Highland Park Ford Lincoln
Highland Park, IL
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Great dealership experience The service writer that took care of me was named Herb. Herb was very polite and professional. The repairs were done quickly and properly. I highly The service writer that took care of me was named Herb. Herb was very polite and professional. The repairs were done quickly and properly. I highly recommend this dealer. More
New tire and oil change Service is always excellent!! Everyone is so friendly and work hard to please!! I’ve been going to Ford for many years buying, leasing and service. Al Service is always excellent!! Everyone is so friendly and work hard to please!! I’ve been going to Ford for many years buying, leasing and service. Always a pleasure Thank you More
Great service We have had our Lincoln serviced here for past 5?years and have been impressed with the quality of the service - consistently providing us with qualit We have had our Lincoln serviced here for past 5?years and have been impressed with the quality of the service - consistently providing us with quality work in a timely manner. More
Great people to do business! These are great people to do business with. I appreciate that the owners are actually completely involved in every aspect and are actually there at th These are great people to do business with. I appreciate that the owners are actually completely involved in every aspect and are actually there at the dealership. Everyone makes you feel like you are part of their family. Would not buy a vehicle anywhere else! More
Superb Experience Matt work closely with me to meet the specification and budget..... reliability and trust are the main reasons of buying FORD Escape through HighLand Matt work closely with me to meet the specification and budget..... reliability and trust are the main reasons of buying FORD Escape through HighLand Park Ford Lincoln.. They find the best deals in town.. More
Great experience I have nothing to say but good about this dealership Matt price is the I appreciate you very much mr price and keep up the good work I have nothing to say but good about this dealership Matt price is the I appreciate you very much mr price and keep up the good work More
Customer care I just purchased a new model Lincoln. This is not my first experience with Highland Park Ford LIncoln. I have great confidence in their fairness when I just purchased a new model Lincoln. This is not my first experience with Highland Park Ford LIncoln. I have great confidence in their fairness when it comes to purchases and service and once again they have lived up to my expectations. I am very happy with my new car and the way it was presented to me at time of purchase. They really care about the satisfaction of their customers and bend over backwards to satisfy them. Thank you Barry Jacobson. More
Efficient and professional! Best car buying experience ever. This was the easiest car buying experience I have had of the many cars that I have bought or leased over the past 30 years. There was none of the ann This was the easiest car buying experience I have had of the many cars that I have bought or leased over the past 30 years. There was none of the annoying back and forth to the "manager" on pricing negotiations with weak arguments and false claims.. There was no over-selling of additional services or features after the agreement on core price. I came prepared with my number and we got to an agreement quite quickly. There was still negotiation but it was efficient, professional and courteous. I would HIGHLY recommend Highland Park Ford Lincoln to anyone looking for a great American car buying experience. Further, I would HIGHLY recommend Susannah Burns as a salesperson. She was great. More
By far the easiest purchasing process we have ever had! The purchasing process was the easiest one that I can remember having in at least the last 25 years of buying new cars! I always hated going to look b The purchasing process was the easiest one that I can remember having in at least the last 25 years of buying new cars! I always hated going to look because you knew there was going to be that “Pressure” once you walked in the door and sat at someone’s desk.......but that did not happen at Highland Park! We visited there on 2 occasions and the experience was the same both times so it is a regulated experience for their customers. Everyone smiles and is friendly, like they have known you for years! I would HIGHLY recommend anyone looking for a Ford or Lincoln to visit them! They have GREAT staff and if they happen not to have exactly what you are looking for, I am pretty sure they will find it for you. Their Service department is large and very spacious with friendly staff as well. We are very happy with the total experience we had, and look forward to having the routine maintenance taken care of there as well. More
Tried to buy a new model from this dealership and they could not estimate a delivery date. I knew more about how to track a VIN with Ford than they did! I waited patiently for 8 weeks, and every week I wo could not estimate a delivery date. I knew more about how to track a VIN with Ford than they did! I waited patiently for 8 weeks, and every week I would bug them to find me a "dealer trade" in the area but it was never successful. They were also never able to give me any window (approximate) for delivery. My car was dying, but they would not give me a loaner so I would wait. I ultimately found a gently used demo at another dealership, and cancelled my order. As soon as I called to cancel, they offered me a loaner! Imagine that... I have since gone there for service, and so far it's been acceptable service-wise, but I wish Ford would more thoroughly test their software before releasing "upgrades" that just cause buggy behavior in their My Ford Touch system. More