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Hilton Head Lexus
Hardeeville, SC
220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 220 reviews
September 21, 2018
Bought a "Limo" for 80% off! After purchasing one new Lexus back in the 90's, I came to the conclusion that these cars go 250,000 miles with just routine maintenance. So, since t After purchasing one new Lexus back in the 90's, I came to the conclusion that these cars go 250,000 miles with just routine maintenance. So, since then, I have been totally comfortable buying them pre-owned. This 2008 LS460 is gorgeous and still has 150,000-200,000 of life in it. It's our 9th. Walter Hoover helped us with the purchase. He fits into the Lexus model very well, as he is informative and devoid of the pressure that I have experienced at other dealerships. If you want a great purchase experience without being "pounced upon", give Walter a call. ( Speaking of pouncing, I must confess, we shared "cat" photos.) More
by Servant to my cat
Employees Worked With
Walter Hoover
Helpful September 13, 2018
GPS problem with management, not with service They sold me a warranted rx350 with a defective GPS and would not correct the situation. In addition the database was five years out of date. I paid e They sold me a warranted rx350 with a defective GPS and would not correct the situation. In addition the database was five years out of date. I paid extra for navigation which is not dependable and must use my phone. More
by Lee
Employees Worked With
Justin Fowler, Richard Nimphie
September 07, 2018
Great services and staff Have had several service appointments over the years and have been very satisfied with the results. Justin and his staff are top notch and the service Have had several service appointments over the years and have been very satisfied with the results. Justin and his staff are top notch and the service techs are knowledgeable. Great place to service your lexus. And enjoy a beverage or snack while you wait. Highly recommend. More
by PaulH
Employees Worked With
justin fowler
September 05, 2018
Easy, satisfying and pleasant Came in w hubby to have his car washed, roamed around the lot out of curiosity, found a great used car w low mileage and Jim made it happen. Thanx!! Came in w hubby to have his car washed, roamed around the lot out of curiosity, found a great used car w low mileage and Jim made it happen. Thanx!! More
by Lexus newbie
Employees Worked With
Jim S, salesman and FINANCE guy (mike?)
September 01, 2018
90,000 Service The service experience itself was great. Service advisor took care of us immediately upon arrival. Great loaner car. Waiting room is very pleasant, The service experience itself was great. Service advisor took care of us immediately upon arrival. Great loaner car. Waiting room is very pleasant, drinks, snacks, beautiful salt water tank. My only complaint was when I called to make the appointment I was routed to a voice mailbox for Chatham motor sales. Hung up and called back and said what was that? Explained they had outsourced service center appointments. Said I wanted to talk to a person not Chatham motor sales voice mail. I was connected to a real person who helped me. Fix branding and give me an option to wait vs leave a message. More
by Ken
Employees Worked With
Max
August 31, 2018
Great support! Justin is always so professional. Awesome dea Efficient, professional and very courteous. Staff super and truly care about customer. Service Department first rate. Justin is great. Young man in ch Efficient, professional and very courteous. Staff super and truly care about customer. Service Department first rate. Justin is great. Young man in charge of car wash was awesome as was receptionist. More
by Matt
Employees Worked With
Justin; receptionist, and car wash manager.
August 23, 2018
Best car dealership experience ever! I always look forward to bringing my ES-350 into Hilton Head Lexus for servicing. The staff, specifically, my advisor, Jeff Lewis, was awaiting my arr I always look forward to bringing my ES-350 into Hilton Head Lexus for servicing. The staff, specifically, my advisor, Jeff Lewis, was awaiting my arrival with a thorough understanding of why my vehicle was there, and what it required. He kept me informed on the progress of the service, and any problems that were encountered. The customer waiting lounge is unlike any I have ever visited, with an attended coffee bar completely stocked with a variety of coffees and snacks; cushioned and comfortable chairs in several rooms with large flat-screen TV’s; a business center with computers and internet access; and best of all, three messaging lounge chairs located in a separate “quiet” room! The waiting area is so comfortable, one almost doesn’t care how long the service takes! My vehicle was returned to me, washed and cleaned, and professionally serviced. Hilton Head Lexus always exceeds my expectations. They are, first and foremost, professional and courteous. And they have the utmost respect for their customers, and the customer’s time and comfort. I wouldn’t take my Lexus anywhere else! More
by Kpg1973
Employees Worked With
Jeff Lewis, Stephone Brown
August 22, 2018
80000 mile service A painless service ... efficient drop off ... friendly attention to my concerns. The service was completed in a timely fashion ... all good I am satis A painless service ... efficient drop off ... friendly attention to my concerns. The service was completed in a timely fashion ... all good I am satisfied thank you More
by Don’t send me junk
Employees Worked With
Max Joseph
August 20, 2018
Amazingly fast and efficient Was on the road traveling and they were able to not only accommodate me with an appointment but was also able to get me the loaner I needed in order t Was on the road traveling and they were able to not only accommodate me with an appointment but was also able to get me the loaner I needed in order to accomplish my local tasks I had planned. Will definitely use them again if ever back in the Hilton Head area. Thank you! -Happy Customer Cliff J. P.S. Your in a military town you should offer a discount for all products just not the front of your sheet of paper that only contains milestone services. That was my only gripe. More
by Cjohn133
Employees Worked With
Max
August 20, 2018
Continued maintenance on 2007 Lexus Justin is an excellent service rep. He continued contacting me through the service process as the service workers found problems and need for repair Justin is an excellent service rep. He continued contacting me through the service process as the service workers found problems and need for repairs. He explained and discussed the repairs and costs. I also received a loaner with no delay on this unscheduled visit. More
by Sandy44
Employees Worked With
Justin Fowler
