Herson's Honda

Scheduled Maintenance I brought my Pilot in for scheduled maintenance and my visit went very swiftly and smoothly. They went over and very clearly explained everything the I brought my Pilot in for scheduled maintenance and my visit went very swiftly and smoothly. They went over and very clearly explained everything they did. More

Excellent Service I was serviced by Nelson A. Mejia. He explained what was being recommended for my van. He didn't try to push any maintenance "down-my-throat." He w I was serviced by Nelson A. Mejia. He explained what was being recommended for my van. He didn't try to push any maintenance "down-my-throat." He was very professional and courteous. He is single but should get married. He has a significant other and 2 or 3 beautiful daughters. Other than that I had a great experience. Also, the service area is undergoing a "total" remake, however, it wasn't too bad. The women's bathroom is finished and it is nice and clean. Also, they offered doughnuts and that was a pleasant surprise. There is an area set up for laptop/computer but it offers no privacy as it is configured now. I hope when they are finished that there will be some amount of privacy for those who work on their laptops. The way it is designed now is that other guests can see your laptop screen because I was facing the wall. Rose checked me in and we did a walk around the vehicle. She was very pleasant. Also, I had a 10% off coupon that really helped. Please offer coupons more often. Thanks for the opportunity to respond. More

Thanks for excellent service Have used this dealership and Rose Byrd for years and trust her advice. She is knowledgeable and attentive to our concerns and explains reasons mecha Have used this dealership and Rose Byrd for years and trust her advice. She is knowledgeable and attentive to our concerns and explains reasons mechanics' proposed adjustments. Our three family Hondas moved to this dealership after I had a bad service experience with Honda dealership in Bethesda. More

Awesome customer service Technician, Cesar Lemus, is awesome. He is knowledgeable, explains works done in detail, courteous and professional. I highly recommend. The wait t Technician, Cesar Lemus, is awesome. He is knowledgeable, explains works done in detail, courteous and professional. I highly recommend. The wait time is reasonable. Overall dealership experience in the Service Department is great. More

Excellent services Ms. Rose Byrd is very knowledgeable, very polite, work very efficiently and always willing to help. She is a great asset to the company. I am very h Ms. Rose Byrd is very knowledgeable, very polite, work very efficiently and always willing to help. She is a great asset to the company. I am very happy to work with her. More

Car Maintenance Brought my vehicle in for an express oil change. Michael Parker of the Service Department ensured things were handled as I had requested. He always ve Brought my vehicle in for an express oil change. Michael Parker of the Service Department ensured things were handled as I had requested. He always very helpful & attentive. More

Rose Byrd is a terrific service adviser. I always feel good about my car after working with her. She is a great representative of Hersons. is a terrific service adviser. I always feel good about my car after working with her. She is a great representative of Hersons. More

Great Service!!!! Im very much satisfied with this dealership when I took my car in there office with a check engine on it... Cesar was very much knowledgeable and he e Im very much satisfied with this dealership when I took my car in there office with a check engine on it... Cesar was very much knowledgeable and he explain to me clearly what is happening to my car....and whoola,I love my Odyssey again... Thank you!!! More

Dealer Service My service visit today was to remove a metal screw that had punctured one of the tires and to plug the hole that it left. The advisor, Rose Byrd, ans My service visit today was to remove a metal screw that had punctured one of the tires and to plug the hole that it left. The advisor, Rose Byrd, answered several questions knowledgeably and courteously. On previous visits other advisors have recommended service work that I declined because I felt that it wasn't needed at that time and would be an unnecessary expense. All the work that I have authorized over the years has been well done. More

One Less Worry My car needed immediate repair due to a very loud racket. I had been injured and couldn't drive (due to a non-auto related accident,) and so my husban My car needed immediate repair due to a very loud racket. I had been injured and couldn't drive (due to a non-auto related accident,) and so my husband couldn't drive both my car and his own car to the dealership for repair. Nelson arranged for a shuttle for my husband one way on the two trips needed to get my car repaired and graciously offered other options in case we couldn't make it. The timing of everything worked out well, thanks to Nelson's understanding. He did indeed provide me with one less worry. Thank you, Nelson. More