Hillside Honda

50-50 When I brought the vehicle in for a recall replacement of the passenger airbag, I was told initially that I did not have an appointment as the record When I brought the vehicle in for a recall replacement of the passenger airbag, I was told initially that I did not have an appointment as the record indicated that the appointment was for the week before - the day I actually made the appointment so I knew that was incorrect. The gentleman who greeted me checked with the manager and was able to get me in for service. He went out of his way to do so which I appreciated. Once in, I was treated well and waited for the work to be performed. It took a little over an hour. Not bad at all which is why I rated this experience a 3 out of 5 and why I would recommend it notwithstanding what occurred afterward which I describe below. The problem is with the service department telephone operator(s). It seems that during the morning hours, it is overwhelming the amount of calls that are handled (giving them the benefit of the doubt). After I returned home with my vehicle, I received a call from Genesis after my service who left a voice mail. I attempted for thirty minutes to return her call on Monday. I was placed on hold for a long time (with some very annoying and repetitive on hold music) and then eventually disconnected. This happened twice. I finally used the online web chat system and was able to communicate with Matt and told him what I was trying to accomplish as well as my displeasure. Matt was polite, responsive and I was told that the message would be given to Genesis or someone from service and that I would get a call back. As I write this, I am still waiting for the call back which I am sure is forthcoming. However, it seems that the service center should spend a few extra bucks to hire some additional help in the morning or at least have a system in place where one may leave a phone number for a return call. It shows an understanding and appreciation for the fact that the caller may have other things to do other than wait on hold for an inordinate amount of time. Anything over three minutes without someone coming back on the phone to advise of the status of the call is too much time. I have purchased three Honda vehicles in the last 15 years from this dealership. I like the vehicles. What happened today was unnecessary and avoidable. More

instructive the only thing they forgot to return my license and dindn't like it. it took me 3 days to get it back cause the sale associate was off the only thing they forgot to return my license and dindn't like it. it took me 3 days to get it back cause the sale associate was off More

One Of The Best Dealerships Ever! I would sincerely like to thank Joel,Hugo and the owner of Hillside Honda for making me a happy customer! They were so accommodating and very knowledg I would sincerely like to thank Joel,Hugo and the owner of Hillside Honda for making me a happy customer! They were so accommodating and very knowledgeable in every question I asked. They were also extremely thorough with the information and my concerns as a individual. They explained the pros and cons of every vehicle I liked. They were patient and understanding. They made sure I understood everything before having me proceed to sign the necessary documents. They provided all the necessary information and documentation I needed as well. I felt very secure in my final decision and they made me feel like family! I didn't feel like they were out to get my money like most dealerships do. They respected me and were very patient with me as I took my time to walk around the lot. The customer service I received was very high quality! I will be recommending all my family and friends to check out Hillside Honda! More

Tom was courteous, informative and patient. We did not feel pressured and felt respected by the salesman We were very happy with the transaction because we got a good deal without unpleasant ha We did not feel pressured and felt respected by the salesman We were very happy with the transaction because we got a good deal without unpleasant haggling. , More

Bought my honda accord sport Very good service Friendly staff best prices, Im happy with their service, thanks to Darryl for making more easy for me, I’ll be back again Very good service Friendly staff best prices, Im happy with their service, thanks to Darryl for making more easy for me, I’ll be back again More

Ramone was very helpful, informative and patient. Ramone was patient and took his time with us. He answered any questions we had regarding our purchase. He would be highly recommended by us Ramone was patient and took his time with us. He answered any questions we had regarding our purchase. He would be highly recommended by us More

Courteous personnel Clean and busy place. Most of the office people are friendly and the waiting area is good but with limited number of seats. The only issue is parking Clean and busy place. Most of the office people are friendly and the waiting area is good but with limited number of seats. The only issue is parking in the main service area More

Excellent An excellent service clean , also friendly personal ,and they try to work with you so you can go home with your new car .Michelle Sanchez excellent r An excellent service clean , also friendly personal ,and they try to work with you so you can go home with your new car .Michelle Sanchez excellent representative More

awesome experience Aj was my agent and he was so great and got me with a car i was comfortable with. I literally drove off with the car i lovedddd. Thanks hillside hon Aj was my agent and he was so great and got me with a car i was comfortable with. I literally drove off with the car i lovedddd. Thanks hillside honda. Will definetely recommend this place. More

Everyone was great. . I been dealing with Honda for over 10years now So that says a lot about the people and about the service. It’s always a great experience for me. . I been dealing with Honda for over 10years now So that says a lot about the people and about the service. It’s always a great experience for me. More