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Herson's Honda
Rockville, MD
1,881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,881 Reviews of Herson's Honda
January 04, 2017
Excellent car buying experience I had a very pleasant experience thanks to Saray Blanco, Michael Funes and Ted Trabucco. They were polite, attentive, friendly, efficient, and knowle I had a very pleasant experience thanks to Saray Blanco, Michael Funes and Ted Trabucco. They were polite, attentive, friendly, efficient, and knowledgeable. Saray called promptly after I inquired based on the online ad, she followed up regularly but did not pressure me in any way. On the day I purchased the vehicle, despite the fact that it was very busy, both Michael and Ted were very patient. At no time did I feel rushed. They allowed me to make the decisions that I needed to make and did not push me into anything with which I was not comfortable. More
by Lya
Employees Worked With
Saray Blanco, Ted Trabucco, Michael Funes
January 03, 2017
Horrible customer service !!! I would not recommend anyone to buy a car from here. Buying a new car is a big decision and dealers attitude and customer service plays a big role in I would not recommend anyone to buy a car from here. Buying a new car is a big decision and dealers attitude and customer service plays a big role in making that decision. I had a very bad experience at this dealer. On phone and chat, I was told that I will get a deal close to my budget. Got an appointment with the manager Mr Alpha, but on reaching the dealership was made to wait for 2 hours (on a working day) as they forgot to tell us that they had their holiday party at the same time !! We waited that long only to be told at the end that they cant give us the deal and there is no room for any negotiation. If that was the case why make us wait for that long !!! Complete waste of a day at Hersons. I finally bought my car from Criswell which gave us a good deal and very good customer service. Although I must say, Mr Michael from the dealership was very friendly and gave us lot of information about the car during the test drive. More
by AjM
Employees Worked With
Alpha Bah, Michael Mulcahy
January 02, 2017
Fantastic Service and Wonderful Everyone was great and friendly, they explained everything clearly, highlighted many of the amazing features of the 2016 Honda CIVIC 2.0L, getting the Everyone was great and friendly, they explained everything clearly, highlighted many of the amazing features of the 2016 Honda CIVIC 2.0L, getting the paperwork done was fast and quick as well. More
by a.fleming
Employees Worked With
Ofosuhene Richardson, CJ Tashman, Kurtis Eutzy
January 02, 2017
Great Location! Great Service! I will always come to this location because of Mike Parker. He provided great service and an excellent experience getting my car serviced. Thank you. I will always come to this location because of Mike Parker. He provided great service and an excellent experience getting my car serviced. Thank you. More
by A. Morrison
Employees Worked With
Michael Parker
January 01, 2017
This dealer is lucky to have her on the team I trust Rose when it comes to my Honda. I don't mind making the drive from Waldorf to have my vehicles serviced. Rose is #1 when it comes to customer I trust Rose when it comes to my Honda. I don't mind making the drive from Waldorf to have my vehicles serviced. Rose is #1 when it comes to customer satisfaction More
by savage2017
Employees Worked With
Rose Byrd
December 31, 2016
Routine service - 2000 Accord - Mike Parker I brought our 2000 Honda Accord in for routine fluids check and oil change. Mike Parker met me at the door and handled my service call very efficien I brought our 2000 Honda Accord in for routine fluids check and oil change. Mike Parker met me at the door and handled my service call very efficiently and effectively. I waited for the service to be completed and enjoyed the new waiting room, particularly the capability to charge my phone and tablet while I was waiting. Service took about an hour. Mike brought me the keys, went over the services provided and checks that I'd requested. Thanks for your service. Mike handled this in an excellent and professional manner. James Whetstone More
by honda2000
Employees Worked With
Michael Parker
December 30, 2016
Long wait for service Scheduled an appointment and took a 2014 CR-V in to fix balky tailgate latch release. Service writer told me they allocate 2 hrs for a diagnosis and r Scheduled an appointment and took a 2014 CR-V in to fix balky tailgate latch release. Service writer told me they allocate 2 hrs for a diagnosis and repair appointment. Well, they took the entire 2 hours to diagnose and repair it! I don't believe it took that long, but they made us wait that long! More
by Zuka950
Employees Worked With
Nelson Mejia
December 29, 2016
Great experience Enjoyed purchasing my new car! Rick made sure we had the right color and model we like and the team made sure we got the best price on the market. Enjoyed purchasing my new car! Rick made sure we had the right color and model we like and the team made sure we got the best price on the market. More
by Arivas09
Employees Worked With
CJ Tashman, Rick Deramo, Ethel Powell
December 29, 2016
Good outcome, slow process Dealership under construction so no comment on appearance; it should be beautiful. Large selection of vehicles. Salesman, Aaron Phillips, was very r Dealership under construction so no comment on appearance; it should be beautiful. Large selection of vehicles. Salesman, Aaron Phillips, was very responsive and focussed on our issues. Long waits whenever he required managerial approval. Wound up with a good deal on a desirable vehicle, but the process took entirely too long. Aaron was good at explaining features and answering questions. More
by trainguy
Employees Worked With
Pat Zavala, Aaron Phillips, Kurtis Eutzy
December 29, 2016
Great experience overall This was my first car purchase and the staff here made the process clear and easy! We worked with Ira in sales, who was thorough and helpful from star This was my first car purchase and the staff here made the process clear and easy! We worked with Ira in sales, who was thorough and helpful from start to finish, and Ted in finance, who was super friendly and straightforward. More
by Anna_Elsa
Employees Worked With
Ira Rosenthal, Ted Trabucco
