Herson's Honda

Great service, very friendly and easy to work with Great service, lots of smiles, lots of personal touches. This is an amazing place to get stuff done. The WiFi kills your lease every half hour, yet Great service, lots of smiles, lots of personal touches. This is an amazing place to get stuff done. The WiFi kills your lease every half hour, yet easily fixed by signing in again.. More

A review by a reviewer!! I trust Herson's with my car. I bought my car here, and feel very comfortable getting it serviced here. My service advisor was Mike. He explained ever I trust Herson's with my car. I bought my car here, and feel very comfortable getting it serviced here. My service advisor was Mike. He explained everything clearly. I was done with the appointment quicker than I initially was quoted so that's always a good thing. Thanks! More

Execellent experience for a first time buyer! For the past couple of weeks, I've been browsing at our dealerships to see what they offered. A family member brought me to Herson's since they've pur For the past couple of weeks, I've been browsing at our dealerships to see what they offered. A family member brought me to Herson's since they've purchased all 5 of their cars with them. Andrew and Justin went above and beyond with my new car. They were able to keep me within my budget and still able to get all of the amenities I wanted. I appreciate that I never felt pressured throughout the process. I will definitely refer my friends to them in the future. Thank you so much for my new car! More

Customer Service: Give Michael Parker a Raise! I recently moved to Maryland in order to complete a summer internship. I am from a small town in Florida, and I was concerned that the hustle and bust I recently moved to Maryland in order to complete a summer internship. I am from a small town in Florida, and I was concerned that the hustle and bustle of Maryland would result in a less than pleasant customer service experience. Luckily my concerns were unfounded. I came into the Honda dealership twenty minutes early, and Michael Parker immediately and politely assisted me. He directed me to the waiting lounge, pointed out the wifi password and fancy coffee machine (never forget the coffee machine), took my keys, and had me out of there in under an hour. Glad I went to Herson's Honda, and I am equally glad that Michael Parker was the employee with whom I interacted. More

Replacement of brake light Several weeks ago, I stopped by Herson's Honda with a burnt out brake light. Rose, the customer service representative who helped me, checked it out Several weeks ago, I stopped by Herson's Honda with a burnt out brake light. Rose, the customer service representative who helped me, checked it out and had the bulb replaced within 45 minutes at no charge. I have been a customer of Herson's for 14 years and the Service Department is extraordinary. Rose is the personification of great service and this visit was no exception. She surely is an asset to Herson's. More

Very nice experience Buying our second car at Herson's Honda was a very nice experience. Jonathan was very polite and helpful, he also listen to what we want, and we found Buying our second car at Herson's Honda was a very nice experience. Jonathan was very polite and helpful, he also listen to what we want, and we found our new car in no time. We are very happy with the deal that we got. More

Great Everyone was pleasant to deal with, cheerful, helpful and accommodating. We went to 7 dealerships the day before purchase and at 5 of them,, no one e Everyone was pleasant to deal with, cheerful, helpful and accommodating. We went to 7 dealerships the day before purchase and at 5 of them,, no one even approached us to help with our purchase. Drew Alvey met us at the door when we arrived and asked pertinent questions about what we were looking for, showed us several cars, introduced us to the sales manager, and we didn't feel high-pressured. We told him we were still shopping around and would like to come back the following day for a test drive. When I called the following day to set up the test drive, he came in at the time I suggested, even though (I found out later) he wasn't due to arrive there that day until 3 hours after our scheduled time. I think a good sales department is a good indication of a good service department. Also, I love my new car. More

Like the customer service and friendly interaction My Sales person Lappe is very nice and respectful with all the process buying the car and providing the in detail information on the process. The deal My Sales person Lappe is very nice and respectful with all the process buying the car and providing the in detail information on the process. The dealer is very flexible and understanding on customers opinion. More

Very quick service I came in and I needed to get maintenance done on my car and an oil change. I only had about an hour before I had to go to my job though. Michael was I came in and I needed to get maintenance done on my car and an oil change. I only had about an hour before I had to go to my job though. Michael was able to help ensure that the maintenance was completed on my car in less than an hour. It was very quick! More