Please note that the survey required yes or no answer regarding recommending this dealership. Interpret the "no" as "neither yes nor no".
First I want to compliment the people at the dealership. My salesman was very nice and a pleasure to work with. Most of the dealership employees are very pleasant and polite. Sadly, I've already had multiple visits to the Service dept; the staff there are pleasant and enjoyable to work with.
Most people will agree that it's no fun to buy a car because of the bells and whistles and smoke and mirrors thrown into the mix. During the purchase process I experienced typical push to buy extras (packages of extras, warranties, financing, etc) from both salesman and from business manager who closes the sale. (Sales used a "protection package"* I didn't want as a bargaining chip.) Annoying.
Dealership gave me a TERRIBLY UNFAIR price for my trade-in; reasons given did not justify the price.
My HRV is a lemon. I am a loyal Honda customer, having driven 3 other Honda products before this one. Based on my experience in the 7 weeks since purchase, I could just as well be driving a Chevy.
It came with a defective windshield, which I discovered the day I drove it home. Dealership was fair about it; I could have gotten a different car off the lot or they would replace the windshield and give me $150 credit in the service department. I chose to keep the car and dealer fixed it promptly. (Wonder if that credit will be there when the time comes to use it.)
Car developed another problem within a week: On a random basis, all warning lights illuminate at once and Park brake light flashes when driving although brake is not engaged. Service dept had the car for two days; I was wary of the explanation I was given for the problem. One week later the problem occurred again. I question how good the trouble-shooting was; and if it was good I question the quality of my HRV.
*Dealership is 30 minutes away from my house, making it very inconvenient to take in the car (and to take advantage of the "package" mentioned earlier).