Hiley Mazda of Arlington - Service Center

I brought my Miata in 3 times for the same problem - my windshield trim was lose. The guys told me they could fix it but each time they had my car there was another excuse of why the trim was not installed correctly. The first time the tech hadn’t even scraped off the glue from the previous work! They were in such a hurry thinking I wouldn’t notice sloppy work. When I complained to corporate there were lies made and corporate backed them. No surprise there. I’ll never take my car there for anything.

Absolutely unfriendly customer service in the service dept. My brand new Mazda is back there a 2nd time for recalibration. I’ve called Kyle 4 times with no response just wanting a simple update - estimate of complete ,what to expect . The service manager did not even return my call . Absolutely ridiculous .

My salesman Greg Powell was very kind and patient. He was not “pushy” at all. No complaints. Finance manager was a little inpatient and “pushy” though. Overall, great customer service.

I am very grateful to Hiley Mazda for assisting me with a broken windshield that occurred the same day the car was driven off the lot! Ben really went above and beyond for me and I am so thankful for his help.

I came here only to get my car serviced because of a recall i received for my 2012 mazda 3 hatchback while in serviced i looked at a few cars and Derrick Ferguson approached me about trading out and getting a new car. We test drove the 2017 mazda 3 and i loved it was about to trade out of my vehicle putting NO MONEY down and even was picked up by Chase bank with a WAYYY better interest rate. I would definitely highly recommend Derrick Ferguson and hiley mazda of arlington. Easy quick process

I brought my vehicle in for service but I had a more serious problem. I was introduced to Mike W.IT was a pleasure working with him,he was very knowledgeable about the vehicle.He answer my questions and concerns that I had.The transactions with Mike,Kevin Valdes and Kathy McKinney was smooth they made it a great experience to purchase a car. Thanks to all of you.

This is the second Mazda I own and the cars are a beauty but it is the customer service I've received from Carlos which always goes beyond my expectations. As I said, the first time I was impressed when he helped me choosing the right car for my needs, and how he always treated my like a long time friend, but this second time I realized that he just keeps improving himself because once again I received an outstanding treatment.

I took my 2007 CX-7 into the service department for what I had hope was for some minor repairs, but when Jeff, from the service department called me back it was going to cost around $4800 dollars to repair my vehicle. Well, being a single parent with a daughter in college I was prepared to air up by bicycle tires. When I arrived to pick up my poor vehicle, Jeff introduced me to Mike Wilkerson, (aka Mustache Mike) in the sales department. And, I must say Mike made sure that I received the vehicle I wanted at the price that I could afford. I highly recommend Hiley Mazda and ask for "Mustache" Mike!!

I had taken my 2011 Mazda6 in for routine maintenance. As I poured coffee Mike Wilkerson approached me. Mike friendly and helpfully suggested I consider a new Mazda6. Mike made sure to meet all my requirements for my new car and I ended up getting exactly what I didn't know I wanted. And I am so glad I did. Red Madza6 #3 for this happy customer. Hiley Mazda has an amazing service waiting area. The service, sales and finance staff is wonderful. Thank you Hiley Mazda of Arlington!

I was waiting to get a repair on the Mazda I had already had for 7 years. Mike struck up a conversation with me and helped me to decide that a new car was in my best interest. I've never dealt with anyone that was so pleasant and polite. I was there alone and Mike made me right at home.