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Heyward Allen Cadillac Buick GMC
Athens, GA
402 Reviews
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March 10, 2024
Great experience with purchasing a car at Heyward Allen. Clay Robinson showed us kindness and professionalism throughout. He was very attentive to our needs. Clay Robinson showed us kindness and professionalism throughout. He was very attentive to our needs. More
by Tam
Employees Worked With
Clay Robinson
Helpful June 05, 2023
BE CAREFUL OF THIS ONE. Terrible experience with misinformation at every step to get you to overpay. 1) Quoted me a higher list price (~$2K, but still noticeable) on a ca Terrible experience with misinformation at every step to get you to overpay. 1) Quoted me a higher list price (~$2K, but still noticeable) on a car to get me to drive there. 2) Told me that they would remove an unnecessary package (~$1.8K) on the car, then added it back in when it came time to pay and the manager wouldn't get rid of it. 3) Lied about what the car was selling for in the area (quoting ~$10K-25K higher than the real amount) to make me feel like I was getting a good deal. 4) Had an agreement to test drive the car the following weekend, then finish the financing forms. Put a $500 deposit down. Was then asked the next day to come in & sign the forms (without test driving!!!) or they'd sell the car to someone else. Guessing they knew I'd figure out they were quoting me a bad price on it. 5) Didn't issue the $500 deposit refund until I called the following week asking for it. Just a bunch of lies and tactics to bully you into a bad deal. Go somewhere else. More
by Nick K
Employees Worked With
Jon Barber
May 11, 2023
Would never buy a car from these guys again. They are a bunch of crooks. Wife bought a used Acura MDX from them, has only had it 5 months and the keyless entry controller went out and was causin They are a bunch of crooks. Wife bought a used Acura MDX from them, has only had it 5 months and the keyless entry controller went out and was causing the battery to drain, alarm to come on randomly, etc. Due to them not doing a software update, when the car prompted them to. And they told my wife we only fully inspect our brand products, not the others. When my wife asked what they were going to do to fix the issue, as the part is on national back order per Acura in Athens. And the service department at Acura said if they had done the update before this happened, it wouldn’t have happened. She found a Ford Explorer limited on their lot she liked and was trying to get them to do a straight trade no money down, basically transfer everything from the Acura to the Ford, and the manager told her they could do it but she would have to put 5k down and have rollover from the Acura. DON’T BLOODY THINK SO! This is their fault. More
by HillaryHorne
Employees Worked With
Sean Hess, Michael Nelms, Joel Love, Steve Middlebrooks
November 10, 2022
I bought my XT4 almost 2 years ago and I have been very satisfied with my relationship & the service I have received with Heyward Allen Cadillac. Everyone is very helpful, friendly, courteous, and very pro satisfied with my relationship & the service I have received with Heyward Allen Cadillac. Everyone is very helpful, friendly, courteous, and very professional. More
by asullivan8585
Employees Worked With
Brian Wilson
October 17, 2022
Everything went as planned. I was given a curtesy vehicle to drive while repairs were completed. Only wish I would have received a copy of what I actually signed not another pri I was given a curtesy vehicle to drive while repairs were completed. Only wish I would have received a copy of what I actually signed not another print out. More
by Clivefull
Employees Worked With
Kenneth White, Tracey Collins
September 25, 2022
Great customer service. This is our second purchase with Heyward Allen and Stephanie Eisenhart was very knowledgeable and made the process of trading and buying as easy as p This is our second purchase with Heyward Allen and Stephanie Eisenhart was very knowledgeable and made the process of trading and buying as easy as possible. Give them a try. You won’t be sorry! More
by Marie
Employees Worked With
Stephanie Eisenhart
September 16, 2022
Customer focused, openly provides all pertinent information, takes time to give complete information when responding to questions, and are very confident in the products they sell and service.. Sta information, takes time to give complete information when responding to questions, and are very confident in the products they sell and service.. Staff builds instant rapport. More
by Classic Customer
Employees Worked With
Sean Hess, Kenneth White
August 06, 2022
In today's environment with vehicles difficult to find we resorted to an inventory search online of vehicles in stock. There were very few, We found one with all of our "must haves" at Heyward Allen, which resorted to an inventory search online of vehicles in stock. There were very few, We found one with all of our "must haves" at Heyward Allen, which was 4.5 hours from us. I called to check and see if the vehicle was still available Spoke to Eric, who was very helpful and said it was indeed in stock. He put us in touch with Larry Paul, our sales consultant, who told us how to put a deposit on the vehicle and said he would have everything ready for us to pick it up the following day.. I called at the end of the day, but by the time we drove to Athens, GA from East TN the next day, everything was ready for us. Larry Paul answered all of our questions and gave us a through vehicle orientation. Sean made the contract and financial process quick and painless. This morning I received a follow up call from John, sales manager to make sure we had been well cared for and he let us know he was there if we had any problems. A very positive experience. More
by PQQDL
Employees Worked With
John (Sales Manager), Sean Hess, Larry Paul, Eric Boecker
August 01, 2022
Our salesperson Sharon McDaniel was fabulous! Very knowledgeable and so pleasant to work with. Throughout the ordering process and the delivery of our XT4 Sharon was wonderful and what she said w Very knowledgeable and so pleasant to work with. Throughout the ordering process and the delivery of our XT4 Sharon was wonderful and what she said would happen is exactly what took place. Dates and times were all met. Would recommend Sharon too anyone who is interested in purchasing a vehicle. Al & Leslie Jose More
by alandleslie
Employees Worked With
Sean Hess, Michael Nelms, Sharon McDaniel
