Hodges Mazda

Sharon and Mr. Clausen were great as well as Ranae'! Three changes I might suggest. 1. The price that was finalized prior to the 'paper signing'. When doing the paper work, something was slightly Three changes I might suggest. 1. The price that was finalized prior to the 'paper signing'. When doing the paper work, something was slightly different than the agreed price. Althouh Mr. Clausen approved to "swallow" the difference (and I'm grateful), a deal is a deal. Cashiers check was made out and it can not be changed! All parties involved needs to be notified of the final price! 2. Keys: whether used or new... all vehicles should come with at least 3 if not 4 keys. The customer should not have to pay for additional keys! I was given only ONE! Should that key go bad... I would be in distress with no one be able to assist! I was told I would have to purchase the extra keys at the price of $125.00 for each and would take about 1 hour to make another! After being at the dealers already 3+ hours... staying another hour was not an option...and now I have to purchase keys at my cost! Mr. Clausen agreed to pay for the programming of the keys, but I have to pay for the cutting at $35 per key cut! 3. Extended warranties can ONLY be bought at the time of the sale of the vehicle! Utterly ridiculous... one should be given all the information and prices prior to doing the paperwork. Having to make the decision not to mention even MORE money needed on the spot.......................................... More

My wife called up to make an appointment for her next oil change on her new Mazda 5 and the Service department did not know when they were open and could not schedule an appointment. The owner's manual change on her new Mazda 5 and the Service department did not know when they were open and could not schedule an appointment. The owner's manual calls for oil changes every 3500 miles but the service department wants to do them every 5000 miles. I suggest to anyone purchasing a Mazda not to go to this dealership--they have no clue. It took them two months eleven days to get me a tag on a Jeep I purchased there and I provided them with the paperwork. They did not use the papers I gave them from the DMV--instead they processed new papers and spent over $300.00 getting my new tag. If they had used the paper I gave them from the DMV it would have cost $10.00. Don't go there. Ron Schaeffer from Jacksonville More

Everyone that I worked with at Duval Mazda was of the utmost professionalism and demeanor. They all truley care at this dealership and do whatever it takes to earn your business. Even after you walk out utmost professionalism and demeanor. They all truley care at this dealership and do whatever it takes to earn your business. Even after you walk out the door each time I return I am overly pleased with the attention to customer service and getting the job done right. Thank you to all of you at Duval Mazda at the Avenues! More

The sales experience was fine and all of my questions were thoroughly answered. I visited the dealership multiple times and was greeted with good customer service each time. I feel that I received a fa were thoroughly answered. I visited the dealership multiple times and was greeted with good customer service each time. I feel that I received a fair price for my vehicle and trade in value. Once I selected a vehicle, it was my understaning that it would take 1-5 days. Then I was informed it would be at least 15 days. When I was given this information, I searched for the vehicle myself and found additional options which I then sent to Curtis and Steven. I sent two different options and heard back about the first one only. A few days after I emailed them my second option, I got a call that a vehicle had been secured. I feel that if I would not have pushed and done my own research they would have waited the 15 days and not made the extra effort to get another vehicle more timely. However, the main reason for a rating of 3 for my overall experience was the day that I picked up the car. When my boyfriend and I met with Renee to sign the loan papers she was giving us information that contradicted what was told to me by Curtis and Steven. She explained that she was not involved in those conversations and she cannot guarantee what they promised because she was a third party (bank). I feel that it shouldn't matter if the sales people are employees of the dealership and the finance person from the bank, it should be transparent to the customer. The exact situation was that I was told by Steven when I paid my deposit prior to 9/30 was that I would receive 0% for 60 months and 90 days of no payments per the current Mazda USA offer. Renee said that it was one or the other and that it may have been an offer in September and not October which is when my car finally arrived. It was my understanding that I paid the deposit for that reason, to guarantee the offer in September because it may change for October. I told Renee that I was not going to purchase the vehicle if they did not honor what was told to me. She spoke to the GM and he came to talk to us and said he would honor that deal. In addition to this, he also approved a lower price on xzillon treatment due to our experience. If I would not have had the issues with Renee and had to aruge to get a fair deal, I would have rated my customer service a 4, Friendliness a 5, and overall experience a 4. Curtis, Sharon and Steven were a pleasure to work with and I am exceptionally grateful for all Sharon's help and friendliness the day I picked up my car. I would still recommend this dealer to a friend but would share my experience as a warning. More

We had a wonderful shopping experience. Taken care of right as we walked in the showroom until we left with our new car. Sharon did everything she could to make sure we were happy with our purchase. She right as we walked in the showroom until we left with our new car. Sharon did everything she could to make sure we were happy with our purchase. She also made sure we understood all of the workings of the car. I have already told many of my friends to go to your dealership for a new car More

