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Hoffman Ford

Harrisburg, PA

4.0
221 Reviews
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5200 Jonestown Rd.

Harrisburg, PA

17112

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Showing 221 reviews

September 13, 2021

Trishal did a great job today for us. He was friendly Trishal did a great job today for us. He was friendly and knowledgeable as a service rep. More

by Robs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trishal Athia
Sep 15, 2021 -

Hoffman Ford responded

Thank you so much for your feedback! We are so glad to hear that Trishal was able to make your service visit a great experience.

August 30, 2021

I just bought a 2021 Ford Explorer. I worked with Jim Bibb and Dave Smith. They made the car buying experience easy and were very helpful during the whole process. It was a hassle free experience! I h More

by gmhershey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bibb, Dave Smith
Aug 31, 2021 -

Hoffman Ford responded

Thank you so much for sharing your experience at Hoffman Ford with Jim Bibb! Welcome to the Hoffman Ford family, and enjoy your new ride!

August 30, 2021

We had an excellent service consultant…… Olivia Pratt!! We had an excellent service consultant…… Olivia Pratt!! We would recommend her to anyone! She was very good a communicated with us!!! We highly rec More

by jbjjshoop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Pratt
Aug 31, 2021 -

Hoffman Ford responded

Thank you so much for you feedback! We are so glad to hear that Olivia was able to make your service visit a great experience.

August 26, 2021

Purchased a used car from Hoffman Ford and had an Excellent experience! We got the car we wanted for more than fair price. Our salesman, Joe Latshaw, was top notch - very professional and courteous More

by LP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Latshaw
Aug 27, 2021 -

Hoffman Ford responded

LP , thank you so much for sharing your experience at Hoffman Ford with Joe Latshaw! Welcome to the Hoffman Ford family, and enjoy your new ride!

August 25, 2021

Stopped in to check out a new F150, Jim Bibb took his time and explained all of the new features and pricing incentives. Highly recommend! More

by trevor.patrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bibb and Ben Breneman
Aug 25, 2021 -

Hoffman Ford responded

Trevor, thank you so much for sharing your experience at Hoffman Ford with Jim Bibb! Welcome to the Hoffman Ford family, and enjoy that new Ford F-150!

August 23, 2021

Customer service is a valuable key to any business and I received something that was substandard and far beneath the bar! Not satisfied and disappointed. More

by Beverly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Olivia and Kevin
Aug 25, 2021 -

Hoffman Ford responded

Beverly, thank you for expressing your concerns about your recent visit to our Service Department. First, I would like to apologize on behalf of Kevin and Olivia for their substandard performance that left you dissatisfied and disappointed. To ensure that this does not happen again, I would appreciate it if you could please give us a call at (717)657-1600 and ask to speak with AJ, our Customer Relations Manager. Thank you again for leaving a review, and I hope that we can correct our mistakes so that your next visit is a 5-Star experience.

August 12, 2021

Am very well pleased with the dealership. From my salesman Kevin to my service consultant Olivia Pratt. More

by ken.lucas55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Pratt
Aug 17, 2021 -

Hoffman Ford responded

Ken, Thank you so much for your feedback. We appreciate you!

July 07, 2021

Outstanding service and customer care from start to finish during my first visit with the dealership for service on my F-150. Great Job Everyone More

by Retired Fish
Customer Service
Recommend Dealer
Yes
Employees Worked With
Olivia Pratt
Jul 07, 2021 -

Retired Fish responded

Still extremely satisfied with the Hoffman parts and service experience. Keep up the good job!!!

July 01, 2021

The dealership is always clean and the staff are nice More

by Nan Daley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Pratt
July 01, 2021

Great Staff, Great Service Department!!! As always everyone was awesome from when I drove into the building to pulling out. Hoffman Ford never ever disappoints. More

by Tnickle4142
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Pratt
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