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Herson's Honda
Rockville, MD
1,881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,881 Reviews of Herson's Honda
May 16, 2017
very professional staff at Herson Honda service department mike park took good care of my vehicle, my appointment was for 7:30 am Saturday. he got my car in and out less than 2 hours Herson Hondas staff alwa mike park took good care of my vehicle, my appointment was for 7:30 am Saturday. he got my car in and out less than 2 hours Herson Hondas staff always do a excellent job for me. Richard More
by hulk123
Employees Worked With
Michael Parker
May 16, 2017
I always request Rose for all my Honda services Rose Byrd has been working with me and Honda for years. She has explained important, imminent situations with my car, and has helped me maintain it's Rose Byrd has been working with me and Honda for years. She has explained important, imminent situations with my car, and has helped me maintain it's longevity for over 15 years. I hope that both Rose and my Honda CRV will be around for many years to come. Sincerely, Nalinee Darmrong More
by ND0318
Employees Worked With
Rose Byrd
May 16, 2017
Excellent car buying experience! My salesman, Rick Deramo and the sales manager, CJ went out of their way to answer all of my questions and make me feel comfortable. My salesman, Rick Deramo and the sales manager, CJ went out of their way to answer all of my questions and make me feel comfortable. More
by Happy@Hersons
Employees Worked With
Matt Mullinholz, Service Manager and Samuel, in parts dept. , CJ Tashman, Rick Deramo, Alex Garcia
May 16, 2017
Finance: Kurtis "0" (Ethel "5") Thanks Rick for making us laugh. Thanks CJ for finding a GREAT home for our beloved S2000. Thanks Giovanni for "going" the extra 250 miles! Thanks Rick for making us laugh. Thanks CJ for finding a GREAT home for our beloved S2000. Thanks Giovanni for "going" the extra 250 miles! More
by Withheld Private
Employees Worked With
Giovanni De Joya "5", CJ Tashman, Rick Deramo, Ethel Powell, Kurtis Eutzy
May 16, 2017
Airbag recall I was delighted to have Rose Byrd helping me on Monday. As always she explained what was involved, and understood my time constraints and kept me up I was delighted to have Rose Byrd helping me on Monday. As always she explained what was involved, and understood my time constraints and kept me updated on the service. More
by katygram
Employees Worked With
Rose Byrd
May 16, 2017
A satisfactory new vehicle buying experience at Herson's We are pleased with the unpressured discussions we had with Andrew Alvey about the price of our 2017 CRV. Drew was willing to come down on price and We are pleased with the unpressured discussions we had with Andrew Alvey about the price of our 2017 CRV. Drew was willing to come down on price and forthrightly explained factors that allowed us to make a meaningful comparison to other dealerships. After we purchased the vehicle, Drew thoroughly talked us through the operation of its many high-tech features. More
by CRVBob
Employees Worked With
Drew Alvey
May 16, 2017
Great Service from Rose Byrd + Service Team @ Herson's Honda Thank you for the great service today from Rose Byrd and the Service Team at Herson's Honda! A projected 4 hour job including several repair-maintena Thank you for the great service today from Rose Byrd and the Service Team at Herson's Honda! A projected 4 hour job including several repair-maintenance items on my 2012 Civic LX took only about 2 hours, and everything was done correctly, and as I had requested, and of course, with smiles all around! It's always like that from Rose Byrd, and the Service Team, and Herson's Honda! Thanks! David Klima More
by Rodentia
Employees Worked With
Rose Byrd
May 15, 2017
New car, lease to sale We really enjoyed working with our sales/lease consultant. However, we have a couple complaints about the overall pricing and financing at Herson's We really enjoyed working with our sales/lease consultant. However, we have a couple complaints about the overall pricing and financing at Herson's Honda. First, the sales price we were first offered included $1000 of extra stuff that we never asked for. It wasn't until I said "This price seems high. What does it included? We don't want special add-ons.", that it was then revealed to us the price included some extra features we didn't have to have. I felt like they tried to sneak it in. Thankfully I had looked at prices earlier online and new the price was higher. Buyer beware!!! ASK WHAT THE PRICE INCLUDES. Second, after finishing with the finance person we had buyer's remorse. We were talked into warranty packages that we later regretted. Thankfully, according to our contract we have 60 days to cancel so we plan to do that with the warranties. We bought a bumper to bumper coverage on the new car and a maintenance package, but were never provided a list of what it covers and does not cover. It was presented in a way that it was a great offer and everyone gets it. They are not worth it! Plus, you end up extending your financing term for an extra year. And the way they present the monthly payment numbers are done in a very sly way. So all I can say is come prepared. Push back on the numbers. Find out EXACTLY what you are getting. More
by kenneth
Employees Worked With
Don't know the finance person
May 15, 2017
Top Notch Service I continue to get top notch service from Rose and her team every time I visit this dealership. I purchased my car here and have done all of my mainte I continue to get top notch service from Rose and her team every time I visit this dealership. I purchased my car here and have done all of my maintenance at this location. Rose lets you know what needs to be done and any details that are related to the service. More
by Cindy D
Employees Worked With
Rose Byrd
May 13, 2017
Another excellent buying experience This is my fifth vehicle that I've bought from Herson's. Why? Because they make buying a new car as painless as humanly possible. I could even say I e This is my fifth vehicle that I've bought from Herson's. Why? Because they make buying a new car as painless as humanly possible. I could even say I enjoyed the experience! The paperwork was easy, and they did an excellent job of answering my questions and explaining all of the new features on the CRV I bought. I'll definitely be back to buy my next car there, too. More
by markp555
Employees Worked With
Mr. Roddy in sales, Ofosuhene Richardson, Alex Garcia
