Hodges Mazda

We were happy with the service we received when purchasing a new car. Elizabeth was clear about the pricing and we were happy with what we were offered. It was a good buying experience with no prob purchasing a new car. Elizabeth was clear about the pricing and we were happy with what we were offered. It was a good buying experience with no problems. I would visit this dealership again when purchasing a new car. More

This process could not have been smoother. Contacted Duval Mazda on a Tuesday requesting info, was provided with an offer we *really* could not refuse on Wednesday morning on a 2011 Mazdaspeed3, went in Duval Mazda on a Tuesday requesting info, was provided with an offer we *really* could not refuse on Wednesday morning on a 2011 Mazdaspeed3, went in Wednesday evening to test drive, and decided to purchase. Darwin contacted us initially, set us up with Dave, and Dave took care of the test drive and all our paperwork. We were in the door, and back out with our new car about 2 hours total. Everyone was friendly, no pressure (even the F&I guy), and seemed genuinely happy to have us as customers. I mentioned Kevin, because he takes care of me every time I bring my Mazda6 in for service. I could not ask for a better service adviser and am confident when we need to bring in the MS3, it will be well-taken-care-of. I am looking forward to the day when I can replace my 6 and will definitely go to Duval Mazda as my first choice to do so. Thank you to all who made this an HONESTLY great and enjoyable process. More

I was impressed that sales staff contacted me immediately when I arrived, ascertained my needs and resources, and located a vehicle which met me needs. Everyone was friendly and very professional. In parti when I arrived, ascertained my needs and resources, and located a vehicle which met me needs. Everyone was friendly and very professional. In particular, what distinquished this dealership above others was their consideration of my trade in vehicle and an aggressive search for the best financing. More

I experienced many problems with this dealership under the old management and had completely sworn off Duval Mazda for good. Since the new management team has taken over there has been a 110% improvement the old management and had completely sworn off Duval Mazda for good. Since the new management team has taken over there has been a 110% improvement in customer service and overall experience. I visited the dealership that day for an oil change and left with a brand new car. Claussen, Ranae Bratcher, and David Baker treated me like I was the most important customer and did everything they could to make up for every bad experience I had in the past. They were very honest and thorough and I am very pleased with how everything was handled. I highly recommend doing business with them! More

Victor was fabulous and very friendly. He helped me find the right vehicle and never complained even though I was very picky. He was even willing to add aftermarket adjustments to the vehicle. Next time I the right vehicle and never complained even though I was very picky. He was even willing to add aftermarket adjustments to the vehicle. Next time I am looking for a new vehicle, I will look no further then Victor at Duval Mazda. More

Great customer service!!! Great experience!! Chuck and Donna were especially kind, knowledgable and strived to meet our needs and price! Entire staff was friendly and welcoming. Always eager to serve our Donna were especially kind, knowledgable and strived to meet our needs and price! Entire staff was friendly and welcoming. Always eager to serve our every needs from offering coffee or tea to showing us around the dealership, ie. introduction to parts and service department. Jesse worked very hard to get us the best financial deal. More

I came to this dealership looking for a cash car. Though they did not have what I was looking for, the customer service was real and very pleasing. Immdiately after walking into the front doors, you can te they did not have what I was looking for, the customer service was real and very pleasing. Immdiately after walking into the front doors, you can tell that the environment/aura was relaxed, laid back and honest. When I am ready to trade my 2010 vehicle in, I will surely be coming back to this dealership even if it's not a Mazda! More

A pleasant car buying experience. Mazda's reputation made it a confident decision and using the internet prior to visit makes the purchase a much easier process. Your location in relation to my home and made it a confident decision and using the internet prior to visit makes the purchase a much easier process. Your location in relation to my home and work also factored in on our decision. A loaner vehicle, when bringing my car in for service, would be the icing on the cake. A shuttle to work/home is nice, but the return trip to pick the vehicle is still a sore spot. Jerry Parrillo More

We came into the dealership not expected to make a purchase. We were immediately greeted and shown around for a vehicle that met our needs. After a extended test drive, we knew we liked the vehicle. purchase. We were immediately greeted and shown around for a vehicle that met our needs. After a extended test drive, we knew we liked the vehicle. After some numbers were crunched, we were able to meet our budget. As long as the promises regarding our front bumper repair are fulfilled, we are very satisfied. More

First, in reading these reviews it has surprised me to see how the quality has markedly improved within the past year. Obviously, someone who cares is now in charge and I hope it continues. Now, as for see how the quality has markedly improved within the past year. Obviously, someone who cares is now in charge and I hope it continues. Now, as for my experience. I've never been to a dealership to buy, much less to get service. I always went to a chain repair shop. But when my check engine light came on I decided to see the pros. I scheduled an appointment for service online and asked a few questions. Within hours I got a reply with answers (and price quotes) for everything from Kevin. When I showed up, I was on guard for upsells and unnecessary suggestions. What I got was far from that: They diagnosed my light, found the problem (much cheaper than I feared), and here's the kicker...the work was scheduled to take longer than the service dept was open. Instead of telling me I was outta luck, Kevin arranged to have the mechanic finish the work (Saturday evening) and due to an issue with the parts department being closed, he took my payment information by phone. I was able to pick up the car at 7pm on Saturday and the charge was done Monday morning, only after Kevin called and confirmed the work was okay with me. WOW! No extras, no pressure, and everything was to accommodate ME, not the dealership. They even WASHED MY CAR for free (which makes me laugh, as I'm a bit embarrassed to have brought it in so dirty!) Well, a week later, the light came back. Kevin had me come back in and they spent an hour more on it. Nothing was found and the light was reset again. All of this was free of charge to me and again, a totally friendly experience. I now have (or will have) all my work done here, as long as Kevin's running the show. A month later, I decided to have my brakes done due to squealing. Again, they checked everything out and suggested the least-expensive option instead of insisting I needed the whole thing done. Unfortunately, this time it was a little worse - I was told an hour and a half and it ended up being 4 hours (I was waiting at the dealership the entire time). I understand, it was Saturday and they were busy. Kevin gave me status updates which helped, as I admit I was getting testy as each hour ticked by. Still, it was a better experience than anything I'd ever had at the Chain Store Which Shall Remain Unnamed. I rated them a 4 on price because, well, dealerships will ALWAYS be pricier than chains but because I wasn't gouged and because Kevin accepted the coupons from the dealer's website it wasn't toooo painful. As a side note, while I was waiting for the brake job (yep, all 4 hours), I spent a while looking at the new Mazda3's in the showroom. I was prepared for the sharks, I mean salesmen, to pounce. Instead, one friendly lady asked if I needed help and I explained I was waiting on my car to be serviced. However, the overall vibe was relaxed and I got a good feeling being there. When I am ready to buy my next car, hopefully in a few months, I plan to go to Duval Mazda FIRST. Thanks to these reviews, I now know who to deal with =) More