Hoffman Honda

Accord flat tire replacement I had a flat tire and dropped the car off via the night drop off system. The service rep was very courteous, professional and helpful. He got my rep I had a flat tire and dropped the car off via the night drop off system. The service rep was very courteous, professional and helpful. He got my replacement done quickly and ensured that it was covered by the appropriate warranty/roadside coverage. Great experience overall More

Long wait, but friendly When i got in my car, the shift stick was wrung around tight and it took 2 hours to get my oil changed. the guy in the garage when you first drive in When i got in my car, the shift stick was wrung around tight and it took 2 hours to get my oil changed. the guy in the garage when you first drive in was very accommodating. The waiting room is very comfortable. More

Good service This service was great--the advisor was most helpful and the car was done when promised Last time was poor-- I left a message but was never called This service was great--the advisor was most helpful and the car was done when promised Last time was poor-- I left a message but was never called More

great day at Hoffman Honda Avon Brought accord in for oil change. although it wasn't calling for one we are going on a 4 week road trip sooo. The tech looked at the diagnostics, tol Brought accord in for oil change. although it wasn't calling for one we are going on a 4 week road trip sooo. The tech looked at the diagnostics, told me it still had time but would check the oil anyway and sure enough it was black so he recommended the oil change. The computers were down system wide so they couldn't check when the last oil change was but better safe than sorry. It took very little time and I had a comfortable hour or so watching my soap opera and sipping mocha coffee. Everyone was great considering the handicap they were under without the look back history from the computer system. More

Diagnostic Appointment I recently brought my Accord into Hoffman Honda for a diagnostic appointment. I scheduled the appointment for first thing on a Wednesday morning. I wa I recently brought my Accord into Hoffman Honda for a diagnostic appointment. I scheduled the appointment for first thing on a Wednesday morning. I was at the dealer dropping the car off at 7:30 am. I was very flexible about my schedule and told them I did not need the car until the end of the day. Janetta told me that they would diagnos the problem and call me right away. At 1pm that afternoon (over 5 hrs later), I had to call Janetta to follow-up as she had not reached out. Janetta told me that no one had looked at the car yet (again 5 hrs after I dropped it off) since I told them I didn't need it right away. I do not find this to be an acceptable practice. Just because I am flexible as a customer does not mean that Hoffman should not begin work on a car that was in the dealership at 7:30 am. This is a common issue that occurs with every appointment that I make. Unless you specifically tell them that you need your car right away, they basically ignore the car until the very last minute or until you harass them about it. I was finally able to leave the dealership at 4:15pm that day. There is no reason that my car needed to be at the dealership for almost 10hrs, for a simple oil change and diagnostic reading. Additionally, Janetta was not very pleasant to deal with on a personal basis. She basically tried to blame me for the delay in the service since I was the one who offered to pick up the vehicle later in the afternoon. Again, just because I am being flexible as a customer, does not mean that they should not service my vehicle within a reasonable time frame. More

First Service of new CRV Everyone was so friendly and people not involved in my service all smiled and said hello..Greeted quickly and This service was done promptly. This ex Everyone was so friendly and people not involved in my service all smiled and said hello..Greeted quickly and This service was done promptly. This experience was pleasant and nicer at other dealerships in the Hoffman group. More

Always helpful team I've had to visit a couple times for issues with my tires and the service team has been fantastic with helping to get me back on the road quickly. If I've had to visit a couple times for issues with my tires and the service team has been fantastic with helping to get me back on the road quickly. If I could just find a way to stop running over nails I'll be good! Thank you to everyone for your help! More

All I Could Have Wanted Rob was friendly and efficient. The service center and the technicians were clean and neat. The work was finished quickly and my car was returned clea Rob was friendly and efficient. The service center and the technicians were clean and neat. The work was finished quickly and my car was returned clean. There is not a thing I would change. More

Transmission maintenance and DVD repair Rob was attentive and followed through with his work. One point that did not go well was the AC/fan electronics were turned off. This was after the ca Rob was attentive and followed through with his work. One point that did not go well was the AC/fan electronics were turned off. This was after the car was deemed complete and given to me. But what amazed me was how they responded and fixed the issue. I valued how they recognized the mistake and corrected it going above and beyond. Well done! More

Janetta was wonderful Experience was great-Janetta took care of everything and shuttle service was helpful as well. Only difficulty was one if the customers in the shuttle Experience was great-Janetta took care of everything and shuttle service was helpful as well. Only difficulty was one if the customers in the shuttle had us go pick up his wife at Walmart and I didn't think that was appropriate use of the shuttle More