Hiley Mazda of Arlington

I had contacted Mara for internet pricing prior to going in. When I arrived, Mara explained that she was with another customer but instead of making me wait, she asked Seth to help me. Seth was awesome and in. When I arrived, Mara explained that she was with another customer but instead of making me wait, she asked Seth to help me. Seth was awesome and very knowledgeable about the car. He patiently answered all my questions and was never frustrated or put out. He made sure that we were comfortable and brought us ice cold drinks. I purchased a vehicle and decided after the drive home, I wanted a different one. Seth had provided me both his office and cell phone numbers. I contacted Seth at 9am the next morning and even though he was not at work, took the time to listen to what I had to say. By the time I had gotten back to the dealership, he had already contacted the appropriate people and had them waiting on me. Of course, the higher ups tried to talk me into keeping the car, but once I explained I would not be happy, they swapped the cars and I was out of there pretty quickly. I am very happy with my new car (zoom-zoom) and have already recommended them to another family member who is looking to buy a new car. Seth, thanks for tne no pressure, honest and humble service!! Mara was awesome and checked often to see if things were going as they should. The only negative thing I have to say about the experience is there were a couple of comments from higher up involving finance and the swap "you know I pulled strings to get this done" etc. I prefer the humble approach and would like to say thanks for making it happen, not the preening "see I am so good and you owe me" statements. That part was a huge turn off. Let your work speak for itself. Thanks again Seth and Mara for your awesome, speak for itself, work and ethics!! BOOOOOO to the dealership that tried to sell me the same car for $1000 more!! More

Our purchasing experience with Seth Washburn of Hiley Mazda was extremely pleasant. Due to the extreme heat, we requested to review Hiley's inventory on-line when we entered the dealership. Seth provid Mazda was extremely pleasant. Due to the extreme heat, we requested to review Hiley's inventory on-line when we entered the dealership. Seth provided us with a cool beverage while we reviewed the cars on-line, then drove the cars that we selected under a covered area for us to view. This truly made an impact on us as we were able to avoid the sweltering heat. None of the other dealerships across the street provided such services. We were not pressured in any way to select a vehicle. We were provided all of the information regarding the car and given a fair price. We expected this process to be lenghty but to our surprise it wasn't. I am very pleased with the customer service that we received and will highly recommend this dealership and salesperson to my friends. I am also pleased with the services provided by the Service Dept. We are happy to say we are proud owners of two Mazda's. The Matthews Family More

This review is for Hiley Mazda. I would like to say This review is for Hiley Mazda. I would like to say that this purchasing experience is the most pleasnt that I have ever experienced. This was due This review is for Hiley Mazda. I would like to say that this purchasing experience is the most pleasnt that I have ever experienced. This was due to Lauren Colleoni. I found her to be very personable and engageing. She treated me like a friend and not a sales prospect which made a big differnce. She went out of her way to please me and exhited a good deal of patience. She has a lot on the ball and the world could use a lot more of good people and employees like her. I was also impressed by the management and the finance person. Hat's off to Hiley Mazda! More

Very friendly, low pressure environment during the car shopping experience. Sales rep was very knowledgeable about his products, and was able to help us determine the best vehicle for our needs. We had shopping experience. Sales rep was very knowledgeable about his products, and was able to help us determine the best vehicle for our needs. We had also used the service department in the past and were very satisfied with quality and timeliness of the repair work. Hiley Mazda is a well-run dealership with a "no-nonsense", professional approach for both sales and service. I would highly recommend this dealership to anyone looking for a Mazda product. More

Mark gave us such a great deal on two new cars that it felt like we were stealing the cars. This is our first Mazda3 but our fifth Tribue. Chantel in service has always been great. Mark treated us like we felt like we were stealing the cars. This is our first Mazda3 but our fifth Tribue. Chantel in service has always been great. Mark treated us like we were his only customer that day. He even delivered the cars to us after locating one in Witchita Falls. Debra Waldrip at Satellite Dental Lab More

I went to this dealership after a horrible experience with El Dorado Mazda in McKinney. I knew exactly which car I wanted, and we settled on a great price over the phone. I came in the next day, test d with El Dorado Mazda in McKinney. I knew exactly which car I wanted, and we settled on a great price over the phone. I came in the next day, test drove the car, and decided to buy it. The sales manager honored our agreed price and I signed all of the paperwork without any hassle. There was a mix up on the wheels but the general manager handled it and everything was taken care of. I will definitely go back here next time I am shopping for a Mazda. More

I recently purchase a 2010 Mazda 3- I previously owned a 2006 Mazda 3 that I had serviced at Hiley- because of the great service I received I decided to purchase my new car from Hiley and the sales departme 2006 Mazda 3 that I had serviced at Hiley- because of the great service I received I decided to purchase my new car from Hiley and the sales department is as exceptional as the service department. Rarely do you find all departments in a new car dealer well versed in customer satisfaction. I was happily surprised to see that the sales process was as smooth and convenient as the service processes I've experienced in the past. Hiley Mazda and the sales/service team have earned a customer for life! I will definitely send my friends and family. Karen Lancaster Hurst Texas More

I just bought a used Mazda 3 from Hiley Mazda in Arlington two days ago. While I love the car, they refused to recondition any part of the vehicle. I bought it because of the low internet price, b Arlington two days ago. While I love the car, they refused to recondition any part of the vehicle. I bought it because of the low internet price, but it is missing an air vent and the trim around the stereo display, and the wheels needed to be balanced. Oh, and the inspection was expired. They still had the sticker price pretty high, but luckily I had seen in online first, priced about $2500 lower. It was well worth the missing vent and trim. But when I went to get the wheels balanced, it turned out that two of the rims were bent, which of course they refused to replace, and they run $600 a piece through Mazda. If you do your research, you can get a good deal here, but check the entire car before buying, and make sure to look at their website before going there!!! More

Bought my RX-8 here and have had in for service several times. Everytime they have loaner car ready in minutes and typically car back within a day. Awesome service department! times. Everytime they have loaner car ready in minutes and typically car back within a day. Awesome service department! More