Hilton Head Lexus

CUSTOMER SERVICE BEGINS AT THE SWITCHBOARD! From the moment Jacquiese answers your call, you can feel the genuine warmth emaniting from this dealership. She is friendly, patient, and makes you From the moment Jacquiese answers your call, you can feel the genuine warmth emaniting from this dealership. She is friendly, patient, and makes you feel as if you are her most important customer of the day. This attitude continues right over into the service department. This company does what they say they will do, when they say they will do it and the services are always top shelf. Mark Groesbeck Hilton Head Island, SC More

Bought a "Limo" for 80% off! After purchasing one new Lexus back in the 90's, I came to the conclusion that these cars go 250,000 miles with just routine maintenance. So, since t After purchasing one new Lexus back in the 90's, I came to the conclusion that these cars go 250,000 miles with just routine maintenance. So, since then, I have been totally comfortable buying them pre-owned. This 2008 LS460 is gorgeous and still has 150,000-200,000 of life in it. It's our 9th. Walter Hoover helped us with the purchase. He fits into the Lexus model very well, as he is informative and devoid of the pressure that I have experienced at other dealerships. If you want a great purchase experience without being "pounced upon", give Walter a call. ( Speaking of pouncing, I must confess, we shared "cat" photos.) More

GPS problem with management, not with service They sold me a warranted rx350 with a defective GPS and would not correct the situation. In addition the database was five years out of date. I paid e They sold me a warranted rx350 with a defective GPS and would not correct the situation. In addition the database was five years out of date. I paid extra for navigation which is not dependable and must use my phone. More

Great services and staff Have had several service appointments over the years and have been very satisfied with the results. Justin and his staff are top notch and the service Have had several service appointments over the years and have been very satisfied with the results. Justin and his staff are top notch and the service techs are knowledgeable. Great place to service your lexus. And enjoy a beverage or snack while you wait. Highly recommend. More

Easy, satisfying and pleasant Came in w hubby to have his car washed, roamed around the lot out of curiosity, found a great used car w low mileage and Jim made it happen. Thanx!! Came in w hubby to have his car washed, roamed around the lot out of curiosity, found a great used car w low mileage and Jim made it happen. Thanx!! More

90,000 Service The service experience itself was great. Service advisor took care of us immediately upon arrival. Great loaner car. Waiting room is very pleasant, The service experience itself was great. Service advisor took care of us immediately upon arrival. Great loaner car. Waiting room is very pleasant, drinks, snacks, beautiful salt water tank. My only complaint was when I called to make the appointment I was routed to a voice mailbox for Chatham motor sales. Hung up and called back and said what was that? Explained they had outsourced service center appointments. Said I wanted to talk to a person not Chatham motor sales voice mail. I was connected to a real person who helped me. Fix branding and give me an option to wait vs leave a message. More

Great support! Justin is always so professional. Awesome dea Efficient, professional and very courteous. Staff super and truly care about customer. Service Department first rate. Justin is great. Young man in ch Efficient, professional and very courteous. Staff super and truly care about customer. Service Department first rate. Justin is great. Young man in charge of car wash was awesome as was receptionist. More