Hiley Volkswagen of Arlington

It was the best car buying experience that i have had.Everyone was so nice and professional. The show room and main offices were really nice and clean and they presented my car washed and detailed an had.Everyone was so nice and professional. The show room and main offices were really nice and clean and they presented my car washed and detailed and ready to go. I would recommend to any one to go there. More

I love my two new Volkswagen. Is it Volkswagen, or Volkswagens? Anyway, I had a pleasant experience, and although I have never Left a dealer feeling like I got a good deal,I felt like this is as close Volkswagens? Anyway, I had a pleasant experience, and although I have never Left a dealer feeling like I got a good deal,I felt like this is as close as it gets. Thanks for making me feel good about my purchase. Good job Ken. More

I hate shopping for cars, but this was a wonderful exception to my usual experience. Our salesperson, Ken Erwin, was friendly, low-key, and exceptionally knowledgable. The dealership was recommended b exception to my usual experience. Our salesperson, Ken Erwin, was friendly, low-key, and exceptionally knowledgable. The dealership was recommended by my insurance carrier, USAA, and I can certainly see why. It is a pleasure to work with professionals like those at Hiley Volkswagen of Arlington. Our transaction could not have been better, and we would enthusiastically recommend them to anyone wanting a great car from a first-rate dealership. More

The Hiley VW team (especially Ken Erwin) did a great job helping us navigate through the vehicle purchase process. They showed patience in helping to answer our sometime basic questions. Their knowledge o helping us navigate through the vehicle purchase process. They showed patience in helping to answer our sometime basic questions. Their knowledge of the vehicles and the sales process was immensely helpful. We never felt rushed or pressured. More

I am so happy with my decision to buy a Volkswagen Jetta. Your services was very professional. The dealership was great. My car has reached every single one of my standards. I love my car! Thank you to every Your services was very professional. The dealership was great. My car has reached every single one of my standards. I love my car! Thank you to everyone that has helped me. I hope this is long enough, I hate typing! More

My experience with Hiley VW was really great, really quick, and really painles. I don't think anyone is too fond of sitting for hours at the dealership trying to negotiate a deal when it comes to purcha quick, and really painles. I don't think anyone is too fond of sitting for hours at the dealership trying to negotiate a deal when it comes to purchasing a new car. But in expressing my needs/wants in a car to Ken Erwin at Hiley VW via email prior to meeting in person, the entire process was just a smooth flow. There wasn't any pressure from Ken in making a sale. He answered questions I had and took his time out of his hectic schedule in explaining the new gadgets in my new car as I had upgraded to a new model. I will most definitely refer others to Ken/VW Hiley. Everyone here is nice and helpful in dealing with your purchase and that makes every bit of difference. Many thanks to everyone! More

Dealt with Ken before i even visit the dealer, he understood my time concerns and by the time arrived the dealership, the car was ready no waste of time. Great service, great welcome from ken and eve understood my time concerns and by the time arrived the dealership, the car was ready no waste of time. Great service, great welcome from ken and every single person in the dealership. It was a good experience buying my second VW from them. I highly recommend that dealership and i am pretty sure that all the salesmen will have the same great service. I want to thank the whole team for the their great service . More

WORKING WITH SETH FROM START TO FINISH WAS AMAZING. HE WAS VERY POLITE AND PROFESSIONAL. IF ANYONE IS LOOKING INTO A VW I WOULD TAKE THEM TO HILEY. SETH WAS VERY WELL INFORMED AND HELPED WITH THE PROCESS. WAS VERY POLITE AND PROFESSIONAL. IF ANYONE IS LOOKING INTO A VW I WOULD TAKE THEM TO HILEY. SETH WAS VERY WELL INFORMED AND HELPED WITH THE PROCESS. MY WIFE HAD ALOT OF QUESTIONS AND SETH WAS ABLE TO ANSWER ALL OF THEM. I TOOK MY FRIEND DJ UP TO AUTOBAHN VW FIRST AND THEY TREATED US LIKE WE COULDN'T GET A VW WITH THEM. SO I TOOK HIM TO HILEY AND THEY TREATED HIM WELL. HE WORKED WITH ROCKY THAT DAY. SO I TOOK MY WIFE TO HILEY AND WE ENJOYED OUR EXPERIENCE THERE. More

I had determined via Internet reviews and consumer reports that the Volkswagon Tiguan was my next vehicle. However, I felt like I needed to be thorough and take several competing vehicles out for tes reports that the Volkswagon Tiguan was my next vehicle. However, I felt like I needed to be thorough and take several competing vehicles out for test drives. I decided to test drive a Hyundai Sante Fe v6, Chevy Equinox v6, Toyota Rav4 v6, Kia Sorento v6, and the Tiguan. I had test driven all the vehicles and was really liking the new Sorento until I got to Hiley Volkswagon. I was saving the Tiguan for last not realizing the dealership closed @ 8 pm. At 8:20pm, my brother and I rolled up into the lot and started toward the door and stopped as soon as we realized that the dealership had closed. However, before we could turn around to leave, Mark opened the door and asked what we needed and proceeded to let us in where he introduced us to Ken Erwin. They were very accommodating and Ken jumped up to bring a Tiguan to the front for me to test drive. He thoroughly went through several of the features and realized that I was looking for more features than the current one he brought for us to drive had. He quickly found another vehicle which had most of the features I was looking for so we could get a true test drive. Ken was extremely helpful and quick to accommodate the test drive. Both gentlemen stayed until well past 9:20pm on a Saturday night and provided excellent customer service. I returned that next Monday evening and Ken quickly located a vehicle for me in San Antonio which met my color and feature preferences. Since I was going through the Internet, the pricing was completely what I expected and I didn't have to haggle much at all. I received a fair value for my trade and financing with Jeff was a breeze. Overall, the whole experience couldn't have been easier. The guys at Hiley VW really made me feel welcome to the VW family. Ken has called several times to follow up and make sure I had everything I needed and made sure my questions were answered. I really appreciated the black VW ball cap Ken got for me to help promote the VW brand! Hilly VW in Arlington is the best place to get your next VW! More

On Valentine's Day, I purchased a 2011 Jette SEL. The total experience at Hiley was one of respect and customer service. It was by far the most professional and pleasant car buying experience I have eve total experience at Hiley was one of respect and customer service. It was by far the most professional and pleasant car buying experience I have ever had. As a woman, over the years I have had my keys held hostage at a dealership, been talked down to, and even once berrated because I had supposedly not left enough time to properly purchase a car and I had wasted the salesman's time. I travel quite a bit and because of that communicated with with several different car dealers and manufacturers initally via email. Ken was the only one that took time to answer my questions without pressuring me to come in to the dealership "to see what they could do for me". He supplied me with price quotes on the various models I was considering including a breakdown of the various options for each model. From the moment I walked in the door and met Ken, he took time to listen to me and what I was looking for in a new car. He explained the options on the different models and worked with my screwy schedule to get me a loaner to make sure I was going to like the SE model I picked out. He found the color I wanted and made arrangements to have it brought in. The next morning I called him changing from the SE to the SEL. He cancelled the SE and found the same color for me in the SEL at another dealer and had it ready to pick up the next day. I met with Jeff in financing to take care of the "dreaded" paperwork. Again it was a refreshing experience. Jeff went out of his way to be pleasant, search for an amazing interest rate and then explain the options available on an extended warranty that included a GPS tracking system incase of theft. After I took possession of the car, I got with Jeff on the phone and he talked me through setting up the GPS system on my computer. I can honestly say without reservation, that based on my experience I highly recommend Hiley VW of Arlington. More