Hertrich of New Castle Acura Hyundai

Great overall experience James Mahala was a great salesman and have me a good feeling about buying a car. I would highly recommend him to anyone buying a vehicle. James Mahala was a great salesman and have me a good feeling about buying a car. I would highly recommend him to anyone buying a vehicle. More

Very good Randy Myers was an excellent person to deal with, even though he was new he was guided in the right direction. I recommend him to anyone looking for Randy Myers was an excellent person to deal with, even though he was new he was guided in the right direction. I recommend him to anyone looking for a car. The whole Hertrich team were a bunch of excellent people to deal with. I would recommend this Dealership to anyone looking for an automobile. Chris Parker More

Awesome Experiance Vernon MCcloud was awesome! Very inviting, compromising and not over bearing or pushy. I told him what I wanted and he made it happen. He gave me my d Vernon MCcloud was awesome! Very inviting, compromising and not over bearing or pushy. I told him what I wanted and he made it happen. He gave me my dream car for a price I could afford. He was kind to my father and very respectful to what my father could afford. We would gladly recommend him to anyone looking for a Hyundai. Thank you Vernon. Tom and Nicole Rowe More

First Class Dealer and Dealership Within the past year I purchased a Hyundai Santa Fe and an Acura MDX from Lorenzo Hendricks of Hertrich of New Castle and was thoroughly impressed by Within the past year I purchased a Hyundai Santa Fe and an Acura MDX from Lorenzo Hendricks of Hertrich of New Castle and was thoroughly impressed by Lorenzo and Hertrich. I initially went to the dealership to test drive a vehicle only; while the visit did result in me buying a vehicle that same day, I never felt pressured or misled – Lorenzo was very informative and answered all of my questions with pleasure. Lorenzo and his coworkers made me feel comfortable at the dealership; everyone is so very welcoming and, most importantly, they do not waste your time. A common reputation of car salesmen is that their only objective is to get money out of you; but, Lorenzo disproved that reputation, providing incredible service and a pleasant experience. I have recommended Lorenzo to my friends, family and coworkers; and continue to speak highly of Lorenzo and Hertrich of New Castle. Despite purchasing my last vehicle many months ago, Lorenzo still follows up with me to ensure that I am happy with my vehicle and always offers his assistance. Lorenzo is a remarkable salesman and member of an absolutely great dealership. More

Happy Customer I have purchased or leased 3 vehicles from Hertrich Hyundai. I have always received excellent customer service from the sales team and the service de I have purchased or leased 3 vehicles from Hertrich Hyundai. I have always received excellent customer service from the sales team and the service department. Always a happy customer! More

Lorenzo My dealer was Lorenzo, and he was absolutely amazing. He held me get my car within one day with no complications. I received only positives vibes fro My dealer was Lorenzo, and he was absolutely amazing. He held me get my car within one day with no complications. I received only positives vibes from him and its been almost one year I've had my car and he STILL calls to check u on the car and myself to see if everything is going well. More

My First Hyundai I walked in determined to get a new car, so I drove out with an Elantra. I love love love it! Love it so much my mom went in and bought one too almost I walked in determined to get a new car, so I drove out with an Elantra. I love love love it! Love it so much my mom went in and bought one too almost a year later. Lorenzo helped us both, he's the best!!! My next car will definitely be purchased here. More

Best of the best I had went to a huge amount of dealerships before being recommended to go to Heitrich and see James. It was seriously the best decision my husband and I had went to a huge amount of dealerships before being recommended to go to Heitrich and see James. It was seriously the best decision my husband and I ever made. Service was fantastic easy flow no hassle buying experience. We had a negative equity in our other car and James and the finance team helped us with this no questions ok well a lot of questions asked and rightfully so. We are so in love with our car!! I manage my Jenny centre in Wilmington and have James card out to recommend you to everyone! More

Change is a good think. I ust had my car in service today. I could not believe the change. Besides new service lounge I can see new attitudes. Great smiles and care. If this I ust had my car in service today. I could not believe the change. Besides new service lounge I can see new attitudes. Great smiles and care. If this continues I will definitely stay with Hyundai and stay with Hertrich Hyundai for sure. More

Try your luck elsewhere Sold me a defective new car and took months to fix the issue. Consistently did not return calls and basically gave me the run-around. Do yourself a fa Sold me a defective new car and took months to fix the issue. Consistently did not return calls and basically gave me the run-around. Do yourself a favor and try any other dealership first. These guys have very low value added and very poor customer service and follow-through.They over promise and under deliver. Even the license plate did not arrive until the temporary one had already expired. That being said Hyundai regional was nice enough to step in and resolve our issues with the dealership and reimbursed us in payments and warranty. The service team was also excellent and adequately cleaned up the mess that the sales team gave them. Still, please shop for Hyundai cars anywhere else. Eddie - don't believe his lies :D More