Hines Park Ford

Review for Hines Park Ford – New Hudson, MI I brought my 2024 F-150 PowerStroke Hybrid (13,000 miles) to Hines Park Ford in New Hudson, Michigan for a “Service Engine Soon” light. After keeping the truck my 2024 F-150 PowerStroke Hybrid (13,000 miles) to Hines Park Ford in New Hudson, Michigan for a “Service Engine Soon” light. After keeping the truck for a full day, they reprogrammed the computer and told me the issue was resolved. It wasn’t. When I returned, the warning light remained—and a new issue had developed: a loud Auto Start/Stop noise I had never experienced before. They kept the truck for another two days, replaced a couple parts, and again said everything was resolved. But after just six hours of driving, the service light returned and the noise persisted. On the third visit, they claimed to have made a few adjustments and said the truck was good to go. However, the Auto Start/Stop noise came back after only a few hours, and it was clear they had only resolved the service light. I brought the truck in a fourth time, now solely focused on the Start/Stop issue. After keeping it for four days, they told me this noise was “typical” for the vehicle—even though it never occurred in the first 13,000 miles and only started after their initial service. I’ve been extremely patient and invested six to seven hours of my business billing time trying to give Hines Park Ford every opportunity to resolve what they created. I even had to return to drive with the service manager and demonstrate the issue. After another day and a half, I called to stress urgency and was again told it was “normal.” If this sound is truly typical, why does it occur only periodically and not consistently? And why did it take four visits? After four visits, poor communication, and no real resolution, I was told there was nothing more they could do. I left with a degraded experience and a truck that no longer performs as it did before my Hines Park service. I chose Hines Park Ford based on their reputation. Unfortunately, this experience fell far well short. If you're considering service here, document everything, ask questions, and be prepared to advocate for yourself. More

My partner referred me to this dealership when the dealer I had used the past couple of times had been giving me the run around. I worked with Paul, who made the entire process extremely simple and pain free I had used the past couple of times had been giving me the run around. I worked with Paul, who made the entire process extremely simple and pain free. He was upfront about everything, did everything I asked, and took care of everything ahead of time, so I had to spend a minimum of my time in the dealership - ideal because no one wants to take PTO to buy a car. Would definitely send my friends to Paul. More

Kevin Huff was extremely helpful, honest, and extremely knowledgeable in purchasing my new car. I would recommend Kevin to family and friends for future purchases. knowledgeable in purchasing my new car. I would recommend Kevin to family and friends for future purchases. More

Great salesman Rick Hawk, He went above and beyond to make sure I was pleased with my new Bronco Sport purchase! Will always go back to Hines Park Ford for all future purchases! make sure I was pleased with my new Bronco Sport purchase! Will always go back to Hines Park Ford for all future purchases! More

An excellent sales team with an outstanding customer service makes this a true 5-star dealership. Highly recommend to all my friends and family. service makes this a true 5-star dealership. Highly recommend to all my friends and family. More

Great sales person, Rick Hawk A joy to work with. Love my 2024 white escape. Love my 2024 white escape. More

After having visited several car dealership, I was impressed by the number of cars displayed in the Hines Park showroom. I did not see this at any other dealership. My son and I were greeted by sever impressed by the number of cars displayed in the Hines Park showroom. I did not see this at any other dealership. My son and I were greeted by several people upon entering the dealership. Again, this was not what we had previously experienced. Our salesman, Constantine, made spending money fun, great personality. I really felt like he was working for me and not the dealership even though I knew better. I’m extremely happy with the car that I purchased. Now I just wish I can figure out the navigation system. More

Had a great experience working with Shawn, our salesman. He found and acquired the car we wanted. Was a pleasure doing business with him. He found and acquired the car we wanted. Was a pleasure doing business with him. More

I’ve been going to Hines Park because of Rick Hawk & will continue to go will continue to go More

I am a new customer to Hines Park Ford. I expressed my disappointment with the new owners of Tom Holzer Ford (where I’ve purchased over 20 vehicles) and was hoping to find a new dealer. I w I expressed my disappointment with the new owners of Tom Holzer Ford (where I’ve purchased over 20 vehicles) and was hoping to find a new dealer. I was sent home with my new Edge (it was a courtesy car with 500 miles). The car was not clean and had less gas than my trade-in, which were minor irritants, but I was sent home with a different vehicles set of keys as my spare set. That’s simply sloppy work and made my first impression negative. We were also told to call back if we didn’t receive paperwork in the mail to set up payments. We haven’t, we have left a message (last week), but still no response. My negative first impression has been confirmed. More