Mr Pillow help us a lot to make our deal, He was all the time ready to answer any question and to help with any small or big problem, we apprecieate a lot all the work Mr Pillow and his team did it. Than time ready to answer any question and to help with any small or big problem, we apprecieate a lot all the work Mr Pillow and his team did it. Thank You Mr Pillow Very respectfully Allan More

My usual experiences with car dealers has been right up there with going to a dentist, painful! But this time it was totally different. Victor was patient and didn't rush me into anything. I got the dea there with going to a dentist, painful! But this time it was totally different. Victor was patient and didn't rush me into anything. I got the deal I wanted and was treated fairly and professionally. Ranae handled the financing with the upmost professionalism. Great Job! More

IN WORKING WITH SHARON REESE I FOUND HER TO BE HONEST, FRIENDLY, A WILLINGNESS TO WORK WITH ME AND MY FAMILY AND A TRUE SENSE OF PROFESSIONALISM.SHARON TRULY WAS OUTSTANDING IN ALL ASPECTS OF HER JOB. PRE FRIENDLY, A WILLINGNESS TO WORK WITH ME AND MY FAMILY AND A TRUE SENSE OF PROFESSIONALISM.SHARON TRULY WAS OUTSTANDING IN ALL ASPECTS OF HER JOB. PREVIOUSLY I HAD PURCHASED A MAXDA IN DOVER, DE WHERE I RECEIVED EXCELLENT SERVICE, SHARON DISPLAYED THE SAME OUTSTANDING QUALITIES WHICH I TRULY APPRECIATED. IN THE FUTURE I WILL CERTAINLY RECOMMEND MY FRIENDS TO SHARON. LAUREN SULESKI More

I purchased my '10 Mazda 3 from Sharon at Duval Mazda @ the Avenues July '10. I started my research on the internet and was immediately emailed by Sharon from the internet team. I am always cautious w the Avenues July '10. I started my research on the internet and was immediately emailed by Sharon from the internet team. I am always cautious with new car buying however after my first face to face visit with Sharon all my fears disappeared. Even during scorching July heat she was more than happy to show me multiple 3's and let me test drive one that neared my requirements. I made the decision later that night to get the ball rolling and began looking for a very specific and rare color/option/trim combination. Despite my dream car being nearly non-existent Sharon searched high and low, and while my first choice was unavailable due to nearing the model year end she was able to find me one that matched my second color choice. 4 days after my first meet with Sharon I was driving off in my new Velocity Red Mazda 3. I must say if you visit Duval Mazda go see Sharon. Sharon is an absolute pleasure to deal with and will get you the car you want. Long story short the sales service I received from Sharon was enough to make me call Mazda Corporate to give my kudos to such a great asset to their team. Now in typical fashion things did go slightly downhill in finance with Lucius (sp?). Being my 3rd new car purchase I was prepared for the worst, I equate the finance office with the depths of xxxx. I am not interested in financing my oil changes, buying some snake oil paint sealant package or some fly by night extended warranty. After I made this very clear he became extremely cold and short. The icing on the cake was that he had ZERO clue of the 90 days no payments part of the "Claim Your Mazda" event even so it is splashed all over MazdaUSA.com. I find it pretty frightening that the "business manager" from a Mazda franchise knows less about current corporate finance promotions than customers. After I told him it was all over MazdaUSA.com website he kept telling me he had never heard of such thing and after telling him Sharon advised me of the program he piped up 'we will get Sharon in here to straighten this out'. Yeah my perfect car buying day took a dive with Lucius. Overall I still had a great experience. I do recommend printing out Mazda Corporate finance promotions before buying and keep them on standby in case you end up in the office with Lucius. Long story short go see Sharon @ Duval Mazda! I cannot even say how much of a refreshing change it is to have a pleasant new car buying experience. **Update** Day after this review Lucius called me to apologize for his mistake with the 90 days no payments, had a new contract printed up with the 90 day deferral and had me come down. Never expected this but from a customer service standpoint it means quite a bit to call a customer and say 'I made a mistake, lets fix this'. Thanks Lucius. A++++ More

I am happy with the service I received at Duval Mazda. The sales staff were friendly and helpful. I am thrilled with my new car! My only complaint is that the process of buying my car took over 4 hours. I The sales staff were friendly and helpful. I am thrilled with my new car! My only complaint is that the process of buying my car took over 4 hours. I am not quite sure what happened that slowed the process down so much. Had the process been more efficient I would have rated all criteria at a 5. More