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Heyward Allen Toyota
Athens, GA
2,292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 16, 2020
I’m very pleased to give Heyward Allen my service business. The customer service and reliability of the work is why I have been using them for 8+ years. business. The customer service and reliability of the work is why I have been using them for 8+ years. More
by CG
Employees Worked With
Brett Self, Levi Taylor, Jason Trapanese
Helpful October 15, 2020
I really appreciate the courtesy of your employees when calling to make appointments and also when needing to call concerning other questions. I am grateful to feel that you are dealing with me as a senio calling to make appointments and also when needing to call concerning other questions. I am grateful to feel that you are dealing with me as a senior and a widow. More
by cwaln1932
Employees Worked With
Levi Taylor
October 15, 2020
I just purchased my 4th Toyota Highlander from Heyward Allen Toyota. My purchase experience was positive, and my sales agents (Larry Griffin and Chris) were the best ever! They were both professional, e Allen Toyota. My purchase experience was positive, and my sales agents (Larry Griffin and Chris) were the best ever! They were both professional, exceeded my expectations and never over-bearing. This is a great time to purchase a new vehicle due to promotional finance opportunities and vehicle selections. More
by hancock972
Employees Worked With
Chris - in the Sales Dept. (5 star rating), Larry Griffin, Brett Self, July Zavala, Kelvin Lee
October 14, 2020
I had a great first experience at Heyward Allen Toyota about 3 weeks ago thanks to Eloy Castillo and my financial manager July Zavala. They helped me get my very first car which was a 2020 Rav4. As I had about 3 weeks ago thanks to Eloy Castillo and my financial manager July Zavala. They helped me get my very first car which was a 2020 Rav4. As I had never purchased a car before, July went the extra mile to get me exactly what I was looking for, and I can’t thank him enough for how smoothly everything went. Will definitely do business with them again, it was worth the 1 hr drive! 100% Recommended Heyward Allen!! More
by kcruz1013
Employees Worked With
July Zavala, Eloy Castillo
October 12, 2020
Had my Truck parked almost 2 months waiting for fuel Had my Truck parked almost 2 months waiting for fuel pump recall after truck died on road at 18k miles, toyota roadside assistance never sent a tow t Had my Truck parked almost 2 months waiting for fuel pump recall after truck died on road at 18k miles, toyota roadside assistance never sent a tow truck. Missed my entire bow hunting season on Trey Mountain (UNACCEPTABLE!!) Had to get RUDE with staff to get finance dept to give me the paperwork to cancel my extended warranty and maintenance package. Tried to get Toyota to just buy back my truck for what it's worth minus the refund for warranty/maint cancelation, which seemed fair considering the trouble Toyota has caused me. They came back w a low ball offer proving to me that Toyota cares more about profit than customer satisfaction. Last year bought my wife a certified pre-owned Rav4, tires were completely dry rotten after 3k miles, service person shrugged his shoulders when I brought it up. Service dept wouldn't replace sensor recall on my truck bc they didn't want to unbolt the 6 bolts to take off my brush guard (SERIOUSLY!?). Infact everytime I deal with the service dept they seem to have the attitude that I am a problem they have to deal with more than a customer they should take care of. When I spend $75,000 in one month at a dealership I expect perfection! I was a die hard Toyota Owner but all of these experiences combined have caused me to loose faith in Toyota as a company. I am working on selling both of my Toyotas and look forward to buying new vehicles at one of Toyotas competitors. Toyota could earn my business back if they wanted to, but I fully expect them to choose profit over customer service again. More
by Rebel Caesar
Employees Worked With
Drek Burton
October 12, 2020
Have used this dealer to service my Toyotas for more than 20 years. They are dependable and economical. The service department staff is friendly and professional. 20 years. They are dependable and economical. The service department staff is friendly and professional. More
by Yvonne175
Employees Worked With
Bryan Aust
October 12, 2020
We were very happy with our experience at Hayward Allen Toyota. They went the extra mile to meet our needs despite supply challenges created by the pandemic. Toyota. They went the extra mile to meet our needs despite supply challenges created by the pandemic. More
by e.starkey
Employees Worked With
Phil Cross
October 08, 2020
Heyward Allen Toyota is the best dealership from whom I have ever bought a car! The best! The whole atmosphere was customer-oriented. Maria Fennell is tops. have ever bought a car! The best! The whole atmosphere was customer-oriented. Maria Fennell is tops. More
by Flyfishrev
Employees Worked With
Steve Middlebrooks, Maria Fennell, Cliff Washington
October 06, 2020
This was our 6th car purchase from Heyward Allen and they never disappoint!! We like doing our business locally and the sales rep Phil was great and Mario made the paper work very easy! Thank you Heyward Ale never disappoint!! We like doing our business locally and the sales rep Phil was great and Mario made the paper work very easy! Thank you Heyward Aleen, Phil Cross and Mario Gutierrez! More
by diblings
Employees Worked With
Phil Cross, Mario Gutierrez
