Hoffman Honda

Hoffman Service = Excellent Care Janetta Marrero is my hero! Proactive, professional, excellent care. In fact, although I live in NH, my next Honda will come from Hoffman. That Good! Janetta Marrero is my hero! Proactive, professional, excellent care. In fact, although I live in NH, my next Honda will come from Hoffman. That Good! More

My brand new 2016 Accord Sport My third new car purchase from the Hoffman Auto group; excellent personnel from every aspect of the sale. My salesman, Mr. Tramuta, was knowledgeable My third new car purchase from the Hoffman Auto group; excellent personnel from every aspect of the sale. My salesman, Mr. Tramuta, was knowledgeable and nice to deal with on this purchase. More

Great Service Bob was very knowledgable and helpful. A very nice experience. Always a streamlined process and comfortable sitting area. I would recommend this servi Bob was very knowledgable and helpful. A very nice experience. Always a streamlined process and comfortable sitting area. I would recommend this service center without hesitation. More

Oil change Janetta was helpful and prompt in getting my car serviced. She shared recommended additional services based on their analysis, but did apply any press Janetta was helpful and prompt in getting my car serviced. She shared recommended additional services based on their analysis, but did apply any pressure to commit on the same day. More

Service review It was a great experience. I will definitely go back for my further servicing appointments. Jannetta has been very helpful regarding my service of my It was a great experience. I will definitely go back for my further servicing appointments. Jannetta has been very helpful regarding my service of my car. More

Great Service Advisor, Bad Service First of all, Robert Gorski (my Service Advisor) was wonderful. He was kind, helpful, informative, and remained conscious of my pick-up availability. First of all, Robert Gorski (my Service Advisor) was wonderful. He was kind, helpful, informative, and remained conscious of my pick-up availability. If someone were to go to Hoffman Honda for service, I would highly recommend him. If it wasn't for him, I would have given one star. I was very displeased with the technical service itself. When my car was ready for pick-up, I came to find that the dirty paper mat was left on the floor, with a loose screw laying on it (apparently from the swapping out of parts, but honestly, it's unsettling to find any loose part laying around in your car after a service). The "lid" of the passenger airbag (which was being serviced) was not fully re-secured and had to be hammered into place when I got home. The most disappointing part was that when I got in my car, it was completely dead. The headlights had been left on. Rob Gorski was extremely apologetic, and brought out a service technician to jump-start my car. I have no idea if that particular service technician was the one who had worked on my car, but there was definitely no apology or sense of accountability on his part. I certainly understand that mistakes happen, but this whole experience left me feeling like the technicians were careless and/or distracted, and also left me with no confidence in the job that was performed on my car. I am going to have it looked at by another dealership. Like I said before, Rob was great. He is clearly a dedicated employee and works hard to make sure that his clients are satisfied. A special thanks to him for providing great customer service. More

Accomodating and helpful Had a good experience at Honda this past Saturday. I had a 7am apt for an oil change, tire rotation, balance and alignment. Car was taken in on time a Had a good experience at Honda this past Saturday. I had a 7am apt for an oil change, tire rotation, balance and alignment. Car was taken in on time and I received a call that it was ready by 9:15 or so. I indicated to my service advisor that I was unable to get a ride back to the dealership for the next several hours. He called me back within a few minutes and stated I was overdue for a change of my differential fluid and could have it done then since I couldn't pick up the car at that time anyhow. It saved me a trip back. More

Oil change appointment Service person did good job and work was completed within one hour. Also confirmed no recalls on vehicle(2015 Honda Accord Sport) that is a concern du Service person did good job and work was completed within one hour. Also confirmed no recalls on vehicle(2015 Honda Accord Sport) that is a concern due to air bags situation. More

Great Service Our customer service agent Daniel Covalli provided excellent service at 7:00AM! He was friendly and very knowledgable. He made sure we were taken ca Our customer service agent Daniel Covalli provided excellent service at 7:00AM! He was friendly and very knowledgable. He made sure we were taken care of. I will definitely ask for him again next time. More

Review of Service My visit was handled efficiently and in a very friendly manner. Dan Covalli was on top of things. He made sure that all of my concerns were properly a My visit was handled efficiently and in a very friendly manner. Dan Covalli was on top of things. He made sure that all of my concerns were properly addressed. More