Hiley Mazda of Arlington

Ozzy, the sales person, was very courteous and attentive. I specified what I was looking for, he walked me to what he had without attempting to pursuade me or tempt me into a higher priced vehicle. Everyone I specified what I was looking for, he walked me to what he had without attempting to pursuade me or tempt me into a higher priced vehicle. Everyone was very straight forward, direct and to the point. It was an enjoyable experience, the entire sales staff was very friendly and welcoming. The sales and service departments were very helpful in addressing and correcting minor issues with the vehicle. I would would definately go back when in the market for another car. More

Let me start off by saying that I HATE car shopping. I would rather visit the doctor for a prostate exam or the dentist to have a tooth extracted then step foot on a car lot. I was shocked when I was h would rather visit the doctor for a prostate exam or the dentist to have a tooth extracted then step foot on a car lot. I was shocked when I was handed a sheet of paper that listed out the price of the vehicle and all the dealer's fees that was already signed by the sales manager. I hadn't even test drove the vehicle yet, but I knew what it was going to cost - worst case - to drive it off the lot. Different During the test drive we discovered an issue with the car and I was ready to leave and scratch this car off my list. Upon returning to the lot my salesman wanted to get the issue resolved immediately, but the service area was already closed. How convenient I thought. Since we were from out of town they offered to put us up in a hotel overnight and pay for our meals. What? The next day the issue was resolved to our satisfaction and we purchased the vehicle. Now that was different! The only reason they don't get 5's across the board is that it took them until after 2:00 in the after noon to resolve an issue that I felt could have been resolved by 10:00 in the morning. More

Great experience. Everyone was very helpful. WE had alot of rain come in at the last moment. They were able to go ahead and give me my Mazda, and arranged for a complete detail to be done at a later date. A of rain come in at the last moment. They were able to go ahead and give me my Mazda, and arranged for a complete detail to be done at a later date. Along with a second full tank of gas. The credit dept. wisked me thru fast. I did not have to wait hours. More

The sales process was very low pressure. No one tried to talk me into buying today like at other dealerships. We discussed price and came to a mutual agreement pretty fast. I researched price on Edmunds b talk me into buying today like at other dealerships. We discussed price and came to a mutual agreement pretty fast. I researched price on Edmunds before I went and I knew what I should pay. They agreed to that price and gave me a fair price for my trade in. Seth Washburn was very nice and knowledgeable. I would come back to Hiley Mazda knowing that I would be treated fairly. More

I came to purchase a used car at Hiley Mazda Arlington and walked away with a great used car and a salesperson that I would recommend highly to anyone looking to purchase a used car. Aaron was so super n and walked away with a great used car and a salesperson that I would recommend highly to anyone looking to purchase a used car. Aaron was so super nice!!! He wasn't pushy at all. I get intimidated by car salesmen and always dread the car buying experience. Aaron did not make me feel like I was being pressured as I had been in the past. What an all around nice guy! Very knowledgable and professional. I would highly recommend him if you are wanting to buy a car! Matter of fact my husband was looking for a truck at the same time and I recommended Aaron immediately!!! My husband ended up purchasing a truck from Aaron too! We are both so happy!! Will be coming back in the future! Thank you so much! Erinn Martin, Arlington More

Had purchased a Honda Civic at Vandergriff Honda about 2 weeks before going to Hiley. The experience at Vandergriff was terrible. We were there for over 5 hours and the customer service and overall buying e weeks before going to Hiley. The experience at Vandergriff was terrible. We were there for over 5 hours and the customer service and overall buying experience was an ordeal. Only spent a little over 2 hours at Hiley and the experience was very relaxing. The support from both the salesman, Mark, and the rest of the support staff was great. We purchased a 2010 CR-7 and love it. I highly recommend Hiley for a great experience in purchasing a vehicle. More

I had contacted Mara for internet pricing prior to going in. When I arrived, Mara explained that she was with another customer but instead of making me wait, she asked Seth to help me. Seth was awesome and in. When I arrived, Mara explained that she was with another customer but instead of making me wait, she asked Seth to help me. Seth was awesome and very knowledgeable about the car. He patiently answered all my questions and was never frustrated or put out. He made sure that we were comfortable and brought us ice cold drinks. I purchased a vehicle and decided after the drive home, I wanted a different one. Seth had provided me both his office and cell phone numbers. I contacted Seth at 9am the next morning and even though he was not at work, took the time to listen to what I had to say. By the time I had gotten back to the dealership, he had already contacted the appropriate people and had them waiting on me. Of course, the higher ups tried to talk me into keeping the car, but once I explained I would not be happy, they swapped the cars and I was out of there pretty quickly. I am very happy with my new car (zoom-zoom) and have already recommended them to another family member who is looking to buy a new car. Seth, thanks for tne no pressure, honest and humble service!! Mara was awesome and checked often to see if things were going as they should. The only negative thing I have to say about the experience is there were a couple of comments from higher up involving finance and the swap "you know I pulled strings to get this done" etc. I prefer the humble approach and would like to say thanks for making it happen, not the preening "see I am so good and you owe me" statements. That part was a huge turn off. Let your work speak for itself. Thanks again Seth and Mara for your awesome, speak for itself, work and ethics!! BOOOOOO to the dealership that tried to sell me the same car for $1000 more!! More

Our purchasing experience with Seth Washburn of Hiley Mazda was extremely pleasant. Due to the extreme heat, we requested to review Hiley's inventory on-line when we entered the dealership. Seth provid Mazda was extremely pleasant. Due to the extreme heat, we requested to review Hiley's inventory on-line when we entered the dealership. Seth provided us with a cool beverage while we reviewed the cars on-line, then drove the cars that we selected under a covered area for us to view. This truly made an impact on us as we were able to avoid the sweltering heat. None of the other dealerships across the street provided such services. We were not pressured in any way to select a vehicle. We were provided all of the information regarding the car and given a fair price. We expected this process to be lenghty but to our surprise it wasn't. I am very pleased with the customer service that we received and will highly recommend this dealership and salesperson to my friends. I am also pleased with the services provided by the Service Dept. We are happy to say we are proud owners of two Mazda's. The Matthews Family More

This review is for Hiley Mazda. I would like to say This review is for Hiley Mazda. I would like to say that this purchasing experience is the most pleasnt that I have ever experienced. This was due This review is for Hiley Mazda. I would like to say that this purchasing experience is the most pleasnt that I have ever experienced. This was due to Lauren Colleoni. I found her to be very personable and engageing. She treated me like a friend and not a sales prospect which made a big differnce. She went out of her way to please me and exhited a good deal of patience. She has a lot on the ball and the world could use a lot more of good people and employees like her. I was also impressed by the management and the finance person. Hat's off to Hiley Mazda! More

Very friendly, low pressure environment during the car shopping experience. Sales rep was very knowledgeable about his products, and was able to help us determine the best vehicle for our needs. We had shopping experience. Sales rep was very knowledgeable about his products, and was able to help us determine the best vehicle for our needs. We had also used the service department in the past and were very satisfied with quality and timeliness of the repair work. Hiley Mazda is a well-run dealership with a "no-nonsense", professional approach for both sales and service. I would highly recommend this dealership to anyone looking for a Mazda product. More