeks later, I proposed a price for the vehicle via email and Rahiem cleared it with the management. The following day, I went in at 10 am and drove out in a new Black Edition at 11:30. Rahiem and his team was courteous and professional throughout the process. They offered all options in equipment and financing, but they carefully listed to what I say, understood what I need, and respected my choice and decision. Going to an auto dealership used to be like going to a dentist for me. But the trip to Herson's with Rahiem's team was a pleasure. You sold me the vehicle, and you also earned my respect as professional businessmen. I will be back! More
Great Service I have been using Herson's Honda Service since 1986. I started using Rose Byrd as my service advisor in 1994. I trust her with all her with all of my I have been using Herson's Honda Service since 1986. I started using Rose Byrd as my service advisor in 1994. I trust her with all her with all of my service needs. She explains in detail what needs to be done and does not try to over sell me. I feel that Herson's service prices are competitive with other dealers in the area and their Technicians always "fix it" right the first time. More
2017 Honda Accord Sport Special Edition ALL I CAN SAY IS RICH, CJ, AND THE FINANCE CREW ARE THE BEST. THEY WENT THROUGH HOOPS AND LOOPS TO GET ME IN WHAT I WANTED. TOPS TO ALPHA AS WELL. THA ALL I CAN SAY IS RICH, CJ, AND THE FINANCE CREW ARE THE BEST. THEY WENT THROUGH HOOPS AND LOOPS TO GET ME IN WHAT I WANTED. TOPS TO ALPHA AS WELL. THANK YOU ALL AGAIN. I TELL EVERYONE LOOKING FOR A CAR TO VISIT HERSON'S HONDA. THEY ROCK. THEY MET MY NEEDS. More
Odyssey--Best Car & Best Car people!! We have done business with Hersons for over 34 years, and absolutely would not buy anything but a Honda--and only at Hersons. We almost feel we are We have done business with Hersons for over 34 years, and absolutely would not buy anything but a Honda--and only at Hersons. We almost feel we are like family there. The professional team of Ofosuhene Rich Richardson, CJ Tashman, and Kurtis Eutzy made our visit and purchase of our 2016 new Odyssey before Christmas a dream come true. AND, when that vehicle will need servicing, as we experience with our 2013 Honda Accord, Rose in Service is our girl and has been for years. We love Hersons--What a team--We are very pleased. More
Honda Accord 2017 purchase at Herson's Honda The major reson I bought my 2017 Honda Accord at Herson's Honda was the service provided over the years for my 2003 Honda Accord by Herson's. Also, th The major reson I bought my 2017 Honda Accord at Herson's Honda was the service provided over the years for my 2003 Honda Accord by Herson's. Also, the 2003 car was always reliable - never had any major issues. My purchase experience today was very good, and I found Rick Deramo (Sales) and later Ted (Finance) to be very professional and courteous, which I what I would expect from Herson's. More
Best Car Buying I've Ever Experienced Shopped Ridgeline RT AWD at a number of dealers in the Laurel area. Nothing in their inventories, although was promised they could find what I was loo Shopped Ridgeline RT AWD at a number of dealers in the Laurel area. Nothing in their inventories, although was promised they could find what I was looking for somewhere quickly. Even quoted me a price. Guaranteed - couldn't be beet. After not hearing back on availability after a couple of days, I thought to check the Herson site. The exact vehicle was on your lot. I requested a price and received a call within 15 minutes. The price quoted was attractive, and yes, less than I was quoted from the other 3 dealers. I was given the name of a sales manager to meet, and he was waiting in the lot when I arrived 30 minutes later. I took for a test drive. I was ready to buy. In less than 90 minutes, the paperwork was completed, and the keys were in my hand. I couldn't believe it. Thank you Rick Deramo. More