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Hoffman Honda

Canton, CT

4.7
1,781 Reviews

40 Albany Turnpike

Canton, CT

06019

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Showing 1,781 reviews

July 17, 2015

Easy to make a convenient appointment with Dan. Really like bringing in our odessey to Dan. He makes the process easy and smooth. Not pushy and understanding of needs. Because of Dan, we will bri More

by STACIEGALLAGHER
Recommend Dealer
Yes
Employees Worked With
Daniel Covalli
Sep 10, 2015 -

Hoffman Honda responded

Hi STACIEGALLAGHER, Thank you so much for choosing Hoffman Honda to keep your vehicle well maintained and running most efficiently. Dan is always happy to address any questions or concerns you may have with your vehicle and make the process seamless. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 17, 2015

GREAT I like have a dealership service nearby and the staff is always so pleasant, and the service is as promised. Mark always has a smile as I drive in. A More

by CouponQueen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janetta Marrero
Sep 10, 2015 -

Hoffman Honda responded

Hello CouponQueen, Thank you for choosing Hoffman Honda service. Our staff strives to ensure you receive excellent service. We are here for you and thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

On time and friendly As usual the service Centre was spotless, and service advisor prompt. When an unexpected hiccup came up in my plans he was able to arrange a ridea and More

by AD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 10, 2015 -

Hoffman Honda responded

Hi AD, Thank you for choosing Hoffman Honda. Our team is committed to ensuring you have an excellent experience with us at every visit. We are pleased your advisor was able to get you a ride and get you back on the road quickly. See you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

service i brought my car in for a service visit and everyone was so polite and welcoming. I would recommend Hoffman to anyone interested in getting their car More

by CHRISTOPHERJROBITAILLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gunn, Robert Oleskewicz
Jul 20, 2015 -

Hoffman Honda responded

Hi CHRISTOPHERJROBITAILLE, Thank you for choosing Hoffman Honda service! Our Honda team is committed to ensuring you have an excellent experience at every visit. We value what our customers have to say and thank you for sharing your feedback. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

Ease of an experience e Wait was less than expected and the servicemen are always so kind. No complaints for what can typically be a drag of an experience at other sites. More

by CASEYPSHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure of the gentleman's name but we were in Melissa's office
Jul 20, 2015 -

Hoffman Honda responded

Hi CASEYPSHAW, We appreciate your feedback on our service department and are pleased to hear that Melissa and the Honda team got you back on the road quickly. We appreciate you and thank you for choosing Hoffman Honda service! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

Takata air bag replacement recall Courteous, clear, quick service, with good explanation of time required. No waiting doing paperwork, pleasant service rep. Vehicle was ready as sche More

by DONNAMARIE14B
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Covalli
Sep 10, 2015 -

Hoffman Honda responded

Hello DONNAMARIE14B, Thank you for trusting Hoffman Honda to replace your vehicles airbag. We are pleased to hear our Honda team was able to get you back on the road quickly and efficiently. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Oil change I would have given a 5 star rating for this visit except that I had a 9:30 app't for my oil change but didn't receive my car back until 11:15. I don' More

by df714
Recommend Dealer
Yes
Employees Worked With
Sam Kelly
Sep 10, 2015 -

Hoffman Honda responded

Hi Df714, We sincerely apologize for the wait you experienced during your last visit with us. We value your time and our goal is to provide fast and efficient service — unfortunately we missed the mark this time. On the day your oil change was scheduled we were running behind with customer demand and walk-ins and we should have communicated the situation better to you ahead of time. Every customer is important to us and we take your feedback very seriously so we can continually improve our service. We look forward to helping you keep your vehicles running beautifully and providing you with a truly exceptional experience during your next visit with us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Excellent customer service I had recently purchased a Honda Civic from sales consultant David Biolo. I found Mr. Biolo to be extremely professional, courteous and knowledgeable. More

by LoriS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Biolo
Jul 20, 2015 -

Hoffman Honda responded

Hi LoriS, Thank you for choosing Hoffman Honda for your recent purchase. We appreciate the feedback on our sales consultant David. Our staff is dedicated to ensuring you have an exceptional experience with every visit. We trust you are enjoying your new Civic. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Purchased a Certified CRV Great job, great service, great follow through, great price. Maybe I should go buy another car at Hoffman. They made it a pleasure and I am very happy More

by KENT.BELVIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gunn, David Ezedine, Simon Karikari, Jessica Andreoli
Jul 20, 2015 -

Hoffman Honda responded

Hello KENT, Thank you for your feedback on our Honda sales team. Your satisfaction is important to us and we are pleased to read you are very happy with your new certified CR-V. We are here for you any time you needs us and as you know Simon would be happy to help you find another vehicle when your ready! Thank you for choosing Hoffman Honda! We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

These guy's are on their game every time I go in. They are knowledgeable, helpful, professional and don't hesitate to knock it out of the park when it comes to exceeding your expectations. I recentl More

by RON B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Kelly
Jul 20, 2015 -

Hoffman Honda responded

Hi RON, Thank you so much for choosing Hoffman Honda service to address your transmission. Our Honda team is dedicated to ensuring you have an exceptional experience and we are pleased to read that your expectations are always exceeded with us. Melissa is always happy to help address any concerns you have with your vehicle to ensure it is running safely and efficiently. We appreciate you and look forward to seeing you soon, under better circumstances. Sincerely, Sara Scribner, Reputation Management Specialist. Hoffman Auto Group. Driven by Trust.

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