Hiller Ford - Service Center

I purchased a vehicle from hiller ford two weeks ago and its been in service ever since. A week ago I got a call from service that it was ready upon arrival, I started the vehicle the noise was still there its been in service ever since. A week ago I got a call from service that it was ready upon arrival, I started the vehicle the noise was still there so they apologized. Three days later got a call back that it was ready, it still made the noise. I then spoke to the GM wayne he stated they were gonna take care if it. I went back today and the noise is still there. I spoke to the service manager and he states its normal noise, since when an exhaust leak normal noise. I then stated fine ill take as is but I'm gonna take it to a different shop to get it fix and wayne the GM stated no I'm not putting no more money into the vehicle and stated to give him the title and return the vehicle. How can they do this. Im so upset I don't know what to do. Horrible experience. Horrible service. And to top it off the GM Wayne tells me to erase the bad review I gave then because it makes them, look bad. I couldn't believe He had the nerve to ask me that after they don't want to fix my car. I then contacted the owner jay hiller and told him I was going to take it to another dealer for a second opinion and he refuses because he states his techs did not find nothing wrong so there is nothing wrong I can't believe the unproffesionalism of the entire company. I feel so discriminated, I feel they are not doing nothing because of the color of my skin. This has been the worse experience ever. I would be contacting the BBB tomorrow morning because is completely wrong. More

I have been coming to Hiller-Ford for over 11 years, and have always found the service department to be helpful and friendly. I have been dealing with Don Berka for the past 5 years, and very time I come have always found the service department to be helpful and friendly. I have been dealing with Don Berka for the past 5 years, and very time I come in he greets me by name. I have always had satisfactory experiences at your dealership. More

I really enjoyed the great service I recieved from Don B., he was very friendly and helpful when it came to my truck needing work.I was impressed with the timely manner that the work done to our truck was B., he was very friendly and helpful when it came to my truck needing work.I was impressed with the timely manner that the work done to our truck was completed when promised. This was our first trip to Hiller. Our good friends referred Don, and so we came in to get serviced. More

We were very satisfied with the service on our Honda we We were very satisfied with the service on our Honda we received at the service dept and Don Berka at Hiller Ford. Everyone was very friendly and cou We were very satisfied with the service on our Honda we received at the service dept and Don Berka at Hiller Ford. Everyone was very friendly and courteous while we were there, and he gave us a report on things that was needed to repair the car which we appreciate. More

I took my Ford 500 in for service and was very satisfied with the work that was performed by Don and the service dept and they were very helpful and friendly. My car was fixed right the first time and it d with the work that was performed by Don and the service dept and they were very helpful and friendly. My car was fixed right the first time and it didn't cost anymore than the price they quoted me. More

I wouldn't take my FORD vehicle (purchased at HILLER FORD) for service anyplace else. The quality of work is outstanding. It has been a pleasure working with service advisor Kirk P. He was professional, FORD) for service anyplace else. The quality of work is outstanding. It has been a pleasure working with service advisor Kirk P. He was professional, helpful and knowledgeable. He is a definite asset to your company. Great Job! More

Hiller is a great place to purchase a car get it serviced or any body repair I alaways have a trouble free expirence when I go there. I have a fleet of 40 cars and we have been dealing with Hiller for year or any body repair I alaways have a trouble free expirence when I go there. I have a fleet of 40 cars and we have been dealing with Hiller for years. I would highly recomend them for your next car purchase More

I took my 2008 Ford Escape in to be serviced when I noticed I was leaking fluid from underneath the front of the vehicle. The Service Department was very friendly and thourough. The gentleman explained noticed I was leaking fluid from underneath the front of the vehicle. The Service Department was very friendly and thourough. The gentleman explained what was wrong and what needed to be done to fix my car in terms I could understand. When it was time to be cashed out, Don came and followed up with me and personally thanked me for using Hiller Ford. I'm new to the area, but I'll definitely be recommending and using Hiller Ford in the future! More

The service department at Hiller Ford is the best!! I have purchased my last 2 vehicles from them and I have no complaints. Don in the service department makes sure that my vehicle repairs are taken care have purchased my last 2 vehicles from them and I have no complaints. Don in the service department makes sure that my vehicle repairs are taken care of every time. Keep up the great work guys! More

2001 Ford Focus, not purchased at this dealership, had a busted right spring. Ford's Customer Service program for certain 01 Focus' allows dealerships to replace the springs without charge to the customer busted right spring. Ford's Customer Service program for certain 01 Focus' allows dealerships to replace the springs without charge to the customer (within 10 years, or 100k mi from purchase) My vehicle fell into this. Closest dealership to my house, and "Mr. Nice" from service was very helpful. Said it would take an hour and a half; set up an appt for 7 am the next morning. Dropped the car off, had to deal w/ "Mr. Not So Nice." Was planning on waiting, but "Mr. I Don't Care About Your Car" stated, "I'm not sure how long, but I'll get it done before the end of the day." Mentioned to him a little lag I had in the acceleration (Fuel Pump has a Customer Service program as well) and he said my car wasn't covered, but for $50.00 they could do a "driveability diagnostic." Because the lag was minor, I declined as for $50, I can get new plugs, filters, etc. to fix the lag. They had a gentlemen drive me home. Get a call an hour later from "Mr. Hasn't Ever Looked At A Watch" stating my car is ready to go. I would have stayed at the shop, but oh well, things happen. Arrived later, my car now has a check engine light on and shakes uncontrolably when in drive - stated my issue w/ the General Manager since no Service Manager was there; he said they'd look into it tom. morning. Went in the next morning and immediately, as I asked about it, "Mr. I Know What They Did To Your Car" went on the defensive of, "You said it had problems, and you declined the diagnostic." Same response from their Service Manager. Basically, I dropped the car off where you could drive it, no problem, but now, a check engine light & shaking occurs - and I'm too blame for it. To make a long story short, they would not concede and work on my car for free (or at least apologize for the isssue, or anything like that at all), had to talk him down from $110 diagnostic to $75 IF I bought the parts from them. Ended up being an ignition coil and pig tail connectors (which ALWAYS goes on a vehicle) and all together it was $218. Moral of the story - guys are crooks, and bad ones at that. I explained that I understood what they are doing and their response was, "There's no way we'd ever do that on purpose." I'd highly suggest taking business else well - Braeger Ford on 27th has a MUCH better service dept. I used to buy all my Ford parts from Hiller due to prices - I'll pay 10% more so I don't give money to this dealership & allow them to continue in this manor. Customer service is the least of their worries - obviously, in a declining economy, there's no reason you'd want to keep customer's coming to you. I typically don't step foot into a dealership, but the Ford program made me do it - looking back on it, I should have bought the parts myself and spent the couple hours changing the springs myself - at least I wouldn't have bent myself over a table... More