Hiller Ford - Service Center

I dropped off my F150 on Friday December 1st and received it back on Tuesday December 5th completed back to new. Great job by the body shop folks at Hiller Ford. Mike the manager there deserves a gold star. it back on Tuesday December 5th completed back to new. Great job by the body shop folks at Hiller Ford. Mike the manager there deserves a gold star. More

My father and I have been loyal customers of Hiller Ford for 14 years. We’ve purchased three cars from them two brand new. After today we will no longer step foot in Hiller Ford. I made an appointment two w for 14 years. We’ve purchased three cars from them two brand new. After today we will no longer step foot in Hiller Ford. I made an appointment two weeks in advance to have a possible transmission issue looked at with my vehicle. Last Thursday the 26th I brought my car in on time at 7am. I got a call at 3pm “we have no technicians available today do you want to pick it up or leave it here? we maybe able to look at it tomorrow”. There was no apology for the inconvenience. This was disappointing in the 14 years we’ve been coming to Hiller we’ve never had our vehicles not looked at the same day. The next day I got a call around noon that a tech just started looking at my vehicle. 15 hours after I dropped it off it now was just being looked at. Again no apology for the inconvenience. I got a call around 1:30 that the issue with my car was the shift actuator. I questioned that before agreeing to pay for it. As service counter employees at Griffin Ford, and Hiller Ford told me that my car issue “sounds like a transmission issue”. I was told there’s nothing wrong with the transmission and my car was now driving quote “smoothly”. I came and picked up my keys the car stalled before I even pulled out of the dealership. I went back in and spoke to a manager. I was told someone would call me on Monday and things “would be made right”. I decided to come in on Monday the 30th instead. Collin the front desk person who I had been interacting with told me I had to go for a ride with the lead service tech. Our ride lasted 30 seconds at most. My car stalled the moment it pulled out of the dealership. The lead service tech said to Collin in front of me “it most likely is the transmission make sure it’s covered under warranty”. The next day today I got a call around 2 pm from Collin “the issue wasn’t just the shift actuator it’s the entire shift it’ll be $4500 to replace but we’ll credit $500 for labor for the inconvenience”. I said I did not want to stick that much money into a 11 year old car and asked how much of a refund will I be issued? He put me on hold to speak to the service center manager. The manager told Collin he would give me $267 back. What???? If I give Hiller 4K they’ll credit me $500 but if I give them nothing I get $267 back? That math is not mathing. Collin transferred me to the service center manager who told me that “they weren’t wrong with their original diagnostic that the shift actuator was a part of the problem”. I said it didn’t improve anything replacing it he told me “my tech drove 25 miles in your car with no problems”. I said your lead service tech and I didn’t even make it 60 seconds with out it stalling please ask him if you don’t believe me. I said I shouldn’t have to pay for labor and a diagnostic that wasn’t done correctly. This gentleman who’s the service center manager said to me “well next time we’ll take the entire shift apart piece by piece and charge you $900 for diagnostic”. That is not how you speak to a customer and I will not be spoken to like that. There will be no next time my father and I will take our business elsewhere. More

Have used Hiller Ford since 2008, and have always been satisfied with sales and service. satisfied with sales and service. More

F150 appt this past Wednesday 8. 00am.was told vehicle would be ready. Now Thursady of this week. Could be ready Friday "lack od service peope" Service Department. Mr. BAILEY. 00am.was told vehicle would be ready. Now Thursady of this week. Could be ready Friday "lack od service peope" Service Department. Mr. BAILEY. More

Excellent service. Fast and friendly and made sure it was finished in time for the weekend. Fast and friendly and made sure it was finished in time for the weekend. More

Have been using Hiller Ford for years and unless I move I will be going there for years to come. The staff is great and they have a great selection of cars and trucks. They have a great service center with g will be going there for years to come. The staff is great and they have a great selection of cars and trucks. They have a great service center with great mechanics. More

Great service, great people and very knowledgeable technicians. Will definitely bring my truck back when future service is needed technicians. Will definitely bring my truck back when future service is needed More

Took my car in for a horn issues and Colin B. Helped me answered my questions, Colin was very polite and professional. Helped me answered my questions, Colin was very polite and professional. More

Very nice system first come first service and the sales person are very professional and nice sitting arrangements at the waiting room. Very nice. person are very professional and nice sitting arrangements at the waiting room. Very nice. More

Great service writers in the Fast lane. I enjoy the early morning open on Saturdays. I enjoy the early morning open on Saturdays. More