Hilbish Ford

I went in 2 Fridays ago and purchased a truck. Prior to this I was in a wreck in my work van , it had some damage so I took it to their body shop to get it worked on . The driver that was at fault Prior to this I was in a wreck in my work van , it had some damage so I took it to their body shop to get it worked on . The driver that was at fault insurance was covering the cost of repairs. Well while my van was still be worked on they had got in a Chevy Colorado 2015 which is what exactly I was looking for so I can came into see if I could trade in my van while it was being repaired . They said it would no problem and they would be more than happy to take it in as a trade, so we began the deal.  And they started giving me numbers for the value of van which they valued at 1.5k (which h is very low for a 2013 ford transit connect work van ). I told them that is extremely low and I definitely can’t accept that , so I asked why is the offer so low that’s when the sales man told me since it’s in the shop and your trading it in before the work is done it cuts insurance out the deal . But that’s when I brought up insurance already gave me 3.6k to pay for a part of the repairs and they would pay the rest once the work is completed. So I asked why can’t I pay the body shop the 3.6 k then you add the value to my trade in , he said one moment let me go ask he came back said no that’s your money to keep since you are trading it and it will cut insurance out of the deal , he is a new guy and their were 4 people working on this deal , the sales man, a girl named jasmine and sales manager. I asked are you sure and they reassured me yes that’s how it will work. So I gave them that money towards the down payment. I get the truck and I leave. Monday comes the body shop calls me to pick up the van , i tell him that is your van I traded it in so he asked what about the 3.6k I told him sales told me to use it’s my money since I’m trading it in and “cuts insurance out of the deal”. He said i wasn’t made aware of this, they told him nothing . So I get off the phone and sales calls and tells me no your didn’t us nothing you have to pay that bill . I reassured them I told them and I had someone there with me that heard everything . Then manager starts laughing and says “you didn’t tell me xxxx”. So at this time I sense they are playing with me , I asked is this funny to you , he said whatever makes your day . So I hang up and I go to the dealer. When I’m pulling in I see the guy who sold me the truck leaving so I asked him to stop and talk to me , before exiting my vehicle i get my phone out and start recording so I have something to back me up cause now it’s the dealer against me and I have no one to back my word . So I asked him if i told him about the money , what was it for ?, and where it came from he said yes and I proceeded to ask more questions to where he admitted they xxxxed up.  After that 3 people from sales rush over and yell at me , don’t talk to use talk to the body shop you owe them not us . So i go to the body shop and talk with TOMMY Someone who I was in contact with the whole time thru the repair and I made him aware earlier before the van was done that insurance already gave me some I asked want me to pay you now he said wait till the work is done . So I asked him if we could talk and he said yes , I told him everything that was going on and how they offered me 1.5 for the van since they will to pay for repairs , he told me that makes sense , and i told him how I felt like I was being played he said I know how it is “sales is always a xxxx show “ and i asked if they asked about the status of the van when I traded it in he said no jasmine came and asked if they were working on a van and he said yes and pointed to it and she went to look at it . And he said it had no doors on it if she couldn’t tell she must of “been blind” . Because she claimed she didn’t know there was a open bill but if she would of noticed the doors were off that would of told her they are working on it. So I told him how When I came in now I got the salesman on video admitting I told him but he is denying it , he asked to see the video . I show him that’s when he said yeah this a problem , just stay in your truck and calm down i know this is stressful . And he reassured me that this a learning lesson for them and they will be having a meeting with all the managers don’t worry . He said he will me the next day with details. He never called , So I assumed that token responsibility for their mistake. I was wrong I get a call on Memorial Day saying come in the body shop wants to talk . I come in , tommy says we’ll they are holding you responsible for the bill , I said how let me talk to a A manger . So i went to talk to him that’s when they salesman and jasmine wants to join in when I wanted to talk the Manger independently . I asked the Manager  if we can talk private it’s about how they are treating me he said “no because it be he say she say “. I didn’t want to but I sat down anyway he let me talk and i told him how i have a video of admitting they messed up he said oh “ want to put you phone on my desk and record this too “ I declined at this point I felt like the smallest person in the room with 3 people against me that’s when I told him how the trade in value was so low so that’s why they made me Believe insurance was out of deal, he said” they gave you to much in my opinion I would gave you a thousand which is ridiculous. I told him tommy even told me it was worth more and that jasmine didn’t ask anything about that van and that she must of been Blind because she didn’t see it was missing doors. He said I doubt he would say such a thing let’s call him in here so he did . And I made a statement “ I think he will tell , I hope he doesn’t lie to my face “ and sure enough he does he comes in and the manager asked him about things , he denied both and laughed and said he will give me $800 for my van (he didn’t this to cover his elf and he didn’t want to repeat his insult to better his situation and go against his customer . At this point I get up and says this is crazy y’all know what y’all are doing they are all bullying me to pay them I told them you know what im going to pay and figure this out later cause clearly I’m getting no where talking to the people at the dealer ship. I felt stuck and they been calling me asking me for money while I’m working and I can’t keep being bothered so I told them I’m going to pay just so you can Leave me alone and I’ll deal with this the right way. So now I’m here I want to warn others about them and how they play to be your friend but will screw you over with no remorse More

