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Hilton Head BMW

Bluffton, SC

Overview
Reviews
Vehicles
4.7
391 Reviews
Call Dealership (843) 815-1501

1230 Fording Island Rd

Bluffton, SC

29910

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Showing 391 reviews

October 21, 2023

My advisor Kristen Rismiller was great. Pleasant, efficient, and responsive. Felt wait time was extensive. 2.5 hours to replace a tire. More

by lzh1001
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kristen Rismiller
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Oct 24, 2023 -

Hilton Head BMW responded

It's great to hear that your advisor Kristen was pleasant, efficient, and responsive. However, it does seem like the wait time for a tire replacement was longer than expected. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 21, 2023

Always prompt and courteous dealership is clean and well organized courtesy cars are very clean and fueled More

by bezilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Oct 24, 2023 -

Hilton Head BMW responded

It's wonderful to hear that Hilton Head BMW is always prompt and courteous, maintains a clean and well-organized facility, and provides clean and fueled courtesy cars. These qualities contribute to a positive and comfortable customer experience. We appreciate your business. We look forward to assisting you in the future.

Helpful
October 17, 2023

Great overall experience. Roger was amazing and walked me through each step of process. He even stayed after the dealership closed to help set up my vehicle. More

by Laquishaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Brooks
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Oct 18, 2023 -

Hilton Head BMW responded

We are delighted to hear that you had a great overall experience and that Roger was amazing in guiding you through each step of the process. His dedication, including staying after closing, is truly commendable. We'll make sure to pass along your kind words to Roger. Your satisfaction is our priority, and we look forward to serving you again!

Helpful
October 12, 2023

Good service, friendly staff… good communication… Waiting area had coffee, tea and pastries… a very good experience! More

by Cathi Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
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Oct 13, 2023 -

Hilton Head BMW responded

We are delighted to hear that you had a good experience with good service, friendly staff, effective communication, and a well-stocked waiting area. A welcoming environment like that can truly enhance your service visit. Thanks for sharing your thoughts!

Helpful
October 10, 2023

Customer service and satisfaction is a core belief at this dealership. I appreciate very much. More

by gwpace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad W
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Oct 12, 2023 -

Hilton Head BMW responded

Thank you for your kind words. We're thrilled to hear that you value our commitment to customer service and satisfaction. We consider it a top priority to ensure that our customers have a positive and seamless experience. We're here to make sure you have a great experience with us. Thank you for choosing us, and we look forward to serving you in the future.

Helpful
October 09, 2023

Very helpful sales staff. Fair pricing. They had the car that we were looking for. More

by diveprofessional
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will
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Oct 11, 2023 -

Hilton Head BMW responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

Helpful
October 09, 2023

I appreciate the highest level of professionalism dealing with the salesman at the dealership, special shout out to Sean Buckland:-) More

by MR HAZ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Buckland
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Oct 11, 2023 -

Hilton Head BMW responded

It's great to hear that you appreciated the highest level of professionalism when dealing with the salesman at Hilton Head BMW, and a special shout-out to Sean. Professionalism and excellent service from salespeople can make the car-buying experience much more enjoyable. Enjoy your vehicle, and thank you for your appreciation!

Helpful
October 05, 2023

Friendly timely organized and very prompt. Finished oil change in half the time they estimated More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Oct 06, 2023 -

Hilton Head BMW responded

We are thrilled to hear that you had a friendly and timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 03, 2023

Committed to the customer experience. Very through in the buying process. Great sales person. Done More

by Rporter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
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Oct 04, 2023 -

Hilton Head BMW responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 03, 2023

Two-time customer and will be back for more! Thanks to Brian Shirley for a smooth and professional car-ordering experience. I encourage you to go to this dealership, even if it’s a further drive More

by Amanda H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Shirley
Report | Print
Oct 05, 2023 -

Hilton Head BMW responded

It's great to hear that you had a smooth and professional car-ordering experience with Brian, and it's fantastic to know that you're a two-time customer who plans to return for more. Thank you for sharing your positive feedback and for recommending others to consider our dealership for their automotive needs. Enjoy your new car, and here's to many more great experiences in the future!

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