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Hoffman Honda

Canton, CT

4.7
1,782 Reviews
When you choose HoffmanHonda, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard aboutHoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman Hondais here to help.
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40 Albany Turnpike

Canton, CT

06019

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Showing 1,782 reviews

July 14, 2015

Excellent customer service I had recently purchased a Honda Civic from sales consultant David Biolo. I found Mr. Biolo to be extremely professional, courteous and knowledgeable. More

by LoriS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Biolo
Jul 20, 2015 -

Hoffman Honda responded

Hi LoriS, Thank you for choosing Hoffman Honda for your recent purchase. We appreciate the feedback on our sales consultant David. Our staff is dedicated to ensuring you have an exceptional experience with every visit. We trust you are enjoying your new Civic. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Go See Robert for all Car Purchasing/Leasing Cannot say enough wonderful things about Robert and the entire Hoffman Honda staff! They made getting a new car a breeze! He was so wonderful to work More

by Susan G-S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 20, 2015 -

Hoffman Honda responded

Hello Susan, We are thrilled to hear you cannot say enough wonderful things about our sales consultant Robert. We agree! Robert is always happy to ensure you are well informed, comfortable and happy with your new vehicle. We trust you are loving your new vehicle and look forward to seeing you at your next scheduled maintenance. Thank you for choosing Hoffman Honda! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Oil change I would have given a 5 star rating for this visit except that I had a 9:30 app't for my oil change but didn't receive my car back until 11:15. I don' More

by df714
Recommend Dealer
Yes
Employees Worked With
Sam Kelly
Sep 10, 2015 -

Hoffman Honda responded

Hi Df714, We sincerely apologize for the wait you experienced during your last visit with us. We value your time and our goal is to provide fast and efficient service — unfortunately we missed the mark this time. On the day your oil change was scheduled we were running behind with customer demand and walk-ins and we should have communicated the situation better to you ahead of time. Every customer is important to us and we take your feedback very seriously so we can continually improve our service. We look forward to helping you keep your vehicles running beautifully and providing you with a truly exceptional experience during your next visit with us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

7/13/15 brake service Did what was expected and did it well. Unknown mechanic/technician did a superb job to remedy my issue where two previous attempts resulted in failu More

by JDYKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown mechanic - did a terrific job.....very pleased., Anthony Audia
Jul 20, 2015 -

Hoffman Honda responded

Hello JDYKI, Thank you for choosing Hoffman Honda to handle your vehicles brake service. We are thrilled to hear that third time was the charm and now your brakes are working safely and efficiently. Thank you for sharing your feedback. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2015

Excellent, Honest Advice EVERY visit I can always trust my service advisors recomendations. Their advice is always honest and helpful. My tires are going to need to be replaced soon and More

by IMKATIEKATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2015 -

Hoffman Honda responded

Hi IMKATIEKATE, Thank you for trusting Hoffman Honda for your recent service. Our team is committed to ensuring you are well informed and comfortable with your vehicle. We are here for you and strive to provide exceptional service. We look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2015

A huge help We experienced some brake troubles and showed up without an appointment, but Carlos, our service adviser, managed to have our car repaired in just a m More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2015 -

Hoffman Honda responded

Hi Martin, Thank you for choosing Hoffman Honda service. Carlos is always happy to address any concerns and get you back on the road quickly and efficiently. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2015

Buying new car Really satisfied with the customer service during my visit. However buying a brand new car without the cargo cover and sold separately is totally rid More

by Foxtrot Mike 74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Singer
Jul 15, 2015 -

Hoffman Honda responded

Hi Foxtrot Mike 74, Thank you for choosing Hoffman Honda for your recent purchase. We are pleased you are satisfied with the customer service you experienced with us. Our team is dedicated to ensuring you have an excellent experience at every visit. We value what our customers have to say and apologize for your frustration concerning cargo covers being sold separately. Our Honda vehicles come standard per the manufacturer and unfortunately cargo covers are not considered standard. Our parts department is always happy to help complete your vehicle with the right parts for you. We trust you are loving your new Honda. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 09, 2015

"Above and Beyond" This was by far my best vechicle (leasing) experience. I received first class service from everyone I dealt with. Many thanks to Dave,Sarah,&Jason! I More

by BMARQUES127
Recommend Dealer
Yes
Employees Worked With
Jason Gunn, David Biolo, Sarah Klass
Aug 06, 2015 -

Hoffman Honda responded

Hi BMARQUES127, We are so pleased to read that your experience with us was the best leasing experience so far for you. Our Honda team is dedicated to ensuring you have an exceptional experience at every visit. We trust you are loving your new Honda. Thank you so much for choosing Hoffman Honda! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 09, 2015

New car purchase. When purchasing my 2015 Accord, your dealership provided an excellent price, friendly and courteous service, and a knowledgeable and professional staf More

by DONALDDEWITT2000
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
alan Katz (sales) and Sarah (finance), Sarah Klass
Aug 06, 2015 -

Hoffman Honda responded

Hello DONALDDEWITT2000, Thank you for choosing Hoffman Honda for your recent purchase! We are pleased to hear you had an excellent experience with us. We trust you are loving your new 2015 Honda Accord! Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 09, 2015

Quick, great service The service I recently received at Hoffman Honda was superb. The wait was short and my advisor, Carlos, was incredibly diligent in making sure I was g More

by ADAMTEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 06, 2015 -

Hoffman Honda responded

Hi ADAMTEFF, Thank you for choosing Hoffman Honda for your recent service. We appreciate your feedback on our assistant service manager Carlos. We value what our customers have to say and are pleased you received superb service! We look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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