Hiley Mazda of Arlington

Great Service from Clayton! I was pleased with my recent visit to your service department. My service advisor was Clayton and he was most helpful during my visit to Hiley Mazda. I was pleased with my recent visit to your service department. My service advisor was Clayton and he was most helpful during my visit to Hiley Mazda. The original diagnosis for my 2005 Mazda 6 (which was having starting problems) was that the computer was out. Clayton told me a new one would be about $1000.00. When I explained my situation to Clayton, he gave me the option of a used part saving me half the cost. When I returned home from initially getting my car back, it again presented the problem starting. Clayton had my car towed back to the service department at no cost to me. Clayton provided me with the use of a loaner car during the remaining time of my repairs even though I do not have warranty to cover a rental. Clayton was courteous, considerate, and kind to listen to my problems and work with me taking in consideration my situation to best resolve my service needs. Clayton is a fine representative of your service department and I will look forward to working with him in the future as my vehicle needs repairs or general service work. Thank You! James Rich More

Use Car Purchase My recent purchase and overall experience with Hiley Madza of Arlington was an easy overall experience and dealing with Quincey Martin made it even ea My recent purchase and overall experience with Hiley Madza of Arlington was an easy overall experience and dealing with Quincey Martin made it even easier~ He was on top of things and did his best to make this easy on all of us. We live of on town and needed the car pretty quick and he was able to get he car was delivered in the time frame we needed. I would highly recommend this dealership. More

Quincey,Walter and Sam This place was the best car experience that I have ever had hands down. Quincey went above and beyond to make our experience easy, relaxed, and waited This place was the best car experience that I have ever had hands down. Quincey went above and beyond to make our experience easy, relaxed, and waited for OUR decisions without pressing for anything. We always got prompt follow up despite us taking three separate trips to the dealership and about a month of searching for exactly what we wanted. The whole team of Quincey, Walter, and Sam were always professional and respectful of our time. I will definitely be back again and again. Don't let these people get away Hiley. They were perfect. 10 out of 10. More

Top Of The Line Experience Hiley Mazda went over and beyond to exceed what I was needing!! The customer service that I received from the sales team to the finance manager on a s Hiley Mazda went over and beyond to exceed what I was needing!! The customer service that I received from the sales team to the finance manager on a scale of 1-10 exceeds past a 20!! The care that they showed definitely made me feel that it was just not about a sale or quote but making sure that I got what I needed! I will ABSOUTELY let everyone that I know that needs an car to come see John or Peter!! Mazda I can not say THANK YOU ENOUGH!! More

Not one of the Best, "The Best" I have been in the DFW area over ten years now, I'm driving my 1st Mazda, a Mazda 5 and in the words of my old 1st Sgt. I have words to the wise to be I have been in the DFW area over ten years now, I'm driving my 1st Mazda, a Mazda 5 and in the words of my old 1st Sgt. I have words to the wise to be Sufficient. Shane King and the service department are the best, in what they do, "Hands Down" To all the other Car Dealer Service Departments, I got two words "Prove It". The people here will do the best job, your money can buy. I have had a lot of heartburn, with other service departments, But Hiley Mazda is the best. We all just want one thing, Stand behind your Car, you will get that, and more here, in front to the side, and they will even ride with you. If you are looking for a car brand, with service that will not only go Ten yards, but all the way to the end zone, "This is it" More

Joeseph Glasenapp and Mazda Team I first learned of Hiley Mazda when I went through the TrueCar referral process. Joeseph was the first salesman out of all of the dealerships to get I first learned of Hiley Mazda when I went through the TrueCar referral process. Joeseph was the first salesman out of all of the dealerships to get in touch with me. I just completed my purchase of a new Mazda CX-5 as a long distance sale and it was a great experience despite my initial wariness of not stepping on the car lot to make the sale. Joeseph was friendly and accessible throughout the process. He was quick to respond if I had any questions or concerns. Additionally, the dealership's finance manager was extremely professional throughout the process and got me a great deal on the financing. Joeseph then delivered the vehicle to me at my office in Tyler at no extra charge. I had a great experience and would readily recommend this dealership to anyone in the market for a new Mazda or VW. -Linda H. More

Ask for Quincey! My search began with email requests for price and availability to all area Mazda dealers. Quincey Martin was the first to reply and his professionali My search began with email requests for price and availability to all area Mazda dealers. Quincey Martin was the first to reply and his professionalism stood out from the others immediately. He answered my questions in a specific and timely manner, never pressing and always respectful of my time and space. Even though I had two Mazda dealers within 15 minutes of where I live, I gladly drove an hour to Hiley. The experience was stressless, getting fair price for both my trade-in and purchase. They even went the extra mile for my business, Quincey drove to Houston to get the exact car I wanted and delivered it to my front door the next day. You just can't beat customer service like this, it's worth the drive no matter far away you live. Ask for Quincey! More

Exceptional customer service I can't remember the last time I've done a survey but my experience with Mazda is always exceptional. The car speaks for itself and I have had mazda f I can't remember the last time I've done a survey but my experience with Mazda is always exceptional. The car speaks for itself and I have had mazda for 4 years now. Wether I go in for service or to shop for a new car ALL the sales associates/Mazda staff are all very friendly and professional! It's nice to know my car and I are in great hands! More

Good deal ! I visited and test drove 5 different dealers and brands. Im the kind of person that likes to compare before buying something. After shopping around i I visited and test drove 5 different dealers and brands. Im the kind of person that likes to compare before buying something. After shopping around i stopped at Hiley Mazda and a salesman Cacey Burton even showed me the Volkswagens from Hiley Volks. He was friendly, knowledgeable and he worked with my budget. I bought the car i wanted and im very happy with the service. I highly recomend Hiley Mazda and Volkswagen. More

Excellent customer service I made a phone call asking for a specific vehicle package for a specific price. They didn't have the car I wanted, but found one quickly and arranged I made a phone call asking for a specific vehicle package for a specific price. They didn't have the car I wanted, but found one quickly and arranged to get it. I was on the road in my new car in a VERY short time. Thanks guys!! More