Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heyward Allen Cadillac Buick GMC
Athens, GA
411 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 411 reviews
March 04, 2021
I am no spring chicken, and over the years I've purchased a number of vehicles, new and used. Whitney Bush at Heyward Allen GMC in Athens exceeded by FAR literally every other experience I've ever had with a a number of vehicles, new and used. Whitney Bush at Heyward Allen GMC in Athens exceeded by FAR literally every other experience I've ever had with a sales associate. She was totally professional, and her exuberance about the desire to help me purchase the "right" vehicle for my needs was clearly of primary importance to her. As such, Whitney was always on top of what was available, pricing, amenities, and went to great lengths to help me get a monthly payment within my range. Sean, the financial advisor, was straightforward about added coverages to take or not to take. He explained each in turn, its benefits, and let me make the decision whether to add or not without undo pressure, which I truly appreciated. I had to call Whitney twice after leaving the dealership to ask quick questions about the technology on my new car. She seemed delighted to be of further help, even though she'd explained everything to me already, and offered to help me out anytime I needed clarification about any of the added features. When leaving Heyward Allen I honestly felt that "this" was the right way to purchase a car, among people who love what they do, truly believe in customer service, and want their customers to drive away in their new purchase knowing they've been treated to the best of a car-buying experience. More
by brenda.steele1
Employees Worked With
Whitney Bush, Sean Wood
February 24, 2021
I had the best experience with Stephanie Eisenhart at Heyward Allen GMC. She was so understanding and compassionate about our needs! I will refer all my friends to her!! Heyward Allen GMC. She was so understanding and compassionate about our needs! I will refer all my friends to her!! More
by Rosie
Employees Worked With
Stephanie Eisenhart 5 Stars!, Gary Bryant
February 09, 2021
Chris at the body shop was patient and helpful. Outstanding service. Lauren was also very helpful. Cadillac looks like new. Everyone was very friendly. No complaints Outstanding service. Lauren was also very helpful. Cadillac looks like new. Everyone was very friendly. No complaints More
by Hilary
Employees Worked With
Chris (body shop manager), Lauren Wood
February 07, 2021
I was treated very well by the service staff and when issues arose the communication was excellent. They found solutions to the problem. Thank you Heyward Allen staff. issues arose the communication was excellent. They found solutions to the problem. Thank you Heyward Allen staff. More
by wbennett
Employees Worked With
Lauren Wood, Tracey Collins
February 02, 2021
Riley was excellent to work with, the overall experience was pleasant and stress free and would recommend them to anyone looking for a new car. was pleasant and stress free and would recommend them to anyone looking for a new car. More
by Lori71
Employees Worked With
Jeff Winston, Riley Tolbert
January 31, 2021
My husband and I had a great experience buying at Hayward Allen Motor Co. recently. Sean Wood was kind and knowledgeable. He was patient through our decision making process and answered all of our questions. Allen Motor Co. recently. Sean Wood was kind and knowledgeable. He was patient through our decision making process and answered all of our questions. Sean Hess in Financing was great as well. He took time, despite being late in the date, to kind of get to know us and have meaningful conversation. Whitney Bush stayed with us until we drive off the lot. I know we kept her there past her regular hours, but I am confident she didn't treat us any different than any other customer she serves throughout the day. She didn't rush through showing me all the features and tools on the car. All around smooth, happy experience purchasing from Heyward Allen Motor Co. We purchased a vehicle with Dalton Bender about two years ago. He is no longer in Sales at Heyward Allen but has been a huge help to our family in car matters in recent months. More
by aakles
Employees Worked With
Sean Hess, Whitney Bush, Sean Wood
January 29, 2021
Our sales rep(Ken Evans) was outstanding. I would recommend him to anyone. He was honest and did everything he could to ensure we were satisfied. recommend him to anyone. He was honest and did everything he could to ensure we were satisfied. More
by wjward7
Employees Worked With
Sean Hess, Ken Evans, Tracey Collins
January 21, 2021
We’ve been doing business with Hayward Allen for 20+ years service and new car purchases and recently leasing and have always had excellent service. years service and new car purchases and recently leasing and have always had excellent service. More
by Rosemary Bolesina
Employees Worked With
Brandi in Service, Brennan Bennett, Kenneth White, Sharon McDaniel, Derick Compton
January 18, 2021
ABSOLUTELY THE WORST SERVICE I HAVE EVER RECEIVED. I WILL NEVER GI THERE FIR SERVICE AGAIN. I DO NOT RECOMMEND THIS DEALERSHIP FOR ANYTHING. NO SENSE MAKING AN APPOINTMENT THEY PUT WALK IN’S AHEAD IF YOU. BR NEVER GI THERE FIR SERVICE AGAIN. I DO NOT RECOMMEND THIS DEALERSHIP FOR ANYTHING. NO SENSE MAKING AN APPOINTMENT THEY PUT WALK IN’S AHEAD IF YOU. BROUGHT MY VEHICLE IN FOR AN OIL CHANGE, TIRE ROTATION AND TO ADDRESS A BATTERY ISSUE THAT THEY HAD CONTACTED ME ABOUT. MY APPOINTMENT WAS AT 1:30. I CHECKED THE VEHICLE IN AT 1:23. I TOLD THEM I WOULD NEED THE VEHICLE BACK AT THE RND IF THE DAY. AT 4:15 I HAD NOT HEARD ANYTHING ABOUT MY VEHICLE SO I CALLED TO CHECK THE STATUS. BEANDY SAID SHE WAS GOING TO CHECK WITH THE TECH AND CALL ME BACK. SHE DID NOT RETURN THE CALL UNTIL 5PM. THEN SHE TOLD ME I NEEDED A NEW BATTERY, WHICH IS WHY I BROUGHT THE TRUCK IN IN THE FIRST PLACE. THEN SHE TOLD ME I NEEDED REAR BRAKES, WHICH I DID NOT REQUEST! SHE THEN SAID THE NEW BATTERY WOULD COST ABOUT $220.00 AND IT WOULD COST ANOTHER $30.00 TO CLEAN THE BATTERY TERMINALS!! WHO INSTALLS A NEW BATTERY WITHOUT CLEANING THE TERMINALS AND WHY DOES IT COST AN EXTRA $30.00?? I THEN ASKED IF THEY COUKD GET THE WORK DONE TODAY AND SHE SAID SHE WASNT SURE BECAUSE THEY HAD WALK IN CUSTOMERS AND THEY WERE REALLY BUSY. I ASKED WHAT SENSE DID IT MAKE TO HAVE AN APPOINTMENT IF THEY WERE GOING TO PUT WALK IN CUSTOMERS AHEAD OF ME. ANYWAY I DONT HAVE TIME TO LIST ALL OF THE BS I WAS HANDED JUST SUFFICE IF YO SAY THATS THE LAST TIME I’LL GO TO HEYWARD ALLEN. BTW, I SPOKE TO THE IWNER AND ALL HE SAID WAS I UNDERSTAND YOUR FRUSTRATION!! HE DID ABSOLUTELY NOTHING ABOUT IT. THEY ALSO CHARGED ME FOR A TIRE ROTATION, WHICH WAS SUPPOSED TO BE FREE BECAUSE I BOUGHT MY TIRES THERE. THE WORST CUSTOMER SERVICE EVER!!! More
by kccoates
Employees Worked With
Brandy
