Hiley Mazda of Hurst - Service Center

Great communication and attitude. Reasonable cost for maintenance. Love the service department and it’s people. Reasonable cost for maintenance. Love the service department and it’s people. More

The service department has always treated me well. I especially want to thank Scott Gerlikovski and Briana Cagle for always taking good care of me. Well done to all! I highly recommend Hiley Mazda I especially want to thank Scott Gerlikovski and Briana Cagle for always taking good care of me. Well done to all! I highly recommend Hiley Mazda of Hurst. More

They are great! the staff is so friendly & incredibly helpful! They make you feel welcome & answered all of my questions. The service was fast & excellent! They even the staff is so friendly & incredibly helpful! They make you feel welcome & answered all of my questions. The service was fast & excellent! They even offered to shuttle me to my appointment while I waited on my car! More

The staff in the service department are so polite, helpful, professional, and extremely attentive to my concerns. Very appreciated. Superb customer service. helpful, professional, and extremely attentive to my concerns. Very appreciated. Superb customer service. More

Every since I been coming to Hiley I always get good customer service and a video that show me what on with my vehicle customer service and a video that show me what on with my vehicle More

I have purchased 3 Mazdas from this dealer. Service department has been very professional and easy to work with. They now do a video of the inspection prior to servicing which I think is great. Service department has been very professional and easy to work with. They now do a video of the inspection prior to servicing which I think is great. More

RATING THE SERVICE DEPARTMENT: MY SON'S CAR WAS RECENTLY TOTALED IN THE SEPT. 2022 DALLAS RAIN STORM DUE TO FLOODING. JAMES HIGDON (SERVICE DIRECTOR) WAS RESPONSIVE AND PROACTIVE IN HAVING HIS TEAM EVALUAT TOTALED IN THE SEPT. 2022 DALLAS RAIN STORM DUE TO FLOODING. JAMES HIGDON (SERVICE DIRECTOR) WAS RESPONSIVE AND PROACTIVE IN HAVING HIS TEAM EVALUATE THE VEHICLE AND CONNECT WITH THE INSURANCE COMPANY RE: ITS STATUS. HE UNDERSTOOD THE FRUSTRATION ON OUR END AND WAS VERY CONSCIENTIOUS ABOUT KEEPING US UPDATED. RESOLUTION WAS QUITE SATISFACTORY. I WOULD RECOMMEND THIS DEALERSHIP BASED ON THE SERVICE EXPERIENCE AND LEADERSHIP OF ITS SERVICE DIRECTOR J. HIGDON. THANK YOU. More

Switched to this dealership 2 yrs ago after getting ripped off for a service by a Mazda dealership to the north of Dallas. Then had a very good experience buying a new CX5 in the summer of 2020. But to ripped off for a service by a Mazda dealership to the north of Dallas. Then had a very good experience buying a new CX5 in the summer of 2020. But today's experience in the service center was very poor. After pushing their 'video' experience of the car service I clicked on their link for the work estimate and selected the options I wanted and electronically agreed the work for ~ $128. To my surprise on checkout they said the actual total was ~$177 ! When challenged they said it was a clerical error and the total was correct. I refused to pay that amount having followed all their 'prompts etc , being quoted a price and agreeing electronically. The front desk person was very argumentative but eventually lowered the price to ~$140. I left this dealership vowing never to return. Two Mazda dealerships in 2 years overcharging for service is 2 too many. This is a big shame as our family owns multiple Mazda vehicles. Now searching for a trustworthy service department. More

My husband took my car in for it’s first oil change to Hiley Mazda of Hurst Service Department. My husband sat in the waiting room for an hour and 40 minutes. Service was completed in 47 minutes. No one c Hiley Mazda of Hurst Service Department. My husband sat in the waiting room for an hour and 40 minutes. Service was completed in 47 minutes. No one came to the waiting room to notify him that the car was ready, although other customers were notified in person. When he walked to the service area to ask why it was taking so long, he was told that “they just now finished”, which was a lie. After calling the service director, I was told that they do not visit the waiting area due to Covid protocols, even though they visited other customers and no masks were worn. I am shocked at the lack of common courtesy and blatant lying during our first (and last) experience at Hiley Mazda of Hurst Service Department. This is very disappointing as we had a great experience buying the car from Clay. More

Don’t know how they are but last time I took my brand new car to show to them that it had problems but they did not have time for me car to show to them that it had problems but they did not have time for me More