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Hilton Head BMW

Bluffton, SC

Overview
Reviews
Vehicles
4.7
388 Reviews
Call Dealership (843) 815-1501

1230 Fording Island Rd

Bluffton, SC

29910

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Showing 388 reviews

November 04, 2023

Exceptional customer service and support. Kristen is always looking for ways to help and secure customer relations! More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin
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Nov 07, 2023 -

Hilton Head BMW responded

It's fantastic to hear that you had an exceptional experience and that Kristen provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 02, 2023

Pleasant experience each and every time I visit this dealership. My client advisor Isaaca was a joy to work with. She made the whole “car purchase” a breeze. More

by etremblay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaaca Dobson
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Nov 04, 2023 -

Hilton Head BMW responded

It's great to hear that you've had a consistently pleasant experience at Hilton Head BMW. Having a helpful and friendly client advisor like Isaaca can indeed make the car-buying process a breeze. Customer satisfaction is essential, and it's wonderful that the dealership and Isaaca have been able to provide you with such a positive experience. Enjoy your BMW and safe travels!

Helpful
November 01, 2023

Helpful services with reasonable prices Convenient location for Hilton Head Island Friendly knowledgeable staff Clean comfortable waiting room More

by Art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
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Nov 03, 2023 -

Hilton Head BMW responded

It's wonderful to hear that you had a positive experience with Hilton Head BMW. Helpful services, reasonable prices, a convenient location, friendly and knowledgeable staff, and a clean, comfortable waiting room are all important aspects of a great customer experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Helpful
October 31, 2023

The salesman, as well as all of the staff were unbelievably helpful and made the entire experience very pleasant More

by cohen.alfred
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Enrique Duran
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Nov 01, 2023 -

Hilton Head BMW responded

Unbelievably helpful staff, including the salesman, and a pleasant experience overall are what many customers look for when buying a car. It's great to hear that you had such a positive experience. Enjoy your new vehicle!

Helpful
October 30, 2023

The sales person, Mr. Bryan Shirley was very professional! He answered any question I had about the new BMW x5. The sales manager Joel Borrow was awesome! More

by kukynm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Shirley
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Nov 02, 2023 -

Hilton Head BMW responded

It's great to hear that Bryan was very professional and took the time to answer your questions about the new BMW X5. Additionally, the positive mention of the sales manager, Joel, is notable. A professional and informative sales team can greatly enhance the car-buying experience. Your positive feedback is much appreciated! Enjoy your new BMW X5!

Helpful
October 25, 2023

Full explanation of car and no responsive to my questions. No gimmicks in total price of car. More

by Jfuller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E. Duran
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Nov 01, 2023 -

Hilton Head BMW responded

It's excellent to hear that you received a full explanation of the car and that Hilton Head BMW was responsive to your questions. Transparency in pricing and no gimmicks are important factors that contribute to a positive buying experience. Your feedback is appreciated!

Helpful
October 23, 2023

We have been leading BMWs fir the lady 9 years. We’ve decided to now purchase a BMW. The process from start to finish was wonderful thank you to our sales associate, Isaaca Dobson. She was friendly More

by gregglisa64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaaca Dobson
Report | Print
Oct 25, 2023 -

Hilton Head BMW responded

It's fantastic to hear that your experience of purchasing a BMW, especially with the assistance of your sales associate Isaaca, was wonderful. Her friendly and knowledgeable guidance throughout the process is highly valued. Your recommendation to see her for the next BMW purchase is much appreciated. Your positive experience is greatly appreciated!

Helpful
October 21, 2023

Always prompt and courteous dealership is clean and well organized courtesy cars are very clean and fueled More

by bezilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Oct 24, 2023 -

Hilton Head BMW responded

It's wonderful to hear that Hilton Head BMW is always prompt and courteous, maintains a clean and well-organized facility, and provides clean and fueled courtesy cars. These qualities contribute to a positive and comfortable customer experience. We appreciate your business. We look forward to assisting you in the future.

Helpful
October 21, 2023

My advisor Kristen Rismiller was great. Pleasant, efficient, and responsive. Felt wait time was extensive. 2.5 hours to replace a tire. More

by lzh1001
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kristen Rismiller
Report | Print
Oct 24, 2023 -

Hilton Head BMW responded

It's great to hear that your advisor Kristen was pleasant, efficient, and responsive. However, it does seem like the wait time for a tire replacement was longer than expected. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 17, 2023

Great overall experience. Roger was amazing and walked me through each step of process. He even stayed after the dealership closed to help set up my vehicle. More

by Laquishaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Brooks
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Oct 18, 2023 -

Hilton Head BMW responded

We are delighted to hear that you had a great overall experience and that Roger was amazing in guiding you through each step of the process. His dedication, including staying after closing, is truly commendable. We'll make sure to pass along your kind words to Roger. Your satisfaction is our priority, and we look forward to serving you again!

Helpful
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