Back

Heyward Allen Toyota

Athens, GA

4.8
2,292 Reviews

2910 Atlanta Hwy

Athens, GA

30606

Directions

By Type

Showing 2,292 reviews

January 18, 2021

Super fast, considerate staff. Thank you for a great experience! I felt safe sitting in their waiting room during Covid. Coffee and snacks available. Thanks More

by BugznGunz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Swanson
January 18, 2021

Excellent service during sale and closing. Toyota Tyler was professional and kind. Very good person to represent your dealership. Clean facility, nice people and not pressured. More

by randylci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Moncrief
January 18, 2021

I had an appointment at 3pm. After sitting at service dept for an hour, I was told it would be another 2 hours. I drive an hour each way to get service done on the car. I should not have to wait 3 hours More

by Bob.b.mcag
Customer Service
Recommend Dealer
No
Employees Worked With
Person lining cars up for service
Jan 20, 2021 -

Heyward Allen Toyota responded

Bob, we would like to look up your service records to see what may have happened during your visit. Would you mind sharing the name your vehicle is under as well as the year and model?

Jan 20, 2021 -

Bob.b.mcag responded

Bradley-workforce development 20 rav4hybrid

Jan 21, 2021 -

Heyward Allen Toyota responded

Thank you for providing that information. You are absolutely right. It should never take you that long for your routine maintenance. Other customers have shared the same frustration and we have realized that we have outgrown our service department. Our ability to serve you in a timely manner is very important. We understand that and are in the process of a service department expansion that should break ground this summer. We hope that with the room to service more vehicles at one time we will be able to accommodate the volume of customers we have grown to. We apologize for the inconvenience we caused you on the 18th and appreciate the drive you make to do business with us and hope you won't give up on us just yet.

January 17, 2021

They seriously have the friendliest, most helpful workers here. I’ve never had a bad experience here. It’s clean, efficient, and they’ll answer any questions you have. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Self, Bryan Aust
January 16, 2021

Hey ward Allen has the best service I have ever experienced. They always make sure I am taken care of with a friendly attitude and great communication. There quality of work is of the highest stand More

by jzocher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Self
January 16, 2021

Excellent customer service. There are not many dealerships that I would return to, based on my previous experience; I will come back in the future; highly recommended. More

by BrettArmour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Self, Thomas Yarri
January 16, 2021

Quick and quality service as always. Mr Brett made sure he had everything covered and informed me very well of what needs to be done for my cars performance to stay in tip top shape and for my safety. More

by innatoledo24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Self
January 16, 2021

Everything was great with the exception of my used filter was left in my car. But other than that great customer service, friendly & professional. Also the facility was nice, clean & weather appropriate. Ch More

by nwallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Senderhauf, Mark Swanson
January 16, 2021

Kevin was great! Love the service I always get at Heyward Allen Toyota! Only place I go! Honest and dependable! Thank you for taking care of me! More

by Ptbidinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Senderhauf
January 16, 2021

Trey was my salesman. He was professional and not pushy. He followed up during process but did not annoy me by reaching out too many times. He followed up days after purchase to make sure I was still happy More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Cocus
...
87
...