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Hillside Toyota - Service Center

3.4

17 Lifetime Service Reviews

139-65 Queens Blvd., Jamaica, New York 11435

16 Reviews of Hillside Toyota - Service Center

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November 15, 2018

"Quick and efficient service call. In and out within an hour"

- AD930

Charles Barratt was informative, efficient, extremely polite and helped me a great deal this visit. I will return shortly to get more work done. Overall rating would be hire if Hillside Toyota offered Loaner cars. When I come to this location, I have to take off from work.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Barratt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 15, 2018

"Good job Akin. Keep it up "

- Good

Keep it up Akin. Excellent job. No delay in attending to customers. Well organized. In time service. Work with respect. Excellent service given. Thanks for the good job Akin

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Akin Dixon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2018

"Was fast and good "

- Roman I

Fast and good service It was a first time me going to that dealership and I left very happy and of course I’ll be going back

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Travis Cobbs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 13, 2018

"Unfair parts replacements "

- Fayo85

James Dussap replaced my OEM Front highlander Rotors for a after Market. Travis Cobbs unnecessary replacement Rear Rotors only him knew why he did that. Akim Dixon tells me why you parked my car in the street when all other Customers had they Car parked inside the showroom service That’s my Complaint about these guys

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Barratt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Travis Cobbs
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Akin Dixon
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
James Dussap
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2018 -

Hillside Toyota responded

Hello, I am sorry you felt this way about your experience here. Due to the high volume of vehicles entering our service department on certain days, we unfortunately cannot fit all cars in the garage. We do try our hardest to accommodate all customers efficiently. Again, I apologize you were not satisfied with your experience here and I am happy to discuss with you further to see how we can resolve the issue. Please feel free to contact me at anytime. Thank you! - Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

November 02, 2018

"Wonderful service!"

- Mustang67

Very professional and detailed. James Dussap was extremely helpful. This was my first time at this dealership and I would highly recommended it to others. I plan to use it in the future.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Dussap
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Hillside Toyota responded

Thank you so much for your review. We are so thrilled you had an amazing experience with our Service Specialist James. We appreciate your recommendation. Best, - Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

October 17, 2018

"Just worse service "

- Mamun

No body receive a phn call for service They lie to me and don’t maintain the serial . They Took 8+ hours for Oil change and said we r preparing ur papers again and again while they parked my car outside of the garage . I discovered my 2018 RAV4 parked by the back st and told them that ‘ you guys r lying to me again again because u didnot do any work for my car but u did the work for others who came 6 hrs later than mine. Then they told me we will do now. It’s kinds mall practice . They don’t even turn on air conditioning at waiting room.... Interesting

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Overall Experience
Recommend Dealer
No
Employees Worked With
Travis Cobbs
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Hillside Toyota responded

Hello Mamun, I am so sorry you feel this way. I'd like to here more feedback to see if there is anything further I can do to help. Please contact me at your earliest convenience. - Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

October 16, 2018

"Recent Service Experience "

- Bigjohn

This was my first visit which was a good experience overall. The service team was cordial and professional. The service was satisfactorily completed, albeit, the wait was too long, a total of about 4 hours. Understandably, the demand for services greatly exceeded the capabilities of the facility. A larger service department with more technicians would smooth the process. Thank you for giving of your best.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Akin Dixon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Hillside Toyota responded

Hi John, Thanks so much for leaving this your review. Your feedback is important to us and will most definitely help us improve our dealership even more. Please do not hesitate if you should need anything else in the future. - Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

October 13, 2018

"Hillside Toyota very poor customer service "

- Fat

The kept my car for 2 days untouched and told me that the warranty has declined my claim at the end. I had to go to the site for them to assign my car to a mechanic after 4 days appointment. Very bad experience, I will never go back there again.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
James Dussap
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : It was DJ or BJ not too sure
Nov 07, 2018 -

Hillside Toyota responded

Hello and thank you for your feedback. I apologize for any miscommunication between you and our Service Department. I'd love a chance to make things right. Please contact me at your earliest convenience. -Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

October 12, 2018

"Gr8 expeditious service"

- GPSABA

Service people were simply gr8, simple explanations, and got my car back within one hour . JAMES DUSSAP Is simply the best professional I have ever enciuntered

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Barratt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
James Dussap
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Hillside Toyota responded

Thanks for your review on Hillside Toyota's Service Department! Please let us know if there is anything else we can assist you with in the future. -Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

October 07, 2018

"James., always was, still is."

- Queenz Native

James & the Service dept team: always courteous & professional. His pleasantness & 1-to-1 few minutes with customers, regardless of team "VERY BUSY" is refreshing & appreciated.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Barratt
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Travis Cobbs
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Akin Dixon
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
James Dussap
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rafael Lagares
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ravi Singh
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Hillside Toyota responded

Thank you so much for your amazing review on Hillside Toyota's Service Team! We strive to always be courteous and professional with our customers and are so happy you received the service you deserve! Please let us know if there is anything else we can assist you with in the future. -Lauren DiNovi, Manager, LaurenD@titanmotorgroup.com

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