Hiller Ford - Service Center

This is the best dealership in the Milwaukee area. The owners treat you like family and the service manager goes out of his way to make sure things are done right the first time. Even if things don’t The owners treat you like family and the service manager goes out of his way to make sure things are done right the first time. Even if things don’t go quite as planned it’s always a positive experience. More

They was so nice and professional…. they do great job and finally i don’t have problems with my Raptor they do great job and finally i don’t have problems with my Raptor More

I was very pleased with the mobile service. The technician was on time, left my garage in perfect order, and completed the service required in a timely fashion. I look forward to having this se The technician was on time, left my garage in perfect order, and completed the service required in a timely fashion. I look forward to having this service in the future. More

Hiller Ford Quick Lube is quick and easy and very thorough I think they do a great job thorough I think they do a great job More

Hiller Ford has been our go to dealership for all of our service needs and maintenance. service needs and maintenance. More

Service person was very friendly, and thorough. it was very nice that they call when the vehicle is ready it was very nice that they call when the vehicle is ready More

The service techs immediately responded when I drove into the bay, wrote up the requested work, and within a short time I was on my way. All went well. the bay, wrote up the requested work, and within a short time I was on my way. All went well. More

Excellent service. Fast and friendly and made sure it was done one time. I would never use anyone else to service my vehicle. The last three vehicles my wife and I h Fast and friendly and made sure it was done one time. I would never use anyone else to service my vehicle. The last three vehicles my wife and I have purchased have all been through Hiller. More

I dropped off my F150 on Friday December 1st and received it back on Tuesday December 5th completed back to new. Great job by the body shop folks at Hiller Ford. Mike the manager there deserves a gold star. it back on Tuesday December 5th completed back to new. Great job by the body shop folks at Hiller Ford. Mike the manager there deserves a gold star. More

My father and I have been loyal customers of Hiller Ford for 14 years. We’ve purchased three cars from them two brand new. After today we will no longer step foot in Hiller Ford. I made an appointment two w for 14 years. We’ve purchased three cars from them two brand new. After today we will no longer step foot in Hiller Ford. I made an appointment two weeks in advance to have a possible transmission issue looked at with my vehicle. Last Thursday the 26th I brought my car in on time at 7am. I got a call at 3pm “we have no technicians available today do you want to pick it up or leave it here? we maybe able to look at it tomorrow”. There was no apology for the inconvenience. This was disappointing in the 14 years we’ve been coming to Hiller we’ve never had our vehicles not looked at the same day. The next day I got a call around noon that a tech just started looking at my vehicle. 15 hours after I dropped it off it now was just being looked at. Again no apology for the inconvenience. I got a call around 1:30 that the issue with my car was the shift actuator. I questioned that before agreeing to pay for it. As service counter employees at Griffin Ford, and Hiller Ford told me that my car issue “sounds like a transmission issue”. I was told there’s nothing wrong with the transmission and my car was now driving quote “smoothly”. I came and picked up my keys the car stalled before I even pulled out of the dealership. I went back in and spoke to a manager. I was told someone would call me on Monday and things “would be made right”. I decided to come in on Monday the 30th instead. Collin the front desk person who I had been interacting with told me I had to go for a ride with the lead service tech. Our ride lasted 30 seconds at most. My car stalled the moment it pulled out of the dealership. The lead service tech said to Collin in front of me “it most likely is the transmission make sure it’s covered under warranty”. The next day today I got a call around 2 pm from Collin “the issue wasn’t just the shift actuator it’s the entire shift it’ll be $4500 to replace but we’ll credit $500 for labor for the inconvenience”. I said I did not want to stick that much money into a 11 year old car and asked how much of a refund will I be issued? He put me on hold to speak to the service center manager. The manager told Collin he would give me $267 back. What???? If I give Hiller 4K they’ll credit me $500 but if I give them nothing I get $267 back? That math is not mathing. Collin transferred me to the service center manager who told me that “they weren’t wrong with their original diagnostic that the shift actuator was a part of the problem”. I said it didn’t improve anything replacing it he told me “my tech drove 25 miles in your car with no problems”. I said your lead service tech and I didn’t even make it 60 seconds with out it stalling please ask him if you don’t believe me. I said I shouldn’t have to pay for labor and a diagnostic that wasn’t done correctly. This gentleman who’s the service center manager said to me “well next time we’ll take the entire shift apart piece by piece and charge you $900 for diagnostic”. That is not how you speak to a customer and I will not be spoken to like that. There will be no next time my father and I will take our business elsewhere. More