Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Customer Care and Service First, when I called to make the appointment the lady that worked with me on the phone to schedule my appointment was rude. I was trying to explain w First, when I called to make the appointment the lady that worked with me on the phone to schedule my appointment was rude. I was trying to explain why I needed to bring my car in, and I even said I was not a mechanic so my service provider could probably explain it better, and she was still short. As I concluded this call I wanted to make sure I would be out the same day so I made sure that the warranty information and parts would be ready to go and handled at this appointment and she confirmed. My appointment was set 11/2/2019 at 10:15 When I arrived today I asked how long it would take so I could advise my transportation. I was advised I would get it back Monday. Monday?! I was told everything would be taken care of today. To make this appointment I had to leave in the middle of my six year old's soccer game and my prearrange transportation drove all the way from Milton, with her 4 month old, just for me to tell her you rescheduled me and she had to drive all the way back. This is so inconsiderate. It doesn't seem like the service department has it together and I am the one who had to disappoint my child, inconvenience my transportation and pay them gas money. Very disappointed Continued disappointment in service, as today I brought my car in AGAIN and it's 2 pm with no update on my car or a return call that I placed at 10:53 More

Very helpful changed my entire view of dealerships. I left satisfied and totally happy about the way I was treated thanks Mike keep up the awesome service left satisfied and totally happy about the way I was treated thanks Mike keep up the awesome service More

Terrrible, will never be back. I will recommend to every single person I meet in Pensacola to never go to this service department.I cannot speak for the rest of the dealership but t I will recommend to every single person I meet in Pensacola to never go to this service department.I cannot speak for the rest of the dealership but the service department is the worst I have ever been to. It took them four days to replace a battery. They had the wrong name and phone number for me despite me leaving my information and messages with them four times. They do not answer their phones, they make excuses, they are unapologetic, and they genuinely do not care about customer service. They kept giving me false times about when it would be completed. I attempted to call the customer service manager and left a message which was never returned. The service department also left battery acid all over my engine and told me to clean it myself. I attempted to speak to the general manager and he never took my call or was not even at the dealership. Nobody would return calls or give me updates on my car for the first two days it was there. Service staff were very unprofessional. I will be writing a strongly worded letter to Chrysler. More

Terrible and very unprofessional All I can say is the experience at the service center at this dealership was absolutely horrible my brand new 2019 dodge ram only had 2000 miles on i All I can say is the experience at the service center at this dealership was absolutely horrible my brand new 2019 dodge ram only had 2000 miles on it and I brought it in but calls the lights when you hook up the boat trailer to it all the tail lights were not coming home I was told the first day by the service center that there was nothing wrong with the truck but that I needed to bring the trailer back with it so they could diagnose the problem then proceeded to bring the truck back the next day with the trailer and was told again that there was nothing wrong with the truck but it was the wiring on my trailer so I drove over to the dealership and my brand new 2019 Chevrolet work truck and hook the trailer to it yet and the lights on the trailer worked at then got one of the 2019 dodge ram’s off of their lot and hooked to the trailer and the lights work and was still told that there was nothing wrong with my truck when the trailer lights didn’t work with it that it was a trailer wiring problem when I asked why it worked with two and not mine I was told by the service manager that I was wasting their time and not to bring my brand new truck back to them anymore that they refused to fix it More

Unhappy!! . I was told my wait time would be about an hour. It was going to be around 3 hrs. I ask for transmission fluid,was told 112.00 plus fluid. At time o . I was told my wait time would be about an hour. It was going to be around 3 hrs. I ask for transmission fluid,was told 112.00 plus fluid. At time of check in for appt 338.00 . I waited days for an appointment,left with nothing. Very disappointed. More

Great Service Always have a great experience at Hill Kelly! I drive from Mobile, AL as their customer service is above and beyond that of the available dealership i Always have a great experience at Hill Kelly! I drive from Mobile, AL as their customer service is above and beyond that of the available dealership in Mobile. Always very informative and I feel comfortable with their suggestions, price and service. More