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Hoffman Honda
Canton, CT
1,781 Reviews
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May 10, 2016
new car oil change The service was fast and professionally handled. The service person explained how I would know when the car would need further service. I was asked i The service was fast and professionally handled. The service person explained how I would know when the car would need further service. I was asked if I wanted a hand car wash. I would recommend that they towel dry the car because it was left with too many soap spots and had to be rinsed at home and towel dryed. More
by KITLASCH
Verified CustomerEmployees Worked With
Janetta Marrero
May 09, 2016
How long does it take to change a tire? Made appointment for 4/29 @ 11:00am to replaced front passenger tire that was damaged from a curb strike. Arrived at 10:45 and car was checked in @ 10 Made appointment for 4/29 @ 11:00am to replaced front passenger tire that was damaged from a curb strike. Arrived at 10:45 and car was checked in @ 10:48 and it was a scheduled "wait" appt. at 11:45 I looked in at the service dept and car was on lift with tire off the car and I saw no techs in the service area.. At 12:00pm I asked the service advisor to check on progress because it shouldn't take an hour to remove tire, put a new one on time balance and mount it. She checked and told me the guy was waiting for the "machine"? Really? After an hour of being there he is waiting? Anyways I went back and looked in the service area and there are now 3 techs around my car. She called me into her office and I was checked out at 12:14pm. So in the space of 14 mins my tire was mounted, balanced, remounted on car and I got a car wash ( the car wash looked like they just sprayed it with a hose. Was still dirty when it dried.) I feel I was not told the entire story and my car sat for a long time when I first got there. So I had to wait from 10:48 to 12:14 to change a tire with an appt. I could buy a tire anywhere, I could have my Honda serviced anywhere. I come to Hoffman for service. Did the service people go to lunch at 1130am to noon? Is that why I had to wait twice as long as it should have taken? I had the same tire service done on 9/30/15 and I arrived without an appt and it took only 45mins including a good car wash. More
by DSIMONI
Employees Worked With
Janetta Marrero
May 09, 2016
Honda Service My overall experience was very good. However, the technicians were behind my service ended up taking much longer than expected. But Rob was very frien My overall experience was very good. However, the technicians were behind my service ended up taking much longer than expected. But Rob was very friendly and even helped to make sure the price of my services was as low as possible. More
by LittleRobz
Employees Worked With
Robert Gorski
May 09, 2016
10.000 Mile Check Up Great service every time I come here. Really appreciate the thoroughness and professionalism of the staff. I never feel they are trying to sell me mo Great service every time I come here. Really appreciate the thoroughness and professionalism of the staff. I never feel they are trying to sell me more than I need. More
by KLMATTIAS65
Employees Worked With
Daniel Covalli
May 09, 2016
great service Very prompt. Was able to get in right away. Took care of the problems as needed. The advisor also helped to recommend services that I should take care Very prompt. Was able to get in right away. Took care of the problems as needed. The advisor also helped to recommend services that I should take care of now as opposed to waiting until later. She also provided honest feedback about what I can take care of at a later time. More
by Barkley0703
Employees Worked With
Janetta Marrero
May 07, 2016
Great Deal on a 2016 Accord, but I contacted 5 Honda dealerships in the Hartford area via the internet. I spoke with three dealerships and visited two. In all honesty, it was Wendy La I contacted 5 Honda dealerships in the Hartford area via the internet. I spoke with three dealerships and visited two. In all honesty, it was Wendy Lara, Hoffman's business development person who really sold me the car. Wendy was refreshingly honest and followed through with my questions. She listened to my concerns and went to Brian Singer to see if she could get me a better deal. If it wasn't for Wendy, I would not have bought my Accord from Hoffman. There was a lot of inconsistencies from the Honda dealerships. For example, Hoffman's David Biolo told me that the powertrain was covered under the 3 year/36,000 mile warranty. Another dealership in Hartford told me the powertrain was covered under the 5 year/60,000 mile by Honda - which is correct. This information is on Honda's web site. Another misconception is VIN ETCHING, which is printed on most dealership invoices. Invoices don't state that this fee is OPTIONAL. (Buyer Beware!) I opted out of the $249 charge, which varies dealer by dealer. Since I paid cash for my car and had a bank check to close the deal, I wasn't convinced by the business manager (aka, salesman #4), that I NEEDED vin etching. I was privy to this ploy. When I said NO, I don't want it. He promptly announced "We'll give it to you for free!" Hmmm. The etching was already on the vehicle. I don't think they wanted to remove it. Lastly, the extended warranty. Another sales pitch by the business manager. He showed me the costs. When I told him I put less than 10K miles a year on my car, he told me he'd cover the car for 10 years. He did some calculations and presented his new figures. A few minutes later he showed me a pre-printed piece of paper that listed the costs of the different extended warranties. Alas! The new figures were $230 lower than the cost he originally showed me. When I questioned him, he said it was CT tax that made his original figure higher. Really? CT sales tax is 6.35%. A $200 plus "tax" on a $1800 fee? Do the math. So the next morning I get a call from Brian Singer saying I had to come back into Hoffman as soon as possible. Why? They screwed up the paperwork and listed another auto as the Accord I purchased. In all fairness, they comped me a future detail for my trouble. That was worth my time to drive there and sign new paperwork, get new plates. Would I go back to Hoffman or recommend them? Yes. But do your homework and go through the internet first. That way, you'll hopefully get Wendy. Wendy deserved the commission on my new Accord. More
by MAIL4ROBYN
Employees Worked With
Wendy Lara, Brian Singer, Alan Katz
May 06, 2016
Air Bag Recall Replacement Although havjng my car subject to the airbag recall was not ideal, Anthony facilitated a rental and made the whole process as easy as possible. Although havjng my car subject to the airbag recall was not ideal, Anthony facilitated a rental and made the whole process as easy as possible. More
by lindseyboudreau
Employees Worked With
Anthony Audia
May 06, 2016
Overall positive buying experience Purchased a new 2016 CRV EX. I had bought from Hoffman Ford in the past with positive experience, via Billy their GM. My experience with Hoffman Honda Purchased a new 2016 CRV EX. I had bought from Hoffman Ford in the past with positive experience, via Billy their GM. My experience with Hoffman Honda was similarly positive. The price was fair, staff was professional, facility was clean, price haggling was done over the phone which I liked, so when I came in the deal was secured and just paperwork was required. Drove home with our new Honda. Jim More
by JIMMARY14
Employees Worked With
Brian Singer, Mike Beltran
May 05, 2016
Review I was treated courteously and promptly. I have complete trust in your dealership. I bought my Honda at your dealership and have been back for all of I was treated courteously and promptly. I have complete trust in your dealership. I bought my Honda at your dealership and have been back for all of the service. More
by TINADOXIE
Employees Worked With
Robert Gorski
May 04, 2016
Service was OK. Service was OK--not great but not awful. The people are friendly. However, I felt I was there to have service sold to me regardless of whether or not Service was OK--not great but not awful. The people are friendly. However, I felt I was there to have service sold to me regardless of whether or not I needed it. This part was unpleasant and surprising to me since I bought two cars from Hoffman. I have been going there for years and I must say something has changed and that is too bad. Hoffman Honda is now run-of-the-mill and I can go anywhere for that. More
by Rvincent
Employees Worked With
Robert Gorski
