Hoffman Ford

DO NOT USE THEIR AUTO BODY SHOP! Hoffman has had my vehicle for almost a month and a half and they have been everything but reliable. Instead of diagnosing all the issues after my ac Hoffman has had my vehicle for almost a month and a half and they have been everything but reliable. Instead of diagnosing all the issues after my accident to order all the necessary parts so the customer is not stuck waiting for week after week to get their vehicle back they only ordered to start what they could see at a glance instead of investigating. I’ve been told on almost a weekly basis I’d be getting my car back and then they need to order more parts again. How do you not make sure you have all the parts you needed. Last week it was painting and ordering more parts and again this week was told I’d have it back by Thursday at the latest and once again they are ordering parts. They continue to keep dragging this out week by week every week a promise to have my vehicle back and every week they have to order more parts. They have no sense of urgency for their customers. This has been nothing but a game to them and a complete inconvenience to me. They have done nothing but try to blame it on my insurance agency but my insurance has been nothing but prompt and reliable they choose to take no responsibility for their inability to provide better service and place blame elsewhere. I will never use their body shop ever again and will definitely never give them the opportunity to sell me a vehicle. They lack consideration and reliability for the customer and I will never entrust them with my business ever again and they can forget any type of recommendation to others. Get your xxxx together Hoffman there’s no reason anyone should have to deal with the xx I’ve had to with your body shop and it’s frankly pathetic customers service. More

Always a pleasure dealing with Joe Latashaw, and Ryan My second car, happy very satisfied . second car, happy very satisfied . More

Zach Pentz was awesome during the process of purchasing the car of my dreams. I highly recommend him as well as Hoffman Ford to anyone looking for a vehicle. Great experience! I truly can’t say enough… T. the car of my dreams. I highly recommend him as well as Hoffman Ford to anyone looking for a vehicle. Great experience! I truly can’t say enough… T. Haulman More

I had a great service experience. Jarrin Black, the service advisor, promised to have my car done at a time I requested and delivered. Jarrin Black, the service advisor, promised to have my car done at a time I requested and delivered. More

I have been purchasing cars & trucks from Hoffman for quite a few years now. They take good care of my vehicle needs. I am a company lease & private owned customer and I can say it's been a pleasure doin quite a few years now. They take good care of my vehicle needs. I am a company lease & private owned customer and I can say it's been a pleasure doing business with Hoffman. Ben in sales has been great to work with and Mark in finance helps through the process. As a loyal customer, I'll be back!! More

I had the best experience with the Sales man Mr. Joe. I never had such a great customer service from any salesman ever. Joe. I never had such a great customer service from any salesman ever. More

Hoffman Ford, by far, is THE best Ford Dealer in Harrisburg and very possibly the country! From their service area all the way to their sales area, you owe it to yourself to make a visit. Zach Pentz Harrisburg and very possibly the country! From their service area all the way to their sales area, you owe it to yourself to make a visit. Zach Pentz was flat out awesome! If you're looking for someone with attention to detail, genuine concern for the customer and one who is great to work with, give Zach a shout! Ryan Long was exceptional in the finance area too! Want to talk about a stressful part of the car buying experience? It wouldn't be finance when Ryan is involved. This guy is great!! I can truly attest that their tag line isn't just a line...yes...HOFFMAN HAS IT!! More

There comes a time when a business can step up and help a customer in need in a unique situation, and unfortunately Hoffman failed miserably to help to take care of a previous customer. My father purc customer in need in a unique situation, and unfortunately Hoffman failed miserably to help to take care of a previous customer. My father purchased a new car many years ago from Hoffman that he kept in storage and never drove - didn't really find out until his death, and all of his important paperwork was destroyed in a fire. So we had no paperwork, no title, no registration - nothing for this car. We eventually were able to find the dealership he purchased it from - Hoffman Ford in Harrisburg. Upon my mother's original call to Hoffman, she was told that since the car was purchased more than 7 years ago, they have no record of the purchase and can't help her. I stepped in to help, and through social media was able to find someone very helpful at corporate Ford. They were able to see the purchase of the car from Hoffman, and seemed sincerely like they wanted to help. After some time of this person doing research, they had an answer. They said the dealership can request a replacement SMO from Ford, and Ford will send that to them and with that document they can sign over the vehicle and that document can then be used to tag and title the car. So I called Hoffman and ended up speaking to a sales manager, Dave Smith. I talked to him about the situation, he took my information sort of begrudgingly, and said he would call me later in the week. I never heard back from him, and called and left messages. I then talked to another manager at Hoffman, who said Dave would be working the next morning and would make sure he gave me a call by 9:30. Of course, no call. Eventually after many calls I was able to get Mr. Smith on the phone. He said he couldn't do anything. I asked why they can't request the SMO from Ford like the person at Ford said, and he said that when they looked up the vehicle they saw it was sold to my father's company and they would need proof that he was with that company (he was the sole owner), and I said no problem, I have all that information. Then Mr. Smith said that it would be too much work. The person at Ford said it's a 5 minute process. Mr. Smith seemed to take zero interest in helping out in this unique and melancholy situation. I offered to pay for the time, or any expenses in doing this. He said he can't help me any further, and even went to suggest using a lawyer. All this because he, or someone else there, doesn't want to spend 5 minutes to try and help in this situation. As a business owner myself, this kind of attitude and unwillingness to go a bit extra to help out a previous customer is beyond frustrating and incredibly disappointing and hurtful to my mother who is trying to work through getting the estate taken care of, and that can't be done until this vehicle situation is sorted. So - thank you Hoffman for making an already incredibly difficult time even worse because you won't lift a finger and spend 5 minutes to help out a previous customer. More