
Herson's Honda
Rockville, MD
Filter Reviews by Keyword
By Type
1,881 Reviews of Herson's Honda
Rose has been a trusted advisor We've worked with Rose for about 15 years servicing our Honda CRVs and she has always given us efficient service -- we are grateful. Thank you! We've worked with Rose for about 15 years servicing our Honda CRVs and she has always given us efficient service -- we are grateful. Thank you! More
Lovely service from Estuardo ('Stu') I needed a wheel alignment in a pinch on a Saturday morning. I called in the first thing and Estuardo was able to fit me in despite a packed schedule. I needed a wheel alignment in a pinch on a Saturday morning. I called in the first thing and Estuardo was able to fit me in despite a packed schedule. He was friendly, courteous and highly efficient and professional. I would recommend him and his service at any time. More
Greaat Service Rose did an excellent job in explaining to me what what the wrench meant and what type of Maintenance service that was required and most importantly t Rose did an excellent job in explaining to me what what the wrench meant and what type of Maintenance service that was required and most importantly the cost. More
Excellent service! Rose Byrd is the best! Very professional, friendly, outstanding service. Rose is always eager to help, with a very nice smile on her face. Thank you Rose Byrd is the best! Very professional, friendly, outstanding service. Rose is always eager to help, with a very nice smile on her face. Thank you! More
Excellent service I went into Hersons today because I have a Kia Soul with 8600 miles on it - whenever I would go over potholes, uneven road terrain, etc. a weird stati I went into Hersons today because I have a Kia Soul with 8600 miles on it - whenever I would go over potholes, uneven road terrain, etc. a weird static sound would come from the speaker area. More annoying than anything. Anyway, I go in and they can't find the problem. I leave frustrated, not at them but at my car for not making the noise because it isn't constant. They even offered for me to take a mechanic out and duplicate the noise. I kindly refused because I was unfamiliar with the area. Then I start driving home and low behold, I hear the noise. I get so frustrated I call Hersons back right from my car and ask can I just come back and take a mechanic out or should I make another appointment? The guy kindly tells me to come back, that's what they would prefer I do anyway so the problem can be fixed. So I go back and take a mechanic out and he hears the noise! We come back to Hersons and they fixed it right up, something about loose panels. It was genuinely great service, from the guy insisting I come back and them being so accommodating even though it wasn't a big issue. And on my ride home I didn't hear the noise! If I have any more problems with my Kia I'll be sure to take it back! More
Service center (Rose Byrd) Rose Byrd was excellent and went the extra mile to insure that my wait and experience was comfortable for me. I appreciated it very much. Rose Byrd was excellent and went the extra mile to insure that my wait and experience was comfortable for me. I appreciated it very much. More
Excellent service My experience at Herson Honda has been phenomenal. Alpha was great as well as Michael Parker in the service department. Highly recommend Herson Honda My experience at Herson Honda has been phenomenal. Alpha was great as well as Michael Parker in the service department. Highly recommend Herson Honda. Great team. More
Customer service I would like to recommend hersons honda to anybody for their best customer service,friendliness,and very knowledgeable about everything they do and al I would like to recommend hersons honda to anybody for their best customer service,friendliness,and very knowledgeable about everything they do and always do business with them. The manager Gregg patterson,Robert logan and the rest of the team are the best I have been dealing with. BEST EVER. More
Warm service on a Cold Day We were here today on a cold snowy day but were greeted with a warm smile and sunny personality of Omar. Had to come in for A1 maintenance for our 201 We were here today on a cold snowy day but were greeted with a warm smile and sunny personality of Omar. Had to come in for A1 maintenance for our 2014 Honda Odyssey we purchased from Herson's. Have always had nice service from sales department but it was a full circle in their service department. Chatted with Aaron in sales while we were waiting, and he was a wealth of knowledge on our current vehicles and made a solid plug for future purchases. Though they are under construction, the ladders and make-shift service area didn't take away from our experience here today. Omar checked in with us to let us know the progress of maintenance and made sure everything was explained at end of visit. Would gladly recommend and will be sure to return for our Honda needs. More
Service I went in for an oil change in my Odyssey and Mr Omar Z was professional and courteous as well as very speedy with our service today I went in for an oil change in my Odyssey and Mr Omar Z was professional and courteous as well as very speedy with our service today More