Always great service and dedication to customer satisfaction. We just purchased our second car there and could not be happier. satisfaction. We just purchased our second car there and could not be happier. More

From start to finish this was a great experience!Every From start to finish this was a great experience! Every other place wanted to “play the game” but not Hilbish Ford! I told them what I wanted in a ne From start to finish this was a great experience! Every other place wanted to “play the game” but not Hilbish Ford! I told them what I wanted in a new car, they found it, we agreed on pricing and my trade in value, loan process was made simple, signed the papers and was on my way! Highly recommend…..you can bet that I’ll be back the next time I’m looking for a car! More

BEWARE! THEY SELL LEMONS! Purchased a used vehicle from Hilbish Ford in October in "As-Is" condition, only to discover the transmission is dead. Had our personal mechanic inspect it and he confirmed there Hilbish Ford in October in "As-Is" condition, only to discover the transmission is dead. Had our personal mechanic inspect it and he confirmed there is NO WAY Hilbish did not know about this problem. This was NOT disclosed in any way when we purchased the car. "As-Is" condition agreements are only valid if ALL information is disclosed at time of sale. We dropped the car to them and they confirmed the transmission is dead and will cost $8000 to replace. They are unwilling to work with us and have told us this is a total loss on our part. Have filed a claim with the BBB and have contacted a lawyer. BEWARE! THEY SELL LEMONS! More

The service department is the best in the region for fast and efficient service period. and efficient service period. More

I have been leasing from Hilbish Ford since 2013 with excellent service on every vehicle, all Ford Explorers. Truly loved my Explorers, but decided it was time to give up my third row seating (grandkids excellent service on every vehicle, all Ford Explorers. Truly loved my Explorers, but decided it was time to give up my third row seating (grandkids growing up). Really did not know what vehicle I wanted til I saw the new Ford Bronco Sport commercial, I fell in love, went and test drove one and ordered my Cyber Orange Badlands in January and drove it off the lot on May 13-best vehicle decision of my life. I may be a 70 year old retired ICU RN who went through chemo and radiation last year for gastric lymphoma and am now cancer free, but the feeling I get driving my Bronco down the road with the window down and my chemo curls blowing in the wind listening to Eric Church, absolutely wonderful, thankful, grateful and truly blessed. I can't say nothing but good things about my salesperson, Jennifer H. This is my second vehicle from her, she goes over all details with me, sometimes several times, always answers my calls and questions, and is extremely honest with me, that is why I love her so. I decided to purchase my Bronco instead of lease, I love it so. I recommend Hilbish to others and also Jennifer, she also sold my sister an Expedition a couple of years ago. Jennifer stays in contact with her customers long after the sale to make sure they are happy, she becomes your friend. Rebecca Sherrill, a very happy Bronco Sport owner More

Jennifer went above and beyond to make sure I knew how my the features worked new Explorer ST. I am so happy with my Explorer. the features worked new Explorer ST. I am so happy with my Explorer. More

Dealership sales staff treated like family. Did not try to push me in my decision making. Told me to take my time, made sure that I had answers to all my questions. Made my buying experience easily and s to push me in my decision making. Told me to take my time, made sure that I had answers to all my questions. Made my buying experience easily and stress free. More

Jennifer went overboard to make the buying experience enjoyable, Vehicle was prepped and ready to go. The price was reasonable with little haggling required. Would definitely buy from them again. enjoyable, Vehicle was prepped and ready to go. The price was reasonable with little haggling required. Would definitely buy from them again. More

Great customer service and friendly staff. Thanks for going out of the way to make the deal happen. Would recommend to my friends and family going out of the way to make the deal happen. Would recommend to my friends and family More